It's an mobile application development idea

1. DEFTERA 2022
B y :
A r a v i n d K r i s h n a n N
D e e p R S h a h
ALAGAPPA CHETTIYARR GOVERNMENT COLLEGE OF
ENGINEERING AND TECHNOLOGY,KARAIKUDI

3. Impediments in queue
• Spend your valuable time in vain.
• Tiredness.
• It is impossible to keep a safe distance in
a queue.
• Disappointment
• Less efficient
• Losing customers

4. Our approach :
A mobile concierge system is included with the
smart queue management system to enhance your
customer experience by providing a personal touch to
every customer who enters your premises.
It is not like other queue management ticketing
systems. The system does more than just manage
effective customer service; it analyses service and staff
performance to identify areas for improvement.

5. Mobile concierge system
 Analyzes service and employee performance
 Customers are divided according to their
schedules
 Recognize customers and acknowledge digital
queues
 Online token system is available
 Organizations such as hospitals, banks, and
government agencies will benefit greatly from this
technology

6. Features:
Reminders sent
at regular
intervals as
notifications
Installing digital
televisions in
waiting areas
Updates in real time
to ensure the
connectivity between
them

7. Advantages
 Reduces walkaways and eliminates long waiting
lines
 Increases customer loyalty by utilizing customer
data and decreasing wait times
 Simplifies customer service
 Caper systems that are automated
 Updates in real time
 Gives a good customer experience

8. Conclusion
This solution is a small step towards making life easier. This
solution could easily alleviate the mental anguish of waiting for one's
turn in a long line. Mobile phones expanded the remote access mode
of communication system. This project makes use of all of the
resources available at SMS.
As a result, a strong and reliable communication link between the
server and the user is established. In terms of the system's future
scope, a GPRS could be attached to the system, allowing the exact
location of the user to be tracked and thus calculating the distance
between the server and the user, allowing the system to roughly coin
up the time of consultation of a user and alert them accordingly, thus
making the system more useful, efficient and faster