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TQM - latest model

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TQM - latest model

  1. 1. Quality Management in Production Role & Reference
  2. 2. YOU ARE AT: Definition Costs associated with Quality Dimensions & Development of Quality TQM: Benefits, Elements & Responsibility Quality Assurance or Quality Control? Tools used for continuous improvement Conclusion
  3. 3. “Quality Management is the assembly and management of all activities aimed at the production of quality by organizations of various kinds.” – ISO (International Organization for Standardization)
  4. 4. Total = Quality involves everyone and all activities in the company. Quality = Meeting the requirements Management = Quality can and must be managed. “A process for managing quality; it must be a continuous way of life; a philosophy of perpetual improvement in everything we do.” Companies who have implemented TQM include Ford Motor Company, Phillips Semiconductor, SGL Carbon, Motorola and Toyota Motor Company.
  5. 5. YOU ARE AT: Definition Costs associated with Quality Dimensions & Development of Quality TQM: Benefits, Elements & Responsibility Quality Assurance or Quality Control? Tools used for continuous improvement Conclusion
  6. 6. COSTS ASSOCIATED WITH QUALITY Appraisal costs Prevention costs Failure costs Internal failures External failures Return on quality (ROQ) “It costs a lot to produce a bad product.” - Norman Augustine
  7. 7. YOU ARE AT: Definition Costs associated with Quality Dimensions & Development of Quality TQM: Benefits, Elements & Responsibility Quality Assurance or Quality Control? Tools used for continuous improvement Conclusion
  8. 8. DEVELOPING QUALITY SPECIFICATIONS Input Process Output Design Design quality Dimensions of quality Conformance quality
  9. 9. DIMENSIONS OF QUALITY Dimension Performance Aesthetics Features Conformance Reliability Durability Perceived quality Serviceability Example - Everything works: fit and finish, ride, handling, acceleration - Exterior and interior design - Convenience: placement of gauges High tech: GPS system Safety: anti-skid, airbags - Car Matches manufacturer's specifications - Infrequent need for repairs - Useful life in miles, resistance to rust - Top-rated - Ease of repair
  10. 10. YOU ARE AT: Definition Costs associated with Quality Dimensions & Development of Quality TQM: Benefits, Elements & Responsibility Quality Assurance or Quality Control? Tools used for continuous improvement Conclusion
  11. 11. ELEMENTS OF TQM 1. Continual improvement 2. Competitive benchmarking 3. Employee empowerment 4. Team approach 5. Decisions based on facts 6. Knowledge of tools 7. Supplier quality 8. Quality at the source
  12. 12. 1. Top management 2. Design Department 3. Procurement Department 4. Production/operations Departm 5. Quality assurance Department 6. Packaging and shipping Depart 7. Marketing and sales Departmen 8. Customer service Departmen RESPONSIBILITY FOR QUALITY
  13. 13. BENEFITS OF TQM 1. Happy satisfied employee 2. Better products/services 3. Increased productivity 4. Reduce cost 5. Increase market share - profitability increase, growth-perpetuality, increase moral 6. Raise company’s reputation 7. Increase customer satisfaction
  14. 14. CONSEQUENCES OF POOR QUALITY 1. Loss of business 2. Liability 3. Productivity 4. Costs
  15. 15. YOU ARE AT: Definition Costs associated with Quality Dimensions & Development of Quality TQM: Benefits, Elements & Responsibility Quality Assurance or Quality Control? Tools used for continuous improvement Conclusion
  16. 16. Quality Assurance or Quality Control – which is best?
  17. 17. QUALITY MANAGEMENT AT FORD MOTORS “Quality is First Job” In 1999, Ford initiated Six Sigma method Ford was the most improved automaker and was ranked no. 1 Ford has saved about $1 billion in lean manufacturing(waste elimination) globally. As of 2008, the warranty repair rate for Ford by utilizing Six Sigma decreased by 60%.Screen Shot 2016-03-26 at 5.43.01 pm “Quality People, Quality Product”
  18. 18. YOU ARE AT: Definition Costs associated with Quality Dimensions & Development of Quality TQM: Benefits, Elements & Responsibility Quality Assurance or Quality Control? Tools used for continuous improvement Conclusion
  19. 19. TOOLS USED FOR CONTINUOUS IMPROVEMENT 1. Process flow chart 2. Run diagram 3. Control charts 4. Fishbone 5. Check sheet 6. Histogram 7. Pareto analysis
  20. 20. 1. Process Flowchart
  21. 21. 2. Run Chart Performance Time
  22. 22. 3. Control Charts Performance Metric Time
  23. 23. 4. Cause and Effect diagram (Fishbone) Environment Machine Man Method Material
  24. 24. 5. Check Sheet Item A B C D E F G ------- ------- ------- √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
  25. 25. 6. Histogram Frequency
  26. 26. 7. Pareto Analysis A B C D E F Frequency Percentage 50% 100% 0% 75% 25% 10 20 30 40 50 60
  27. 27. YOU ARE AT: Definition Costs associated with Quality Dimensions & Development of Quality TQM: Benefits, Elements & Responsibility Quality Assurance or Quality Control? Tools used for continuous improvement Conclusion
  28. 28. CONCLUSION Achieving high quality does not happen by accident. The production process must be properly managed to achieve quality standards. Quality management is concerned with controlling activities with the aim of ensuring that products and services are fit for their purpose and meet the specifications.
  29. 29. THANK YOU

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