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Company Profile
Our Core Competence : Products, Solutions, Consultancy Services and                         Large-scale IT- Infrastructure...
Industry Coverage
Installations across various segments & verticals
Certification |Awards
ISO 9001:2000 Certification
CMMi ver 1.2 Maturity Level 3
IBM Solution Provider Excellence Award 200...
Business Alliance and Associates
Leisure
Human Capital
Hospitality & Food Services
Solutions for Verticals
Retail
Across Industries
Introduction
CommFE...
GDS
Enterprise Solution (Hotels)
CRM
Central Reservation  System
Business Intelligence
Sales Force Automation
Sales Login
...
Technology Leverage
Valued Clients | Hotel Groups
Valued Clients | Clubs
Valued Clients | Restaurant Chains
Valued Clients | Sales & Catering
Valued Clients | Sales & Catering
Valued Clients | Retails and Corporate
Solution Philosophy
User Friendly Technology
Lower Cost of Ownership
Domain Expertise
Customer Value
Solution Architecture
WEB
INTERFACE
Analytics & Reporting Level
User Interface layer
Personalisation
Reservation &...
Case Studies
Implementing Niche and Comprehensive Solutions
Event Management
Outlet Management
Materials Management
Rooms Management
Case Study #1
3rd Party Finance
Case Study #2
M.E. Structure
Programme Definition
Analytics
Transaction Upload
Loyalty Card Management
CustomerProfiling &...
Settlement Gateway
Mumbai Airport #1
Lounge, Bar, Counter Sale, Fine Dining
Hyderabad Airport #2
AMDB System
Revenue
Conso...
Our Offer – A Partnership of Success
Thank you!
From  TEAM ShawMan 
Kalyanbrata  Bandyopadhyay
General Manager (East)
Cell: +91. 9836109228
e-mail: kalyanbrat...
Product profile
Property Management System
Front office software supporting multiple properties linked with ShawMan POS, MMS and the CRM
P...
Trust|GDS Service provides Next Generation Seamless connectivity (the highest level of connectivity available) to the 4 ma...
Point of Sale
Reservation diary for guest bookings with advance orders
Can constantly update the Chef’s specialty, Seasona...
Material Management System
ShawMan MMS is a complete inventory and cost management system
Automated features such as “Auto...
Sales and Catering
Take reservation for any date / time range for single / multiple areas.
Sessions: It allows breaking do...
Club Management System
Member Profile Management - allows pre-profile management. Apart from this the user can create user...
Customer Feedback System
Integrated System - One system for logging in, service recovery, aggregation and reporting/analys...
Human Resource Information System
Web enabled Appraisal Module: Appraisal system based on 360 degree, captures KRA and sho...
Payroll Management
User Friendly - In-tune is a User friendly interface, where you can define your own Earning / Deduction...
Customer Relationship  Management
Customer Loyalty Programs - allows the creation and management of simultaneous and multi...
SPA Management System
Appointments - To take appointments (new, edit, reschedule, cancel, Reallot).
Billing - Advance, bil...
Sales Force Automation
Qualify Leads
Evaluating Needs of products and services
Sales Cycle specific to product
Activities ...
Big Byte (Business Intelligence System- Interactive Dashboard)
Login
Main Options
Dashboard
ShawMan Big Byte
Graphs
Pivot
...
Industry Firsts
Integrated software Kitchen Display System (KDS)
Comprehensive HRIS, KM, CRM, CFS and DM solutions for the...
First in Hospitality Industry to:
Do Touch Screen based POS with full keyboard
Do intelligent remote Printing of multiple ...
First to expand the foot-print of Solution:
Property Management, HRIS, KM, Customer Loyalty, Customer Feedback, Document M...
Technology @ Work
Development & Reporting Tools and Databases;
Microsoft Visual Studio 2008
Microsoft .Net Framework 3...
