Struggling with managing queues? Here are some top Dos and Dont's for managing queues smoothly and seamlessly.

1. Use a Queue Management
System. QMS reduces
customer waiting time and
drastically increases perceived
waiting time customer
satisfaction.
Clearly marked signage and
strategically station
employees to assist
customers
Avoid using a Take-a-Number
System
Always make the wait time
clear. Respect customer's
time.
dO'S AND DONT'S oF
MANAGING QUEUES
We’re putting out the dos and don’ts of what makes an efficient
queuing experience. While we’ve posted quite a few rules, there
are many more! They’re simple enough to follow, and all link to
one single principle: aim to deliver the best possible customer
experience.
Use a Single Line to promote
Queue Fairness
Don't use Multiple Lines. That
just creates chaos and anxiety
DO's DONT's
Don't Leave Customers to
Figure out Their Journey Alone
Get rid of traditional queueing.
Just because something seems
to be working “good enough”
doesn’t mean it can’t be
improved.
info@qwaiting.com www.qwaiting.com