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Creating products for consumers
        in global market




                    Group members:
                    Rahul takkar
                    Ravindra pal marwal
                    Rachak dixit
                    Rupendra singh chauhan
                    Sahil munjral
                                             1
Contents
•   Introduction
•   Developing a global product
•   Development process
•   Marketing industrial products and services
•   Recommended international distribution system
•   International retail
•   Conclusion
•   References

                                                    2
Introduction
• PRODUCTS – Anything that can be offered to a
  market for attention, acquisition, use or
  consumption that might satisfy a want or need. It
  includes physical objects, services, places,
  organizations, ideas and people.
• Global market. Acc. to financial times lexicon” The
  activity of buying or selling goods and services in all
  the countries of the world, or the value of the goods
  and services sold.”

                      rochak dxit
                                                            3
What are new products ?

•   New product line
•   Addition to product line
•   Repositioning to new market segments
•   Improvements/revisions
•   Cost reductions



                    rochak dxit            4
Strategic options
• EXTENSION STRATEGY – Same approach as home market
• ADAPTATION STRATEGY - Makes changes to fit new market
  requirements
• INVENTION STRATEGY - Entirely new approach is developed
  for the new market
• STANDARDIZATON –Same product, all markets
• GLOBAL PRODUCTS -Only some aspects of the product is
  standardized




                      rochak dxit
                                                            5
Development process
•   Idea Generation
•   Idea Screening
•   Concept Development & Testing
•   Marketing Strategy Development
•   Business Analysis
•   Small Batch Prototype Development
•   Product Development & Testing
•   Test Marketing
•   Commercialization / Launch

                   rochak dxit
                                        6
Total product includes

  Physical product
  Brand name
  Accessories
  After-sales service
  Warranty
  Instructions for use
  Company image
  Package




                         rochak dxit   7
Types of Products
• Industrial Products
  – Many can be sold unchanged worldwide (computer chips)
  – If changes are required, they may be cosmetic (printing
    instructions in another language)
  – In developing countries problems with
      • Overload of equipment
      • Maintenance
  – Local legal requirements



                      rochak dxit
                                                          8
Consumer Products
  – Require greater modification to meet local market
    requirements than do industrial products

  – Some can be sold unchanged to certain market segments
     • Large automobiles, sporting equipment, and perfumes

  – Greater dissimilarity as you go down the economic strata

services
   Marketing of services similar to that of industrial products
       Services easier to market globally compared to
       consumer products
       Laws and customs may force changes

                          rochak dxit
                                                                  9
Marketing of industrial products
• Industrial Marketing:
• Also called: Business-to-Business (B2B) and
  Organizational Marketing.
• Definition: the creation and management of
  mutually beneficial relationships between
  organizational suppliers and organizational
  customers.
• Customer can be private firm, public agency,
  or nonprofit organization.
                Rupendra chauhan
                                                 10
Marketing Concept
• Three major components:
  – All company activities should begin with, and be
    based on, the recognition of a fundamental
    customer need.
  – A customer orientation should be integrated
    throughout the functional areas of the firm:
    production, engineering, finance, R&D.
  – Customer satisfaction is viewed as the means to
    long-term profitability goals


                 Rupendra chauhan
                                                       11
Marketing Mix
• Limited number of variables under
  Marketing’s control to create position that is
  attractive to the target market segment.
• Four Ps
  – Product
  – Price
  – Promotion
  – Place (Distribution

                  Rupendra chauhan
                                                   12
So what’s different about B2B?
•   Marketing Concept
•   Marketing Mix
•   Market Segmentation
•   Product Life Cycle

• All apply in both B2C and B2B.



