The Queue Management System by Addsoft Technology is a highly efficient and user-friendly solution designed to streamline customer flow and enhance service efficiency. This system effectively manages queues in various settings such as banks, hospitals, government offices, and retail stores, ensuring a smooth and organized customer experience.

2. Queue Management Systems:
Enhancing Customer Experience
and Operational Efficiency!
• The purpose of implementing a queue management system is to alleviate customer
challenges in places like hospitals, banks, airlines, and public service halls, where a large
number of people gather for related services Addressing the issue of serving customers in a
specific sequence at businesses or public establishments has led to various solutions.
Depending on available resources and technology, different mechanical, electronic, and
computerized systems have been devised and put into operation.
• The primary goal of any queue management system is to improve the quality of service
provided to customers. At its most fundamental level, a queue management system issues a
queue ticket to an arriving customer and later calls the ticket when service is available,
eliminating the need to stand in line while waiting. This not only provides comfort to
customers but also ensures fairness, allowing them to maintain their position in the queue
while seated comfortably or engaged in constructive activity.
• Modern queue management systems go beyond the basics. Utilizing computerized systems,
they assist management by generating statistical reports on information such as arrival rates
and patterns, waiting and service times, and default and reneging cases. Based on these
statistics, optimal resource utilization can be achieved, balancing service quality and cost.
The latest Internet-enabled systems enable remote system monitoring, report generation,
and system configuration across an Internet/LAN link.

3. Contact Us
The concept of queue management system is to ease the customer’s perils at places like hospital,
Banks, Airline, and public service halls etc., where large number of people gathers for related
services.
The problem of serving customers in a specific sequence at business or public establishments has
been solved in many different ways. Depending on available resources and technology, various
mechanical, electronic and computerized systems have been designed and implemented.

4. The Benefits & Advantages
• Provide "Dynamic Queuing" using FIFO thereby ensuring serviced as per their
process initiation time
• Enabled & empowered the technicians/ consultants to seamlessly integration
• Ensured bottlenecks removal and optimal utilization of all centers
• Real-Time updates available on the service times and Turn around Time (TAT).
• Real-Time view on the total number of customer across various stages of the process
• Real-Time Reports on:
• entry/ exit time for the entire process
• Daily / Hourly report on the count of each center
• Time spent at each center
• Current queue status at each center

6. About Us
Addsoft is an industry-leading application and product development
company, which is leading in innovation & precision since being founded
in 2005. We are a team of experienced professionals who have pocketed
years of experience and are keen to experiment with technology. We aim
to provide interactive solutions combined with value-added innovative
products. We comprehend our Customers' business needs and apply
innovation to figure out successful arrangements.
We proudly offer various services and manufacture highly customizable
products. From software development to quality control to manufacturing,
we do everything in-house. We offer esteemed assistance in different
areas like; Self Service Kiosk, Display solutions, Digital Signage,
Infrastructure Services, End User Computing, Application Development,
Web Hosting, Manufacturing, Smart Solution/IoT, etc.

7. Contact Us
Addsoft Technologies Pvt. Ltd. Corporate
Office
Plot No : 647/2219
At : Nuapatna, Telengapentha, Cuttack-
754001 ,Odisha, India
Email : addsoft@addsofttech.com
Phone : +91-671-2356501, +91-671-2356502
Mobile : +91-9437314790
Website : https://www.addsofttech.com/