Communicating to Connect. The Art of Effective Communication
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This talk will be based on real events, mainly from the last three years working in a team of 14 people, with diverse roles and English-speaking clients. Communication, often underestimated, can be the bridge between a project with obstacles and a smooth project. In this talk, we will delve into the world of communication, covering both its theoretical underpinnings and its practical applications in different real-life project scenarios. We will examine the importance of effective communication with clients, how to foster a positive working environment, conversations in different media: videoconferencing, chat, email, in person, etc., clarity when describing tasks, and the relevance of comments in code. Through examples and reflections, we will invite attendees to consider new perspectives and tools that could improve communication in their projects. This talk is not intended to be a magic bullet, but to provide a space for sharing and learning from experiences.
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Communicating to Connect. The Art of Effective Communication
- 1. 1 The Art of Effective Communication Raúl Bordallo Communicating to Connect
- 2. 2 Index Demos/Activities What is communication? Examples My conclusions Questions Communicating to Connect
- 3. 3 3 Raúl Bordallo Portfolio Lead Sngular Learn by doing You learn to communicate by communicating Communicating to Connect What I am going to share are learnings and mistakes. I still have a lot to learn.
- 4. 4 Activities
- 5. 5 One idea vs. many ideas Objective: How to focus our communication to make sure the message gets through to the receiver. Activities
- 6. 6 Junked phone Objective: How a message can be distorted as it is communicated from person to person. Activities
- 7. 7 Description of the drawing Objective: Emphasise the importance of being clear and precise in communication. How it works 1. Handing out drawings 2. One person explains the drawing without showing it 3. Other person draws based on the explanations Activities
- 9. 9 What is Communication? What is Communication? Communication is the process of transferring information and understanding from one person or group to another.
- 10. 10 What is Communication? What is Communication? Communication is the process of transferring information and understanding from one person or group to another.
- 11. 11 What is Communication? Sender: The person or entity originating the message. Receiver: The person or entity for whom the message is intended. Message: The core content or information that the sender wants to convey. Medium: The channel or method used to convey the message (e.g., spoken words, written text, non-verbal cues, digital messages). Encoding: The process by which the sender translates their thoughts or feelings into a communicable form. Decoding: The process by which the receiver interprets the sender's message. What is Communication?
- 12. 12 What is Communication? Feedback: The receiver's response to the message, which can confirm if the message was understood as intended. Noise: Any external or internal factor that can interfere with the message being accurately received. This can be physical (e.g., loud background noise), psychological (e.g., preconceived notions), or even semantic (e.g., not understanding a specific word or term). Context: The situation, background, or environment in which communication takes place. What is Communication?
- 13. 13 What is Communication? Non-verbal Communication: Elements that support or contrast with the spoken or written word, such as body language, facial expressions, tone of voice, and gestures. Barriers to Communication: These are obstacles that prevent the message from being conveyed or understood as intended. Examples include language differences, cultural misunderstandings, and emotional barriers. Cultural Differences: Different cultures can interpret gestures, words, or tones of voice in distinct ways. It's essential to be aware of this to avoid misunderstandings. Active Listening: The importance of listening attentively and empathetically, seeking to truly understand the other person's message before responding. What is Communication?
- 14. 14 Active Listening Steps to achieve good Active Listening ● Give Full Attention ● Avoid Interrupting ● Show Empathy ● Ask Open-Ended Questions ● Paraphrase and Summarize ● Avoid Judging ● Provide Feedback ● Control Your Reactions ● Seek Clarification ● Reflect on the Conversation Afterwards What is Communication?
- 15. 15 Cultural Differences Examples Use of Silence: In cultures like Japan, periods of silence during a conversation are seen as respectful, allowing for reflection and careful thought before speaking. On the other hand, in many Western cultures, prolonged silence can be perceived as awkward or a sign that the person is not interested in the conversation. Directness vs. Indirectness: In cultures like the United States or Germany, direct communication is often appreciated, where people value getting straight to the point. In contrast, in cultures like China or India, a more indirect approach is often used, especially when conveying negative news or feedback, to avoid potential confrontations and maintain harmony in relationships. What is Communication?
- 16. 16 Cultural Differences Examples How to greet: Chicago experience. People from the USA, India, and Spain. Expressions with a double meaning: Misinterpretation, Professionalism, Potential Offense, Distracts from the Message, Cultural Sensitivities, Erosion of Trust. Colloquial expressions and jokes: Double meaning of Retarded. What is Communication?
- 17. 17 Empathy ● We listen more, talk less ● Write an email and read as the receptor ● Read a code or documentation of mine from 3 months ago ● I disagree but I understand the other person's position. ● Keep an open mind and avoid assumptions ● Offer Support What is Communication?
- 18. 18 Aware Attention vs Autopilot ● Paying attention ● Being focused ● Being clear ● Being transparent What is Communication?
- 19. 19 Confirms that the communication happened ● Post-Meeting Summaries ● Project Assignments - Team to repeat/confirm ● Explanation - Ask questions / Ask to summarize ● Confirm of receiving - Email, chat ● Confirm where, when, who ● Ask, never assume What is Communication?
- 20. 20 Remote - Hybrid - Onsite Work What are your pros and cons? What is Communication?
- 21. 21 Remote - Hybrid - Onsite Work ● Increased Reliance on Digital Tools ● Loss of Face-to-Face Interaction ● Potential for Misunderstanding ● Over Communication ● Flexible Work Hours ● Cultural and Time Zone Challenges ● Data Security Concerns ● Dependency on Internet and Technology ● Need for Clear Guidelines ● Reduced Team Cohesion ● Enhanced Focus on Written Communication Skills ● Potential for Isolation ● Feedback Delays What is Communication?
- 22. 22 Tools to help you ChatGPT DeepL Copilot Use diagrams and flows More? What is Communication?
- 23. 23 Examples
- 24. 24 Production Solr is KO !!! Panic!!! Examples
- 25. 25 Forgetting When Examples During a meeting, the client asked us to make some important changes during our morning (Spain time). At the end of the meeting, we summarise the meeting in Slack for the whole team. We correctly communicated who was responsible for the changes and that we had to make the important changes the next day. But, we forgot to indicate that the changes had to be made in our morning (Spain time).
- 26. 26 Yes is Nothing or Not is All Examples
- 31. 31 Two topics three people Examples
- 34. 34 Moving to better channel Examples
- 35. 35 Remove vs Delete vs Unpublish Examples
- 36. 36 Receptors out of communication Examples 4 hours later
- 42. 42 My conclusions Respect Empathy Transparency Listen more talk less Focus &Time Concise and clear Confirm that the communication happened My conclusions
- 46. 46 Copyright © SNGULAR. All rights reserved. We are hiring! Thank you! Raúl Bordallo https://www.linkedin.com/in/raulbordallo/ https://twitter.com/martinrayo