1. Presented By
S. M. Rashidul Hasan Liton
Business Automation Ltd.
www.queue-pro.com

2.  Queue is a line or sequence of people awaiting their turn to be attended or to
proceed. The way this Queue is handled called Queue Management System
www.queue-pro.com

3.  Modern day service industry like banks, telecom and hospitals are highly focused on
ensuring better customer experience. They are not only focus on better service but
also by providing facilities that would make the customer feel more comfortable. To
improve the customer experience, organizations are taking many alternative initiatives
to give customers comfort and taking their feed back. The main challenges to improve
customers experiences as :
 Resource utilization
 Improvement in Service Delivery
 Customers feedback regarding service.

4.  The solution is (Queue Pro). Queue Pro is a Computerized Queue Management
System that helps banks to manage customer queues professionally and assured the
priority to premium customers . Queue Pro reduce customer waiting time, allows staff
to give better customer service, optimizes premises and promote new products to
existing customers. Organizations can also have sufficient data and feed back on
visiting customers for taking further initiatives and development.
www.queue-pro.com

5. Guiding in selection of the exact services and forwarding to the right service desks
Hassle free service
Service appointment in Advance
Healthy Environment
Easy to know the new services of the organization.
Express their opinion about the service they are getting.
www.queue-pro.com
Queue Pro improves customer satisfaction and loyalty to
the bank.

6. Service staff will know the reason of the visit prior arrival of customer
As the process is systematic, it reduce stress of staffs.
Optimum resource allocation through statistical analysis
Improvement the service quality of the staff through better use of skills
Dissemination of product information during the waiting time
Central MIS/ monitoring will make a common standard for all service center
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Queue Pro makes employee satisfaction & Satisfied
employees help to develop a healthy and progressive
atmosphere.

7. Managers can easily entertain the Premium/ VIP customers by
giving them extra priority.
Can view the real-time scenario of the branch.
Can communicate the Teller through the system msg.
The system provides reports from which manager can
take necessary decisions . He/ She will have the reports
as:
 Service wise log
 Counter wise log
 Customer wise log
 Summary Report
Branch Manager can identify their VIP / Special Customers and can
allocate Magnetic Strip Cards to such customers. These customers
will get priority services at the counters after using their Magnetic
Strip Cards at the Queue Pro System.
www.queue-pro.com

8. Customer will input their feedback through touch screen using integrated Queue
Management system so that organization can get the information of customers who are
not happy with the services giving from the customer care of the bKash. CFS will be
integrated with existing QMS. Options for selecting the feedback have facility to show the
Token/ Service Information on which customer will input his/her feedback. Display the
Current token information on the display.

10.  Token Dispenser Unit
Token dispenser is the unit from which customer will select his
desired service and get the token based on the selected service.
It’s a combination of KIOSK box, touch screen, thermal printer
and token dispensing application.
 Soft Key Pad
Soft Key pad is the unit from which Teller/ Service officer
served the services. This is a browser based application run in
the counter desk computer.
Display unit is the part of the application from which customer
will get alert about his turn to take the service. Once the token is
assigned to a counter, it shows into the central display as well as
in the counter display board. It is combination of hardware (like
TV, dot matrix LED Board, sound system) and software.
 The Display Unit
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11.  Admin Module
This is the unit from which the system can be monitored,
configured, edited etc. Administrator will logged into the system
from this unit and do the necessary job he needs to be done.
Customer will input their feedback through touch screen using
integrated Queue Management system so that organization can get
the information of customers who are not happy with the services
giving from the customer care
 Feedback Unit
 Report Module
Reports can be generated from this unit. Administrator will logged
into the system from this unit and do the necessary job he needs
to be done.

12. Remote Ticketing
Routine Messages / Greetings / Still Image/ Video Clippings etc can be
generated & displayed at the bottom of the monitor attached to
Qshowcase (Main Display Unit).
Display of Messages / Promotion through the Central Display
Multi Language
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Queue Pro has the capacity enable SMS and Web ticketing for pre-
booking. It is also supports the ticket issuing from Call center
interface.
System supports multiple language for selecting the services, token
printing and announcement of token.
Customer Feedback
Queue Pro has the capacity to get the customer feedback after
getting the services from the branch/ Customer care center.

13. If a customer fails to attend the transaction call, Queue Pro automatically
recalls such ticket numbers after a certain frequency to ensure that customers
can complete their transaction. Unattended tickets are discarded after three
transaction calls.
www.queue-pro.com
Multiple Service in a single token
Branch authorities can designated multiple service in a single token from the
options provided in the software. This can ensure that there are more counters
for services which are more used.
Ticket number recall
Service and counter redirect
Queue Pro is capable of handling the token for redirecting service to service and
counter to counter.

14. Support Magnetic Strip Cards
User Friendly
Simple and easy-to-use design of all the elements helps to achieve a quick and
efficient administration. Also it can be integrated with open Hardware platform
Queue Pro allocates different services to counters and to staff members. The
branch authorities can define these services and staff members attending to the
service. These numbers a reflected in various reports offered by Queue Pro which
helps the branch authorities in planning for the services.
www.queue-pro.com
Queue Pro makes it possible to provide priority services to the VIP or
Special customers at the counters. Such customer numbers will be
called on priority basis on a specific counter (s).
Reports for increased planning for further analysis and
development
Able to integrate with Core Banking System
Queue Pro is able to integrate with Core Banking system. Branch Manger can select
VIP or Special customer by using Queue Pro.
Integrated Customer Feedback system
Queue Pro has integrated customer feedback system from which can address the
particular customer who is satisfy with the service and who is not. So easily can
identify the reason of dissatisfaction.

15. Business Automation has long experience with queue management implementation in
Bangladeshi context. The challenges in implementation and adaptation in Bangladeshi
banking sector was one of the major task which Business Automation is continuously
working since 2005. Queue management solutions from Business Automation have the
following experiences:
www.queue-pro.com
Banks
SCB (Bangladesh) Eastern Bank Ltd
Dutch Bangla Bank Ltd Prime Bank Ltd
BRAC Bank Ltd. The City Bank
SBAC Bank Ltd The Farmers Bank Ltd
Union Bank of India Punjab National Bank, India
Telecommunication
Grameenphone Banglalink
Hospitals
Ibrahim Cardiac Center and
Research Institute
Diabetic Association of
Bangladesh
Govt.
NRB One Stop Center Consulate General office , Dubai
Others
Gurgaon City Corporation, India Samsung Service center, Argentina

16. Queue Pro
Ph: (+880-2) 9134510-11
Mobile Ph: +880-1755676704
Fax: (+880-2) 9143656
Email: liton@queue-pro.com
Product Web: www.queue-pro.com
Company Web: www.batworld.com
www.queue-pro.com