The Management System manual ensures the effective operation and control of products or services, and enhance customer satisfaction. Result in the effective communication, consistency, and knowledge sharing required.

1. MSM
Management System Manual
AS 4581-1999
~
Quality Management System
AS 9001 - 2015
+
Environmental Management System
AS 14001 - 2016
+
Occupational Health and Safety
AS 45001 – 2018
MANAGEMENT
SYSTEM
DOCUMENT RESOURCES
SERVICES
AND
PRODUCTS
RESPONSABILIES
AND ROLES
PROCESS
STRUCTRUE

2. COMPONETS
1. Management Responsibility and Leadership
2. Identification and Analysis of needs
3. Policy and Objectives
4. System Planning and Implementation
5. Allocation of Resources
6. Communication and Information System
7. Process and Activity Management
8. Measurement and Monitoring
9. Management Review and Improvement Plan

3. 1. MANAGEMENT RESPONSIBILITY AND LEADERSHIP
1. Effective Leadership
2. Policy and objectives COMPONENT 3
3. Managements of change
4. Communication COMPONENT 6
5. Organization COMPONENT 4
6. Identification and provision of resources COMPONENT 5
7. Employee involvement COMPONENT 5
8. Planning COMPONENT 4
9. Implementation COMPONENT 4
10. Monitoring COMPONENT 8
11. Review COMPONENT 9
12. Improvement COMPONENT 9
13. Interested parties involvement- COMPONENT 2
Defined accountabilities, documented and COMMUNICATED and Communication paths

4. 2. IDENTIFICATION AND ANALYSIS OF NEEDS
1. Interested parties
2. Customers
3. Employees
4. Owners
5. Suppliers
6. Community
7. Government
8. Initial situation

5. 3. POLICY AND OBJECTIVES
1. Policy
2. Objectives and targets

6. 4. SYSTEM PLANNING AND IMPLEMENTATION
1. Structure and organization
2. Management of program to meet organizational objectives and targets
3. System documentation
4. Roles and responsibilities

7. 5. ALLOCATION OF RESOURCES
1. Availability or resources
2. Human resource management

8. 6. COMMUNICATION AND INFORMATION SYSTEM
1. Information system
2. Reporting system
3. Communication in emergencies

9. 7. PROCESS AND ACTIVITY MANAGEMENT
1. Identification of processes and activities
2. Management of processes and activities
3. Capability of processes
4. Process control
5. Process change control
6. Contractor or supplier management
7. Documentation
8. Emergency preparedness

10. 8. MEASUREMENT AND MONITORING
1. Measurement
2. Conformance
3. Handling of nonconformances and incidents
4. Corrective/Preventive action (products, process and system)
5. Assessment
6. Records

11. 9. MANAGEMENT REVIEW AND IMPROVEMENT PLAN
1. Management review
2. Improvement

12. QMS - Quality Management System - AS 9001 - 2015
Fundamental concepts
QUALITY= ability to satisfy customers. Perceived value and benefit to the customer.
COMPETENCE- understand and apply the skills, training , education and experience needed perform their roles and responsibilities.
QUALITY MANAGEMENT- the capacity to meet challenges presented by an environment (Customer satisfaction and organization’s reputation)
KEY BENEFITS CUSTOMER -Increased customer value, satisfaction, loyalty, enhanced repeat business &customer base, and Increased revenue and market share
KEY BENEFITS- LEADERSHIP -Better coordination and Improved communication between levels and functions of the organization
KEY OF ENGAMEENT OF PEOPLE - Increased motivation and involvement & ATTENTION, Enhanced personal development, initiatives and creativity, people satisfaction,
TRUST and COLLABORATION.
QMS-organization identifies its objectives and determines the processes and resources required to achieve desired results.
Quality management principles.
Developing the QMS using fundamental concepts and principles.
TERMS RELATED TO
1. PERSON OR PEOPLE
2. ORGANIZATION
3. ACTIVITY
4. PROCESS
5. SYSTEM
6. REQUIREMENT
7. RESULT
8. DATA, INFORMATION AND DOCUMENT
9. CUSTOMER
10. CHARACTERISTIC
11. DETERMINATION
12. ACTION
13. AUDIT

13. EMS - ENVIROMENTAL MANAGEMENT SYSTEMS – ISO 14001:2016
UNDERSTANDING THE ORGANIZATION AND ITS CONTEXT
UNDERSTANDING THE NEEDS AND EXPECTATIONS OF INTERESED PARTIES
DETERMINING THE SCOPE OF THE ENVIRONMENTA MANAGEMENT SYSTEM
1. TERMS AND DEFINITION
2. CONTEXT OF THE ORGANIZATION
3. LEDERSHIP - POLICY
4. PLANNING - OBJECTIVES
5. SUPPORT
6. OPERATION
7. PERFORMANCE EVALUATION
8. IMPROVEMENT

14. - Occupational Health and Safety
ACT & REGULATIONS - REQUIREMENTS
• The Statutory Health and Safety Acts
• Health and Safety Policy
• Codes of Practice and Standards as AS 45001 – 2018, AS 4801 between others.
QUALIFICATIONS
• We prefer you hold a technical qualification in occupational health and safety, but it’s not mandatory.
• Typical qualifications minimum: Certificate IV in Occupational Health and Safety (BSB41415) and Diploma in Work Health and Safety (BSB51315)
RECORDS
 Training records
 OH&S Inspection report
 OH&S Management System audit reports
 Consultations
 Accident/incident reports
 Accident/incident follow-up reports
 OH&S meeting minutes
 Medical tests
 Health surveillance
 PPE issues and PPE maintenance records
 Emergency response drills
 Managements reviews
 Hazards identification, risk assessment and risk control records

15. LEGISLATION – ACTs, REGULATIONs & STANDARDS
1. ACT
ACT 107/2004- OH&S Regulation
ACT 13/1996- Accident compensation (OHS)
ACT 21/1994- Equipment (Public Safety)
ACT 126/1993- Building
ACT 15/2002- Building and Construction Industry Security of Payment
ACT 91/1995- Domestic Building Contract
2. REGULATIONS
SR 22/2017- Occupational Health and Safety Regulation
R23/2017- Equipment (Public Safety)
R31/2017- Building Interim Regulation
R41/2014- Workplace Injury Rehabilitation and Compensation
R45/2017- Environment Protection
R61/2015- Road Management
R115/2012- Environment Protection (Fees)
R158/2008- Victorian Energy Efficiency Target
R136/2008-Plumbing
R178/2009- Public Health and Wellbeing
R68/2006- Building
R56/2013- Building and Construction Industry Security of Payment Regulation
3. STANDARDS
AS 4581 -1999 – MSM Management System Manual
AS 9000 – 2016 – QMS Quality Management System
As 14001 – 2016 – EMS Environmental Management System
4. CODE OF PRACTICE-COMPLIANCE CODES
www.legislation.gov.au
www.legislation.vic.gov.au
www.saiglobal.com/en-au/standards
www.worksafe.vic.gov.au/compliance-codes-and-codes-practice

16. arrute@hotmail.com