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Roy Shaff (Author) Coping With Change In-Service


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Roy Shaff (Author) Coping With Change In Service - Heritage Institute Fort Myers

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Roy Shaff (Author) Coping With Change In-Service

  1. 1. Heritage Institute Fort Myers COPING WITH CHANGE In-Service May 29, 2009
  2. 2. “ The only practice that’s now constant is the practice of constantly accommodating to change—and if you’re not changing constantly, you’re probably not going to be accommodating to the reality of your world.” William G. McGowan, CEO MCI Corporation Ch Ch Ch Changes
  3. 4. Ch Ch Ch Changes <ul><li>Education today can accurately </li></ul><ul><li>be described as long periods of ongoing change, interrupted occasionally by short periods of stability. </li></ul>
  4. 6. Ch Ch Ch Changes <ul><li>“ The trouble with the future is that it usually arrives before we’re ready for it.” Arnold H. Glasow </li></ul>
  5. 8. Ch Ch Ch Changes <ul><li>Change is the single most important factor in education today: </li></ul><ul><ul><li>every school has ongoing sources of change. </li></ul></ul><ul><ul><li>every educational discipline is in a process of change. </li></ul></ul><ul><ul><li>every fundamental teaching principle directs us to change. </li></ul></ul>
  6. 10. &quot;One doesn't discover new lands without consenting to lose sight of the shore for a very long time.&quot; Andre Gide Ch Ch Ch Changes
  7. 12. Ch Ch Ch Changes <ul><li>“ The illiterate of the 21 st century will not be those who cannot read or write, but those who cannot learn, unlearn, and relearn.” </li></ul><ul><li>Alvin Toffler </li></ul>
  8. 14. Agenda for “Coping With Change” <ul><li>Part I </li></ul><ul><li>Dr. Kurt Lewin’s Change Theory </li></ul><ul><li>Part II </li></ul><ul><li>A Spencer Johnson M.D. Application </li></ul><ul><li>Part III </li></ul><ul><li>Dr. William Bridges “Transitions” </li></ul>
  9. 15. Part I - Kurt Lewin’s Three-Step Change Model A Simple MBA Model Unfreezing Movement or Transition Refreezing
  10. 16. The Psychological Processes of “Movement or Transition” Can Be Difficult <ul><li>Habits – We are creatures of habit. </li></ul><ul><li>Fear of the unknown. </li></ul><ul><li>Security – The higher the need for security, the stronger the resistance. </li></ul><ul><li>Economic factors. </li></ul><ul><li>Selective information processing – We all have our own ideas of what is right. </li></ul>
  11. 17. Deny Resist/React Explore Commit
  12. 18. Deny Resist/React Explore Commit
  13. 20. Deny <ul><li>How good things were here in the past </li></ul><ul><li>They don’t really mean it </li></ul><ul><li>It can’t happen here </li></ul><ul><li>Numbness </li></ul><ul><li>Everything-as-usual attitude </li></ul><ul><li>Minimizing </li></ul><ul><li>Refusing to hear new information </li></ul>
  14. 21. Deny Resist/React Explore Commit
  15. 24. Resist/React <ul><li>Anger </li></ul><ul><li>Loss and hurt </li></ul><ul><li>Stubbornness </li></ul><ul><li>Blaming others </li></ul><ul><li>Complaining </li></ul><ul><li>Getting Sick </li></ul><ul><li>Doubting your ability </li></ul>
  16. 25. Deny Resist/React Explore Commit
  17. 27. Anticipate/Explore <ul><li>What’s going to happen to me? </li></ul><ul><li>Seeing possibilities </li></ul><ul><li>Chaos </li></ul><ul><li>Indecisiveness </li></ul><ul><li>Unfocused work </li></ul><ul><li>Energy </li></ul><ul><li>Clarifying goals </li></ul><ul><li>Seeing resources </li></ul><ul><li>Exploring alternatives </li></ul><ul><li>Learning new skills </li></ul>
  18. 28. Deny Resist/React Explore Commit
  19. 30. Commit <ul><li>Where I am headed? </li></ul><ul><li>Focus </li></ul><ul><li>Teamwork </li></ul><ul><li>Vision </li></ul><ul><li>Cooperation </li></ul><ul><li>Balance </li></ul>
  20. 31. Change can be difficult
  21. 32. Personal change precedes organizational change
  22. 37. What Helps? Still Utilizing Kurt Lewin’s Change Theory
  23. 41. <ul><li>End of Part I </li></ul><ul><li>What Can You Learn From </li></ul><ul><li>Kurt Lewin’s Change Theory? </li></ul>Unfreezing Movement or Transition Refreezing
  24. 42. PART II - Who Moved My Cheese? An Amazing Way to Deal With Change In Your Work & In Your Life DR SPENCER JOHNSON
  25. 43. “ Cheese” – a metaphor for what we want to have in life, whether it is a job, a relationship, money, a big house, freedom, health, recognition, spiritual peace, or even an activity like jogging or golf. Each of us has our own idea of what Cheese is, and we pursue it because we believe it makes us happy. If we get it, we often become attached to it. And if we lose it, or it’s taken away, it can be traumatic.