Shaw Man Software
Shaw Man Software
Shaw Man Software
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Shaw Man Software

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ShawMan India\'s Largest and Oldest Hospitality solution provider - A brief

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Shaw Man Software

  1. 1. Company Profile
  2. 2. Our Core Competence : Products, Solutions, Consultancy Services and Large-scale IT- Infrastructure Management for Hospitality & Retail Domains
  3. 3. Industry Coverage Installations across various segments & verticals
  4. 4. Certification |Awards ISO 9001:2000 Certification CMMi ver 1.2 Maturity Level 3 IBM Solution Provider Excellence Award 2008 Microsoft ISV Innovative Solution Partner of the Year Winner 2008 & 2009 IBM RETAIL STORE SOLUTIONS "BEST SOLUTION PROVIDER BUSINESS PARTNER" for Asia Pacific
  5. 5. Business Alliance and Associates
  6. 6. Leisure Human Capital Hospitality & Food Services Solutions for Verticals Retail Across Industries Introduction CommFES Business Intelligence
  7. 7. GDS Enterprise Solution (Hotels) CRM Central Reservation System Business Intelligence Sales Force Automation Sales Login Sales & Catering Web Solutions Materials & Purchase Management Online Booking HRIS & Payroll Alif/Sun Financials Guest Recognition System Front Office Managemen POS SPA Management Hotels, Restaurants & Serviced Apartments
  8. 8. Technology Leverage
  9. 9. Valued Clients | Hotel Groups
  10. 10. Valued Clients | Clubs
  11. 11. Valued Clients | Restaurant Chains
  12. 12. Valued Clients | Sales & Catering
  13. 13. Valued Clients | Sales & Catering
  14. 14. Valued Clients | Retails and Corporate
  15. 15. Solution Philosophy User Friendly Technology Lower Cost of Ownership Domain Expertise Customer Value
  16. 16. Solution Architecture WEB INTERFACE Analytics & Reporting Level User Interface layer Personalisation Reservation & Planning Systems Billing & Operations Systems 3rd Party Back Office Accounting Systems
  17. 17. Case Studies Implementing Niche and Comprehensive Solutions
  18. 18. Event Management Outlet Management Materials Management Rooms Management Case Study #1 3rd Party Finance
  19. 19. Case Study #2 M.E. Structure Programme Definition Analytics Transaction Upload Loyalty Card Management CustomerProfiling & Contact Rewards & Redemption Cash to Point 3rd Party Billing System
  20. 20. Settlement Gateway Mumbai Airport #1 Lounge, Bar, Counter Sale, Fine Dining Hyderabad Airport #2 AMDB System Revenue Consolidation Interface Bangalore Airport #3 Cost 3rd Party FA System Settlement Gateway Case Study #3 Centralised Systems
  21. 21. Our Offer – A Partnership of Success
  22. 22. Thank you! From TEAM ShawMan  Kalyanbrata Bandyopadhyay General Manager (East) Cell: +91. 9836109228 e-mail: kalyanbrata.bandyopadhyay@shawmansoftware.com Web Profile :www.shawmansoftware.com
  23. 23. Product profile
  24. 24. Property Management System Front office software supporting multiple properties linked with ShawMan POS, MMS and the CRM PMS Reservations linked to Web based Central Reservation system with payment gateway linked In-house guest billing folio posting instruction can be set at the time of reservation. Desktop can be customized individually for every user Advance and deposit management Built in utility enabled to call external programs automatically after or before day end. Users can pre-determine which reports need to be generated at the time of day end. System maintenance tools for repairing databases and purging audit. Product Profile
  25. 25. Trust|GDS Service provides Next Generation Seamless connectivity (the highest level of connectivity available) to the 4 major GDSs: Galileo, Amadeus, Sabre and Worldspan. Member hotels are accessible from over 500,000 travel agencies worldwide. Trust International provides support services ranging from account coordinators and consultancy on electronic marketing to data maintenance professionals and a dedicated GDS Helpdesk. Features Real- time, online interfaces with the 4 major GDSs: Galileo, Amadeus, Sabre & Worldspan; as well as other Internet sites powered by the GDSs Next Generation Seamless GDS connectivity - highest level of connectivity available Private Label service under a unique GDS Chain Code or Trust's own Umbrella Code service using a generic chain code (YH) for multiple small hotel groups GDS Helpdesk to provide support to travel agents & hotels Electronic Marketing, consultancy & reporting Rates and room types maintained in GDS databases, including security tables for negotiated rates Hotel Descriptive data maintained in GDS databases Chain information pages maintained in GDS databases Complete history log of all GDS transactions available Handling of manual review reports for rejected reservations, rates & availability to ensure the highest level of data quality GDS Helpdesk to provide support to travel agents & hotels Account coordinator assigned as single point of contact for all GDS related topics, including consultancy and quality assurance