                                     13
                Rupendra chauhan
Five Major Differences Between B2B
and B2C
•   Products/Services being marketed
•   Nature of demand
•   How the customer buys
•   Communication process
•   Economic/Financial factors




                 Rupendra chauhan
                                       14
3 types of industrial markets
• producers and manufacturers

• trade industries (wholesalers and retailers)

• governments



              Rupendra chauhan
                                             15
Classifying industrial products
• 1. Installations - major assets, factories, heavy
  machinery
• 2. Accessory Equipment - used in production
   - short-lived items eg. tools
• 3. Raw Materials
• 4. Component Parts and Materials - finished units
  which, when assembled, make the complete product
• 5. Maintenance, Supplies (MRO Items)
   - maintenance,- cleaning fluids
• 6. Professional Services
                   Rupendra chauhan
                                                      16
Marketing of industrial services
• The service sector :
• The services sector has been growing at a rate
  of 8% per annum in recent years
• More than half of our GDP is accounted for
  from the services sector
• This sector dominates with the best jobs, best
  talent and best incomes

                  Rochak dixit
                                               17
What is services?
• It is the part of the product or the full product for which
  the customer is willing to see value and pay for it
• It is intangible.
• It does not result in ownership.
• It may or may not be attached with a physical
  product




                      Rochak dixit
                                                                18
The three additional ‘P’s of Service
              Marketing
• People
• Physical evidence
• Process




                  Rochak dixit
                                         19
Pricing Services
• The characteristics of perishability, inability to
  store, and fluctuating demand for services
  create pricing challenges.
•   Pricing Strategies include:
     • Discount strategies: Cheaper by the week.
     • A variable pricing strategy: Kids eat free,
       movies cheaper on Tuesdays.
     • Price competition.


                   Rochak dixit                        20
The Changing Environment for
Services
• The boom in the service economy, reduced
  regulation has created an increase in competition.
• Major focus on increased productivity, efficiency
   – Work on people aspects of business:
        •   Education, training programs
   –   Change technology:
        •   Computer-based technologies used.
   –Restructure jobs.
• Bottom line: People are key to success!

                        Rochak dixit
                                                       21
Other Considerations in Marketing
Services
• Impact of Technology:
   – Remember, not everyone likes impersonal
     technology
• Performance Measurement:
   – Larger firms can use market share, etc.
   – Customer perceptions are essential.
• Prospects for Growth:
   – It is very likely that services will continue to take an
     increasing share of the consumer dollar.
   – The use of marketing programs in all services is
     expected to increase considerably
                     Rochak dixit
                                                                22
International distribution system
• Distribution Channel:
• A set of organizations (intermediaries) involved in the
  process of making a product or service available for use or
  consumption by the consumer or business user.
• Used to move the customer towards the product
• Selling through wholesalers and retailers usually is much
  more efficient and cost effective than direct sales
                   Rahul takkar
                                                                23
Distribution Channel Functions
Distribution
 Channel                                       Key Functions

 Information          Gathering and distributing marketing research about
                                       the environment
  Promotion                   Developing and spreading persuasive
                                communications about an offer
   Contact            Finding and communicating with prospective buyers

  Matching              Shaping and fitting the offer to the buyer’s need

 Negotiation              Agreeing on price and terms of the offer so
                          ownership or possession can be transferred
   Physical               Distribution: transporting and storing goods

  Financing              Acquiring and using funds to cover the costs of
                                         channel work
  Risk Taking          Assuming financial risks such as the inability to sell
                                    inventory at full margin
                                                                                24
                Rahul takkar
Number of Channel Levels
Channel Level - Each Layer of Marketing Intermediaries that Perform Some Work in
        Bringing the Product and its Ownership Closer to the Final Buyer.
   0-level channel
  Producer                                                          Consumer

   1-level channel
  Producer                                           Retailer      Consumer

   2-level channel
Producer      Wholesaler                            Retailer      Consumer

   3-level channel
Producer      Wholesaler          Jobber         Retailer       Consumer


                           Rahul takkar                                     25
Global Distribution System
GDS is a very power reservation tool for agent
 making airline, car rental, hotel and other
 travel services booking.
GDS is a tool using computerized system and
 digital database to restore information and
 make transaction through internet.
GDS was actually very primary e-commerce
 business tool.
Facilitate B-B e-commerce business model
               Rahul takkar
                                              26
Four Major Global Distribution
System