  26. 44. ONCE, long ago, there lived 4 little characters who ran through a maze looking for cheese to nourish them & make them happy. Two were mice named “Sniff” & “Scurry” and two were little people named “Hem” & “Haw”.
  27. 45. Every morning, the mice & the little people dressed in their running gear & headed over to Cheese Station C where they found their own kind of cheese. It was such a large store of Cheese that Hem & Haw eventually moved their homes to be closer to it & built a social life around it. To make themselves feel more at home, Hem & Haw decorated the walls with sayings. One read:
  28. 46. Having Cheese Makes You Happy
  29. 47. One morning, Sniff & Scurry arrived at Cheese Station C & discovered there was no cheese. They weren’t surprised. Since they had noticed the supply of cheese had been getting smaller every day, they were prepared for the inevitable & knew instinctively what to do. They were quickly off in search of New Cheese. Later that same day, Hem & Haw arrived. “What! No Cheese? Who moved my Cheese? It’s not fair!”, Hem yelled. They went home that night hungry & discouraged. But before they left, Haw wrote on the wall:
  30. 48. The More Important Your Cheese is To You, The More You Want To Hold Onto It.
  31. 49. The next day Hem & Haw left their homes, & returned to Cheese Station C. But the situation hadn’t changed. Haw asked, “Where are Sniff & Scurry? Do you think they know something we don’t?” Hem scoffed, “What would they know? They’re just simple mice. They just respond to what happens. We’re little people. We’re smarter.” Haw suggested, “Maybe we should stop analyzing the situation so much and just get going & find some New Cheese. Haw decided to leave Cheese Station C while Hem was more comfortable staying in the cheeseless Station C. Haw announced, “It’s MAZE time!” and wrote:
  32. 50. If You Do Not Change, You Can Become Extinct
  33. 51. Meanwhile, Sniff & Scurry went farther into the maze until they found Cheese Station N . They found what they had been looking for: a great supply of New Cheese. It was the biggest store of cheese the mice had ever seen. Haw on the other hand become more anxious & wondered if he really wanted to go out into the Maze. He wrote a saying on the wall ahead of him & stared at it for some time:
  34. 52. What Would You Do If You Weren’t Afraid?
  35. 53. Haw now realized that the change probably would not have taken him by surprise if he had been watching what was happening all along and if he had anticipated change. He stopped for a rest & wrote on the wall of the Maze:
  36. 54. Smell The Cheese Often So You Know When It Is Getting Old.
  37. 55. Haw wondered if Hem had moved on, or if he was still paralyzed by his own fears. Then, Haw remembered the times when he had felt his best in the Maze. It was when he was moving along. He wrote:
  38. 56. Movement In A New Direction Helps You Find New Cheese.
  39. 57. As Haw started running down the dark corridor, he began to smile. Haw didn’t realize it yet, but he was discovering what nourished his soul. He was letting go & trusting what lay ahead for him, even though he did not know exactly what it was. To his surprise, Haw started to enjoy himself more & more. He stopped to write again on the wall:
  40. 58. When You Move Beyond Your Fear, You Feel Free.
  41. 59. To make things even better, Haw started to paint a picture in his mind again. He saw himself in great realistic detail, sitting in the middle of a pile of all his favorite cheeses-from Cheddar to Brie! He saw himself eating the many cheeses he liked, & he enjoyed what he saw. The more clearly he saw the image of himself enjoying New Cheese, the more real & believable it became. He wrote:
  42. 60. Imagining Myself Enjoying New Cheese, Even Before I Find It, Leads Me To It.
