This presentation outlines the foundational principles of a Smart Queue Management System. It covers the basic elements and key concepts that underpin this technology, setting the stage for a solid understanding. For more: www.qwaiting.com

1. KEY FACTS ABOUT
SMART QUEUE
MANAGEMENT SYSTEM
-Qwaiting

2. ABOUT
A Smart Queue Management System
(SQMS) is a technology-driven solution that
optimizes and streamlines the process of
queuing, waiting, and managing customer
flow in various settings. It enhances
customer experience, reduces operational
costs, and ensures a seamless queuing
process.

3. Allows customers to book appointments online, reducing walk-in queues.
1.Appointment Scheduling
Essential Components
Provides real-time data on queue lengths, waiting times, and service staff availability.
2. Real-time Monitoring
Shows customers their position in the queue and estimated wait times.
3. Queue Display
Optimizes staff allocation based on queue data to reduce waiting times.
4. Staff Allocation
Notifies customers via SMS or mobile apps when their turn is approaching.
5. Customer Notifications

4. Advantages and
Outcomes
Increased
Efficiency
Data
Analytics
Cost
Savings
Improved
Customer
Experience

5. Where Smart Queue Management
Systems are Used
Healthcare
01 03 04
02
Banking Retail Government

6. 
THANK YOU