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1. S90’s ITIL Transition
ITIL is the most widely accepted
approach to IT service management in
the world. ITIL provides a cohesive set of
best practices, drawn from the public
and private sectors internationally.

2. Why ITIL?
• It is standardized
• It is rigorous
• It is proven
• It forces us to constantly improve
• We care

3. Incident Management
• Taking care of any disruption to your
business operations
• Allowing you to get back to work
• Standardized. Proven. Measured.
Your business objectives
drive our IT priorities.

4. Problem Management
• Repeat incidences are solved through our
problem management
• So repeat issues are fixed for good
• Dissected. Analyzed. Solved.
Rather than medicating
an ongoing symptom,
we work to cure it.

5. ITIL advocates that IT services must be aligned to
the needs of the business and underpin the
core business processes. It provides guidance to
organizations on how to use IT as a tool to
facilitate business change, transformation and
growth.