2. ASIS&TĀ IAĀ SUMMITĀ 2010
let's play a game
Ā Ā
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA http://www.flickr.com/photos/bibliodyssey/303760052
7/sizes/m/
3. ASIS&TĀ IAĀ SUMMITĀ 2010
CIRCA 1999
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RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA http://www.flickr.com/photos/bibliodyssey/303760052
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4. ASIS&TĀ IAĀ SUMMITĀ 2010
JAMES WANTS TO TRAVEL
(Mh. That seems a fun place to be)
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RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA http://www.flickr.com/photos/ihateyou/2905684780/
5. ASIS&TĀ IAĀ SUMMITĀ 2010
JAMES WALKS
(Let's hope the travel agency is open. And remember the hotel)
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RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA http://www.flickr.com/photos/yourdon/3254328961/
6. ASIS&TĀ IAĀ SUMMITĀ 2010
JAMES TALKS
āWell, yes, you could buy a direct flight, but then ...ā
Ā Ā
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA http://www.flickr.com/photos/dan4th/144369022/
7. ASIS&TĀ IAĀ SUMMITĀ 2010
ā¦ AND TALKS
āOf course we cannot provide you with a bus card now, but ...ā
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RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA http://www.flickr.com/photos/dan4th/144369022/
8. ASIS&TĀ IAĀ SUMMITĀ 2010
JAMES TRAVELS
āExcuse me? I'm looking for the Southern Marketplace? Excuse me?ā
Ā Ā
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA (DOWNTOWN PHOENIX)
9. ASIS&TĀ IAĀ SUMMITĀ 2010
JAMES IS BACK HOME
(Now, where did I put the maps and pictures?)
Ā Ā
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA http://www.flickr.com/photos/sillygwailo/3320816159/
10. ASIS&TĀ IAĀ SUMMITĀ 2010
JAMES' USER EXPERIENCE
???
...
user experience
@#%!
whew!
process
touch points or obstacles?
Ā Ā
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA A totally scientific model, 1999
11. ASIS&TĀ IAĀ SUMMITĀ 2010
CIRCA 2010
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RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA http://www.flickr.com/photos/bibliodyssey/303760052
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12. ASIS&TĀ IAĀ SUMMITĀ 2010
MARIO WANTS TO TRAVEL
(Mh. Phoenix. And good prices. Incredible. Gotta go.)
Ā Ā
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA http://todaysseniorsnetwork.com/
13. ASIS&TĀ IAĀ SUMMITĀ 2010
MARIO BROWSES
(Oh come on! Damn site wouldn't let me buy a bus card?)
Ā Ā
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA
14. ASIS&TĀ IAĀ SUMMITĀ 2010
MARIO TRAVELS
āWill you pass me that map? No, not the Google maps printoutā
Ā Ā
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA (DOWNTOWN PHOENIX)
15. ASIS&TĀ IAĀ SUMMITĀ 2010
MARIO IS BACK HOME
(Now, where did I put the maps and pictures?)
Ā Ā
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA Image: Media Heaven Ltd
16. ASIS&TĀ IAĀ SUMMITĀ 2010
MARIO'S USER EXPERIENCE
@#%!
whew!
user experience
process
touch points or obstacles?
Ā Ā
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA A totally scientific model, 2010
17. ASIS&TĀ IAĀ SUMMITĀ 2010
A GAME OF THE GOOSE
*click*
talk
*click*
choose
search
walk
browse
save
*click*
switch
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA (JACQUESĀ DEĀ VAUCANSON,Ā 1737)
18. ASIS&TĀ IAĀ SUMMITĀ 2010
ā¦ OR A GOOSE IN THE GAME?
now, a game is by definition a
suboptimal way to achieve a goal
Ā Ā
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA
21. ASIS&TĀ IAĀ SUMMITĀ 2010
NOW.
do we have to play a tiresome game
anytime we engage in complex
experiences bridging different media?
Ā Ā
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA
36. ASIS&TĀ IAĀ SUMMITĀ 2010
CYBERSPACE
ācyberspace is not a place you go to
but rather a layer tightly integrated
into the world around usā
Ā Ā
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA (INSTITUTE FOR THE FUTURE)
37. ASIS&TĀ IAĀ SUMMITĀ 2010
UBIQUITOUS ECOLOGIES
products become services or platforms
parts of ubiquitous ecologies
what does this mean?