  43. 61. Haw wondered why he had always thought that a change would lead to something worse. Now he realized that change could lead to something better. Then he raced through the Maze with greater strength & agility. Until he found bits of New Cheese. He entered the Cheese Station but it was empty. Someone had already been there. He stopped & wrote on the wall:
  44. 62. The Quicker You Let Go Of Old Cheese, The Sooner you Find New Cheese.
  45. 63. Haw made his way back to Cheese Station C to offer Hem bits of New Cheese but was turned down. Hem wanted his own Cheese back. Haw just shook his head in disappointment but this does not stop him from finding New Cheese. He smiled as he realized:
  46. 64. It Is Safer To Search In The Maze Than Remain In The Cheeseless Situation.
  47. 65. Haw realized again, that what you are afraid of is never as bad as what you imagine. The fear you let build up in your mind is worse than the situation that actually exists. He realizes it was natural for change to continually occur, whether you expect it or not. Change could surprise you only if you didn’t expect it & weren’t looking for it. When he realized he had changed his beliefs, he paused to write on the wall:
  48. 66. Old Beliefs Do Not Lead You To New Cheese.
  49. 67. Haw now realized that his new beliefs were encouraging him to behave in a new way. He was behaving differently from the way he had when he had kept returning to the same cheeseless station. It all depends on what you choose to believe. He wrote on the wall:
  50. 68. When You See That You Can Find And Enjoy New Cheese, You Change Course.
  51. 69. Haw just hoped he was heading in the right direction. He thought about the possibility that Hem would read The Handwriting On The Wall & find his way. He wrote on the wall what he had been thinking about for some time:
  52. 70. Noticing Small Changes Early Helps You Adapt To The Bigger Changes That Are To Come.
  53. 71. He continued on through the Maze with greater strength & speed. He proceeded along a corridor that was new to him, rounded a corner, & found New Cheese at Cheese Station N where he saw the greatest supply of Cheese he had ever seen.Sniff & Scurry welcomed him. “ Hooray for Change!” Haw wrote down a summary of what he had learned on the largest wall of Cheese Station N & smiled as he looked at what he had learned:
  54. 72. <ul><li>Change Happens </li></ul><ul><li>Anticipate Change </li></ul><ul><li>Monitor Change </li></ul><ul><li>Adapt To Change Quickly </li></ul><ul><li>Change </li></ul><ul><li>Enjoy Change ! </li></ul><ul><li>Be Ready To Change Quickly & Enjoy It Again. </li></ul>THE HANDWRITING ON THE WALL
  55. 73. End of Part II QUESTION How Can You Move With The Cheese & Enjoy It ?
  56. 74. From CHANGE to TRANSITION Based on the “transition” theory of William Bridges Part III
  57. 75. William Bridges - Change is different from transition - Change is situational: new site, new boss, new team roles, new policy. Transition is the psychological process people go through to come to terms with new situations Change is external, transition is internal.
  58. 76. <ul><li>Types of Changes: Inside </li></ul><ul><li>New lab standards to learn </li></ul><ul><li>Organizational restructuring </li></ul><ul><li>Changes due to new students or late enrollments </li></ul><ul><li>Changing textbooks </li></ul><ul><li>Changing educational models or strategies </li></ul><ul><li>Mobility of leaders </li></ul><ul><li>Relocating teams or departments </li></ul><ul><li>Continuous improvement initiatives </li></ul><ul><li>Cross-training </li></ul><ul><li>Self-managed teams </li></ul><ul><li>Changing reward systems </li></ul>
  59. 77. <ul><li>Types of Changes: Outside </li></ul><ul><li>Rapidly changing market conditions </li></ul><ul><li>Changing medical technologies </li></ul><ul><li>New government or ABHES regulations </li></ul><ul><li>Industry changes </li></ul><ul><li>Demographic changes in education </li></ul><ul><li>(i.e., generational, workforce trends) </li></ul><ul><li>Rapid changes in student’s needs and expectations </li></ul><ul><li>New classes or curriculum </li></ul>
  60. 78. Change Happens to You… CHANGE TRANSITION _ External _ Internal _ Situational _ Personal _ Tangible _ Emotional _ Physical _ Psychological … but transition happens within you.