                                 27
          Rahul takkar
International retail
• All the activities involved in selling
  products and services to final international
  consumers for their personal consumption




               Ravindra pal marwal           28
International Expansion of Retailers
Wal-Mart
 Metro AG
 Sears Roebuck
 Rewe Gruppe
 Edeka Gruppe
 Aldi Gruppe
 Dayton Hudson
 Tenzelmann
 Gruppe

             Ravindra pal marwal
                                        29
Retail Formats: Variations in Different
                  Markets
•   Specialty Stores
•   Specialized Markets
•   Department Stores
•   General Merchandise Discount Stores
        Off-Price Retailers Examples:
          -Factory outlet stores
          -Close-out retailers (broad, inconsistent assortments)
• Single-price retailers (all products for the same price)
  Catalog Showrooms
        Offer high-turnover, brand name goods at discount prices
        Internationally, however, goods sold through this venue tend not to be brand
         name, but, rather, goods that have not sold the last season through the catalog
                             Ravindra pal marwal
                                                                                           30
THE INFORMATION KIOSK
• It is the first kiosk
  platform for a variety of
  functions offered on
  many kiosks in the
  marketplace today. By
  the touch of a finger
  user can gain access to
  product information
  ,company services,
  forms, and printouts for
  retail stores ,school,
  churches, city
  government,tourist
  locations and more
                   Ravindra pal marwal
                                         31
International Food Retailers
• Conventional
  Supermarkets
• Self-service retailers with
  annual sales higher than $2
  million and less than 20,000
  square feet of store space

• Superstores
       Combination stores (food
        and drug)
       Hypermarkets- combines
        supermarket, discount, and
        warehouse retailing
                         Ravindra pal marwal   32
Non-store Retailing
• Internet Retailing
• Vending Machines
• Television Home
  Shopping
• Catalog Retailing and
  Direct Mail Retailing
• Direct Selling

              Ravindra pal marwal
                                    33
Issues in International Retailing
•   Legislation and Regulation
•   Taxation and Cross Border Shopping
•   Variations in Retailing Practice and Customs
•   Security issues.




                  Ravindra pal marwal
                                                   34
Conclusion

• At last, I would like to sum up by saying that creating
  products for consumers in global market is important as
  well as tricky. Important because, today in this modern era
  it has become very crucial to capture the foreign market in
  addition to native one as everything today is going global
  and it is tricky because every market is different and to
  make spaces in variety of culture is not that easy as it
  looks. The various factors which comes under this are
  briefly discussed in this paper. To create a product for the
  consumer it is very important to know the needs of the
  consumer and conduct a deep market research so that it
  becomes a success in the long run and contribute a bit in
  uplifting the standard of the people.


                    Rochak dixit                                 35
36

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International marketing and export documentation