  26. 26. Point of Sale Reservation diary for guest bookings with advance orders Can constantly update the Chef’s specialty, Seasonal and Non-available items, Happy hour and On the house items. Intelligent remote printing to multiple cost centers/ satellite kitchen printers from single location or to single printer from multiple locations Home delivery ordering with customer order history, delivery person assignment Advance and deposit management Descriptive free flow text / Predefined modifiers with or without a charge Touch - PDA based Order Taking Integrated software Kitchen Display System (KDS) Integrated Debit Card / Debit POS solution Product Profile
  27. 27. Material Management System ShawMan MMS is a complete inventory and cost management system Automated features such as “Auto-Requisition” and “Auto Indent” generation, which reduces the daily workload, depending on the parameters, defined in the masters Online information of Items in Stock at any point of time Recipe Management for ideal versus actual consumption analysis A provision to receive non - stock Daily purchase items and auto issuing to the cost centers and profit centers Budgeting for consumption heads which helps in cost control Document generation supports secure and multi-level authorization workflow. These include -Requisitions, -Issues, -Transfers and Returns, -Indents and, -Purchase Orders Product Profile
  28. 28. Sales and Catering Take reservation for any date / time range for single / multiple areas. Sessions: It allows breaking down the reservation in various sessions like morning session, afternoon session etc. Menu: An elaborate menu can be formalized by using menu wizard. Different menu sets can be created along with restrictions for the menu to be set for every reservation taken. FP Printing: Function Prospectus is generated for all confirmed reservations Advance and deposit management Setting user wise reminders and Graphs based on the occupancy Enquiry Module: The system also records enquire calls for future reference. Thus it helps you build a prospect database of customers Mailing ( Provision of creating templates ) and Indication for unfilled information Product Profile Easy to understand and use availability display charts allow your team to set up multiple recurring events quickly.
  29. 29. Club Management System Member Profile Management - allows pre-profile management. Apart from this the user can create user defined fields in member profile to capture additional information of Members. Member Electronic Card Management-with options like Issue, Register, Expiry card. Charge Processing Modules–which allows to define charges based on formulas, charges like Subscription, Interest, etc. can be built using this module. Outstanding List provides member wise list of defaulter Members, helps in recovering dues. Member Account Details are recorded and displayed whenever required. ECS Enabled (Electronic Clearance System) help in electronic clearing from the member bank accounts reducing the manual receipt entries. Web Site Interface data can be transferred to the website so that the information is available on the Net to the members Integrated software Kitchen Display System (KDS) User Defined Letters facilitates the users to create mail merge within the system using system parameters Product Profile
  30. 30. Customer Feedback System Integrated System - One system for logging in, service recovery, aggregation and reporting/analysis. CFS captures guest difficulties i.e. complaints, guest delights i.e. compliment and guest suggestions i.e. comments Sharing vital information - Information is made accessible to everyone (unit/corporate).Feedback from all sources i.e. Frontline feedback, Executives, sales force, GSTS/RSTS, room comment card gets aggregated in one database Supports third Party interface - Linked to any third party PMS front office software, which is a primary requisite in the hospitality vertical for smoother function Email engine – is used to send the mailers to the customers. The customer gets an e-mail with a link, which points to the feedback form in CFS system. On click of this, feedback form opens up and the customer can give the feedback online. Feedback gets submitted in CFS system which can be viewed at the same time from CFS site. MIS available. CFS Data Warehouse- Data mining can be done by the reports generated in CFS warehouse Product Profile Structured Capture – Feedback is captured up to the minutes level of an attribute. Structured codification process, ensuring different levels of detail, based on requirement
  31. 31. Human Resource Information System Web enabled Appraisal Module: Appraisal system based on 360 degree, captures KRA and shows the Gap and Work Flow of appraisal forms can also be achieved through emails Training Module: Web enabled Training Module, which is intuitive and easy to use and Option of self-nomination by an employee, training attendance, training feedback submission and analysis report.Exclusive module on Employee Action Plan Headhunting: Maintains a data bank of candidates. Module captures all details from the candidate application, recruitment procedure, interview status and final outcome. Leave Management module: Submitting leave applications, viewing their status is completely integrated to the e-mail agent. Detailed MIS of Employee Attendance Product Profile The ShawMan HRIS ensures that every aspect of Human Resource is covered, from Employee details, head hunting, appraisals, training, career progression, separation and diverse variety of MIS thus bringing forth value-added services as well as reducing operational costs.