  61. 79. <ul><li>Why Is Transition Difficult? </li></ul><ul><li>We like routine </li></ul><ul><li>We can’t see that change </li></ul><ul><li>can be good </li></ul><ul><li>Change includes loss </li></ul><ul><li>We fear the unknown </li></ul><ul><li>We can fear failure at something new </li></ul>
  62. 81. William Bridges, the most trusted (known) voice in transitional theory, found that those going through significant change experience the same stages of mourning as those grieving the loss of a loved one.
  63. 83. <ul><li>Fear of denying good </li></ul><ul><li>Lack of permission to grieve </li></ul><ul><li>Lack of time to process </li></ul><ul><li>Lack of comfort </li></ul><ul><ul><li>discounting grief </li></ul></ul><ul><ul><li>comparing grief to higher good </li></ul></ul><ul><ul><li>denying grief </li></ul></ul><ul><li>Hidden losses </li></ul><ul><ul><li>loss of status </li></ul></ul><ul><ul><li>loss of lifestyle </li></ul></ul><ul><ul><li>loss of possessions </li></ul></ul><ul><ul><li>loss of system </li></ul></ul><ul><ul><li>loss of identity </li></ul></ul><ul><ul><li>loss of role models </li></ul></ul><ul><ul><li>loss of relationships </li></ul></ul><ul><ul><li>past that wasn’t </li></ul></ul><ul><ul><li>past that was </li></ul></ul>Unresolved Grief – Being Stuck
  64. 84. Sometimes Circumstances, Conditioning, or “Our Environment” Lead Us to Feel Stuck
  65. 85. <ul><li>In &quot;Competing for the Future&quot; (Harvard Business School Press, 1994) Gary Hamel and C.K. Prahalad told the story of “some monkeys who were put in a room.” It is based on an actual study at Harvard University in the 1960’s. </li></ul>
  66. 86. These monkeys were put into a room. In the center of the room was a tall pole with a bunch of bananas suspended from the top. One particularly hungry monkey eagerly scampered up the pole, intent on retrieving a banana. Just as he reached out to grasp the banana, he was hit with a torrent of cold water from an overhead shower. With a squeal, the monkey abandoned its quest and retreated down the pole. Each monkey attempted, in turn, to secure the banana.
  67. 87. Each received an equally chilly shower, and each scampered down without the prize. After repeated drenchings, the monkey finally gave up on the bananas .
  68. 88. With the primates thus conditioned, one of the original four was removed from the experiment and a new monkey added. No sooner had this new, innocent monkey started up the pole than his (or her) companions reached up and yanked the surprised creature back down the pole. The monkey got the message--don't climb the pole. One by one, each of the original monkeys was replaced. Each new monkey learned the same lesson. Don't climb the pole. None of the new monkeys ever made it to the top of the pole.
  69. 89. Sometimes Circumstances, Conditioning, or “Our Environment” Lead Us to Feel Stuck
  70. 90. End of Part III – What Can We Learn From Dr. William Bridges
  71. 91. REVIEW Part I - Dr. Kurt Lewin’s Change Theory Part II - A Spencer Johnson M.D. Application Part III - Dr. William Bridges “Transitions”
  72. 92. Discussion?
  73. 93. <ul><li>Take your time </li></ul><ul><li>Arrange temporary structures. </li></ul><ul><li>Don't act for the sake of action. </li></ul><ul><li>Recognize why you are uncomfortable </li></ul><ul><li>Take care of yourself in little ways </li></ul><ul><li>Explore the other side of change </li></ul><ul><li>Get someone to talk to </li></ul><ul><li>Find out what is waiting in the wings of your life </li></ul><ul><li>Use this transition as the impetus to a new kind of learning </li></ul><ul><li>Recognize that transition has a characteristic shape </li></ul>Dr. William Bridges Checklist For Change
  74. 94. Useful Reading <ul><li>Managing Transitions (William Bridges) </li></ul><ul><li>The Change Masters (Rosabeth Moss-Kanter) </li></ul><ul><li>The Fifth Discipline (Peter Senge) </li></ul><ul><li>Seeing Systems (Barry Oshry) </li></ul><ul><li>Dinosaur Brain (Bernstein/Rozen) </li></ul><ul><li>Who Moved My Cheese (Johnson) </li></ul>
  75. 95. Thank You For Participating in Heritage Institute Fort Myers COPING WITH CHANGE In-Service