  • 1. Creating products for consumers in global market Group members: Rahul takkar Ravindra pal marwal Rachak dixit Rupendra singh chauhan Sahil munjral 1
  • 2. Contents • Introduction • Developing a global product • Development process • Marketing industrial products and services • Recommended international distribution system • International retail • Conclusion • References 2
  • 3. Introduction • PRODUCTS – Anything that can be offered to a market for attention, acquisition, use or consumption that might satisfy a want or need. It includes physical objects, services, places, organizations, ideas and people. • Global market. Acc. to financial times lexicon” The activity of buying or selling goods and services in all the countries of the world, or the value of the goods and services sold.” rochak dxit 3
  • 4. What are new products ? • New product line • Addition to product line • Repositioning to new market segments • Improvements/revisions • Cost reductions rochak dxit 4
  • 5. Strategic options • EXTENSION STRATEGY – Same approach as home market • ADAPTATION STRATEGY - Makes changes to fit new market requirements • INVENTION STRATEGY - Entirely new approach is developed for the new market • STANDARDIZATON –Same product, all markets • GLOBAL PRODUCTS -Only some aspects of the product is standardized rochak dxit 5
  • 6. Development process • Idea Generation • Idea Screening • Concept Development & Testing • Marketing Strategy Development • Business Analysis • Small Batch Prototype Development • Product Development & Testing • Test Marketing • Commercialization / Launch rochak dxit 6
  • 7. Total product includes Physical product Brand name Accessories After-sales service Warranty Instructions for use Company image Package rochak dxit 7
  • 8. Types of Products • Industrial Products – Many can be sold unchanged worldwide (computer chips) – If changes are required, they may be cosmetic (printing instructions in another language) – In developing countries problems with • Overload of equipment • Maintenance – Local legal requirements rochak dxit 8
  • 9. Consumer Products – Require greater modification to meet local market requirements than do industrial products – Some can be sold unchanged to certain market segments • Large automobiles, sporting equipment, and perfumes – Greater dissimilarity as you go down the economic strata services Marketing of services similar to that of industrial products Services easier to market globally compared to consumer products Laws and customs may force changes rochak dxit 9
  • 10. Marketing of industrial products • Industrial Marketing: • Also called: Business-to-Business (B2B) and Organizational Marketing. • Definition: the creation and management of mutually beneficial relationships between organizational suppliers and organizational customers. • Customer can be private firm, public agency, or nonprofit organization. Rupendra chauhan 10
  • 11. Marketing Concept • Three major components: – All company activities should begin with, and be based on, the recognition of a fundamental customer need. – A customer orientation should be integrated throughout the functional areas of the firm: production, engineering, finance, R&D. – Customer satisfaction is viewed as the means to long-term profitability goals Rupendra chauhan 11
  • 12. Marketing Mix • Limited number of variables under Marketing’s control to create position that is attractive to the target market segment. • Four Ps – Product – Price – Promotion – Place (Distribution Rupendra chauhan 12
  • 13. So what’s different about B2B? • Marketing Concept • Marketing Mix • Market Segmentation • Product Life Cycle • All apply in both B2C and B2B. 13 Rupendra chauhan
  • 14. Five Major Differences Between B2B and B2C • Products/Services being marketed • Nature of demand • How the customer buys • Communication process • Economic/Financial factors Rupendra chauhan 14
  • 15. 3 types of industrial markets • producers and manufacturers • trade industries (wholesalers and retailers) • governments Rupendra chauhan 15
  • 16. Classifying industrial products • 1. Installations - major assets, factories, heavy machinery • 2. Accessory Equipment - used in production - short-lived items eg. tools • 3. Raw Materials • 4. Component Parts and Materials - finished units which, when assembled, make the complete product • 5. Maintenance, Supplies (MRO Items) - maintenance,- cleaning fluids • 6. Professional Services Rupendra chauhan 16
  • 17. Marketing of industrial services • The service sector : • The services sector has been growing at a rate of 8% per annum in recent years • More than half of our GDP is accounted for from the services sector • This sector dominates with the best jobs, best talent and best incomes Rochak dixit 17
  • 18. What is services? • It is the part of the product or the full product for which the customer is willing to see value and pay for it • It is intangible. • It does not result in ownership. • It may or may not be attached with a physical product Rochak dixit 18
  • 19. The three additional ‘P’s of Service Marketing • People • Physical evidence • Process Rochak dixit 19
  • 20. Pricing Services • The characteristics of perishability, inability to store, and fluctuating demand for services create pricing challenges. • Pricing Strategies include: • Discount strategies: Cheaper by the week. • A variable pricing strategy: Kids eat free, movies cheaper on Tuesdays. • Price competition. Rochak dixit 20