  32. 32. Payroll Management User Friendly - In-tune is a User friendly interface, where you can define your own Earning / Deduction Heads. All the Identities, such as Employee, Branch, Department, Grade, Cost Centre etc. are user defined. User defined salary slip and monthly salary register Statutory Reports available - Income Tax deduction, Tax Estimation Slip for Income Tax calculation, Form 16, Form 24. Provident Fund monthly deduction, Form 3A, Form 12A. PF monthly Challans. Monthly ESIC deduction/returns statement. Form 6A, ESIC Monthly Challans. Profession Tax Monthly deduction and slab wise (Form 6A) Summary report Re-activate separated employees - Facility to revoke/transfer Ex-Employee (Resigned Employees) with single/multiple employee(s) option. Data Import - User friendly Data Imports option to upload data from text (.csv files) with view log for data read, imported, rejected and skipped with row by row explanation. Skipped & Rejected data can be saved into a new file corrected and re-imported. Product Profile It covers every area of Payroll Processing, including resource management, planning, payroll calculations, financial management, security management and statutory report generation and printing
  33. 33. Customer Relationship Management Customer Loyalty Programs - allows the creation and management of simultaneous and multiple Customer Loyalty Programs. Profile Management - captures detailed demographic profile for each customer. To expand the profile, variables and rules for accepting those variables can be defined on the fly through a build and deploy master mod Add on Card- allow spouse / associates to participate in the program for free or charge. Allows issue and use of temporary paper cards and duration of use. Multiple Add-On support for each Loyalty Program. Business rules-Redemption threshold lower limits for first use or every time use-Rule for gifting of cards of another program-Number of free add on cards and much more… Multiple promotions - can be defined for each Loyalty Program Product Profile SMS Interaction - balance and transaction details can be sent on SMS. Reward Gallery - Allows creation and management of Reward gallery. Rules for each reward defined in gallery. Logistics for complete reward management.
  34. 34. SPA Management System Appointments - To take appointments (new, edit, reschedule, cancel, Reallot). Billing - Advance, bill, settle, refund only solution that can take care of services and products Service staff---> some specific services---> Rooms Call centre Modules, HO, Clinic, external website Product –Inventory, reorder-level can be maintained Customer Profile - with booking status and Services - Services product inventory Cashier - Imprest, Returns, Handover Multiple Rooms, Package of services, pre-paid package Service staf f- Roster (availability) Product Profile
  35. 35. Sales Force Automation Qualify Leads Evaluating Needs of products and services Sales Cycle specific to product Activities related to that Lead Opportunity Size Probability of closure Capture through online Forms, Import through Excel, or Manual entry Contacts / Opportunity Leads Status ShawMan SFA Lost Won Cross Selling and Up-selling Future Follow-ups
  36. 36. Big Byte (Business Intelligence System- Interactive Dashboard) Login Main Options Dashboard ShawMan Big Byte Graphs Pivot Gadgets
  37. 37. Industry Firsts Integrated software Kitchen Display System (KDS) Comprehensive HRIS, KM, CRM, CFS and DM solutions for the Hospitality Industry Integration to EDC terminals to transport secure data over banking networks Integrated SMS gateways using CDMA and GSM technology Only Freeware comprehensive PMS software and Integrated Debit Card solution Successful Single Sign On (SSO) and Service Oriented Architecture (SOA) deployments Integrated Data warehouse solutions for the Food Service, Hospitality & Retail Industry
  38. 38. First in Hospitality Industry to: Do Touch Screen based POS with full keyboard Do intelligent remote Printing of multiple and part orders in remote food processing zones Integrated software Kitchen Display System (KDS) Integrated Debit Card solution [Smart Debit POS] Pocket PC based applications using Wi-Fi networks Introducing Magnetic, Smart Card and RFID Technology Integration to EDC terminals to transport secure data over banking networks Credentials & acknowledgements
  39. 39. First to expand the foot-print of Solution: Property Management, HRIS, KM, Customer Loyalty, Customer Feedback, Document Management Integrated SMS gateways using CDMA and GSM technology Integrated Data warehouse solutions for the Hospitality & Food Service & Retail Industry Credentials & acknowledgements
  40. 40. Technology @ Work Development & Reporting Tools and Databases; Microsoft Visual Studio 2008 Microsoft .Net Framework 3.x Silverlight MS SQL Server 2008 Click Once / WPF Certified & Compliant Systems IBM StoreProven, Microsoft & Intel certified. Xbase and ODBC compliant systems using XML and other standards

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