Ā Ā
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA
39. ASIS&TĀ IAĀ SUMMITĀ 2010
ARTIFACT TO PROCESS
we have to move
from the design of artifacts
to the design of processes
Ā Ā
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA
40. ASIS&TĀ IAĀ SUMMITĀ 2010
THIS IS A PROCESS
???
...
user experience
@#%!
whew!
process
touch points or obstacles?
Ā Ā
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA
41. ASIS&TĀ IAĀ SUMMITĀ 2010
PRODUCT TO EXPERIENCE
we have to move
from the design of products
to the design of experiences
Ā Ā
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA
46. ASIS&TĀ IAĀ SUMMITĀ 2010
PLACE-MAKING
the capability to help users reduce
disorientation and increase legibility
and wayĀfinding in digital, physical,
and hybrid environments
Ā Ā
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA
47. ASIS&TĀ IAĀ SUMMITĀ 2010
PLACE-MAKING
Ā Ā
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA (GUSTAVE DORE, LE PETIT POUCET)
53. ASIS&TĀ IAĀ SUMMITĀ 2010
CONSISTENCY
the capability to provide and sustain
internal and external, in-context,
on-task coherence
Ā Ā
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA
54. ASIS&TĀ IAĀ SUMMITĀ 2010
CONSISTENCY
two dogs, a seal, an elephant
a donkey, a rabbit, a sheep, a skunk
two small seals, a penguin, a platypus
Ā Ā
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA
57. ASIS&TĀ IAĀ SUMMITĀ 2010
RESILIENCE
the capability of a humanĀinformation
interaction model to shape and adapt
itself to specific users, needs, targets,
and seeking strategies
Ā Ā
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA
59. ASIS&TĀ IAĀ SUMMITĀ 2010
REDUCTION
the capability to reduce the cognitive
load and frustration associated with
choosing from an ever growing set of
information sources, services, and
goods
Ā Ā
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA
61. ASIS&TĀ IAĀ SUMMITĀ 2010
CORRELATION
the capability to suggest relevant
connections between pieces of
information, services, users, and goods
to help users achieve explicit goals or
stimulate latent needs
Ā Ā
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA
63. 1
ASIS&TĀ IAĀ SUMMITĀ 2010
as information moves to physical spaces
IA is used to design the entire range
of shared informational spaces, places,
services, and processes
Ā Ā
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA
64. 2
ASIS&TĀ IAĀ SUMMITĀ 2010
no artifact stands isolated.
all artifacts are connected and related
and have to be designed as part of
one seamless user experience process
Ā Ā
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA
65. ASIS&TĀ IAĀ SUMMITĀ 2010
A CASE STUDY
Ā Ā
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA (REDESIGN OF THE IA FOR THE OO. RR. SALERNO HOSPITAL, G. LANGONE)
66. ASIS&TĀ IAĀ SUMMITĀ 2010
THIS IS A PROCESS
???
...
user experience
@#%!
whew!
process
touch points or obstacles?
Ā Ā
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA
67. ASIS&TĀ IAĀ SUMMITĀ 2010
GETTING PERVASIVE
Ā Ā
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA (SWIMLANE MODEL FOR PERVASIVE IA)
68. ASIS&TĀ IAĀ SUMMITĀ 2010
A CASE STUDY
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA (OO. RR. SALERNO, G. LANGONE)
69. ASIS&TĀ IAĀ SUMMITĀ 2010
A CASE STUDY
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA (OO. RR. SALERNO, G. LANGONE)
70. ASIS&TĀ IAĀ SUMMITĀ 2010
A CASE STUDY
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA (OO. RR. SALERNO, G. LANGONE)
71. ASIS&TĀ IAĀ SUMMITĀ 2010
A CASE STUDY
Ā Ā
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA (OO. RR. SALERNO, G. LANGONE)
72. ASIS&TĀ IAĀ SUMMITĀ 2010
A CASE STUDY
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA (OO. RR. SALERNO, G. LANGONE)
73. ASIS&TĀ IAĀ SUMMITĀ 2010
Thank you
Luca Rosati @lucarosati
<lucarosati@gmail.com>
Andrea Resmini @resmini
<ar@fatdux.com>
Pervasive IA Book
http://pervasiveia.com/
Ā Ā
RESMINIĀ &Ā ROSATIĀ ::Ā PERVASIVEĀ IA