  • 21. The Changing Environment for Services • The boom in the service economy, reduced regulation has created an increase in competition. • Major focus on increased productivity, efficiency – Work on people aspects of business: • Education, training programs – Change technology: • Computer-based technologies used. –Restructure jobs. • Bottom line: People are key to success! Rochak dixit 21
  • 22. Other Considerations in Marketing Services • Impact of Technology: – Remember, not everyone likes impersonal technology • Performance Measurement: – Larger firms can use market share, etc. – Customer perceptions are essential. • Prospects for Growth: – It is very likely that services will continue to take an increasing share of the consumer dollar. – The use of marketing programs in all services is expected to increase considerably Rochak dixit 22
  • 23. International distribution system • Distribution Channel: • A set of organizations (intermediaries) involved in the process of making a product or service available for use or consumption by the consumer or business user. • Used to move the customer towards the product • Selling through wholesalers and retailers usually is much more efficient and cost effective than direct sales Rahul takkar 23
  • 24. Distribution Channel Functions Distribution Channel Key Functions Information Gathering and distributing marketing research about the environment Promotion Developing and spreading persuasive communications about an offer Contact Finding and communicating with prospective buyers Matching Shaping and fitting the offer to the buyer’s need Negotiation Agreeing on price and terms of the offer so ownership or possession can be transferred Physical Distribution: transporting and storing goods Financing Acquiring and using funds to cover the costs of channel work Risk Taking Assuming financial risks such as the inability to sell inventory at full margin 24 Rahul takkar
  • 25. Number of Channel Levels Channel Level - Each Layer of Marketing Intermediaries that Perform Some Work in Bringing the Product and its Ownership Closer to the Final Buyer. 0-level channel Producer Consumer 1-level channel Producer Retailer  Consumer 2-level channel Producer  Wholesaler Retailer  Consumer 3-level channel Producer  Wholesaler  Jobber  Retailer  Consumer Rahul takkar 25
  • 26. Global Distribution System GDS is a very power reservation tool for agent making airline, car rental, hotel and other travel services booking. GDS is a tool using computerized system and digital database to restore information and make transaction through internet. GDS was actually very primary e-commerce business tool. Facilitate B-B e-commerce business model Rahul takkar 26
  • 27. Four Major Global Distribution System 27 Rahul takkar
  • 28. International retail • All the activities involved in selling products and services to final international consumers for their personal consumption Ravindra pal marwal 28
  • 29. International Expansion of Retailers Wal-Mart  Metro AG  Sears Roebuck  Rewe Gruppe  Edeka Gruppe  Aldi Gruppe  Dayton Hudson  Tenzelmann  Gruppe Ravindra pal marwal 29
  • 30. Retail Formats: Variations in Different Markets • Specialty Stores • Specialized Markets • Department Stores • General Merchandise Discount Stores  Off-Price Retailers Examples: -Factory outlet stores -Close-out retailers (broad, inconsistent assortments) • Single-price retailers (all products for the same price) Catalog Showrooms  Offer high-turnover, brand name goods at discount prices  Internationally, however, goods sold through this venue tend not to be brand name, but, rather, goods that have not sold the last season through the catalog Ravindra pal marwal 30
  • 31. THE INFORMATION KIOSK • It is the first kiosk platform for a variety of functions offered on many kiosks in the marketplace today. By the touch of a finger user can gain access to product information ,company services, forms, and printouts for retail stores ,school, churches, city government,tourist locations and more Ravindra pal marwal 31
  • 32. International Food Retailers • Conventional Supermarkets • Self-service retailers with annual sales higher than $2 million and less than 20,000 square feet of store space • Superstores  Combination stores (food and drug)  Hypermarkets- combines supermarket, discount, and warehouse retailing Ravindra pal marwal 32
  • 33. Non-store Retailing • Internet Retailing • Vending Machines • Television Home Shopping • Catalog Retailing and Direct Mail Retailing • Direct Selling Ravindra pal marwal 33
  • 34. Issues in International Retailing • Legislation and Regulation • Taxation and Cross Border Shopping • Variations in Retailing Practice and Customs • Security issues. Ravindra pal marwal 34
  • 35. Conclusion • At last, I would like to sum up by saying that creating products for consumers in global market is important as well as tricky. Important because, today in this modern era it has become very crucial to capture the foreign market in addition to native one as everything today is going global and it is tricky because every market is different and to make spaces in variety of culture is not that easy as it looks. The various factors which comes under this are briefly discussed in this paper. To create a product for the consumer it is very important to know the needs of the consumer and conduct a deep market research so that it becomes a success in the long run and contribute a bit in uplifting the standard of the people. Rochak dixit 35
  • 36. 36