Secret sauce to make your laundry business profitable.

1. Laundry Business Masterclass
Secret sauce to make your business profitable

2. Quest - find the treasure island
Treasure Island

3. Fuel needed to run your boat?
CUSTOMERS

4. Discovery Order Service Transaction
Types of business processes
1. Linear – Process Centric
1 or 2 customer touch points

5. Types of business processes
2. Circular- Customer Centric
Discovery
Order
ProcessingTransaction
Feedback
More than 2
customer
touchpoints

6. Laundry
Process
Discovery
Order
Processing
Communi
cation
Delivery
Transactio
n
Feedback
Retention
Reorder

7. Let’s break down these steps

8. 1. Discovery
This is the point where
a prospect customer,
while searching for a
solution, discovers you
as a possible solution
to his problems.

9. Customer
Acquisition
2,35,800searches
happen for laundry/dry-cleaning service
in India
79% Facebook users in India
use Facebook daily
92% of working professionals
prefer buying services online

10. 2. Acquisition/Order
Convert
Prospect -> Customer
Channels
- Store Walk in
- Website
- Mobile App
- Social Channels

11. 3. Processing
You process the order
as per customer
specifications.
Professional Service
- Personalised
- On time

12. 4. Communication
At every stage of order,
the customer is
communicated about
the status of the order.
Transparent & Clear
- Right information at right time
- Right channel – one that customer prefers
- SMS, Email, Watsapp

13. 5. Delivery
The processed order is
delivered either at
customer’s home or at
the store.
Deliver Customer Delight
- Packaging
- Payment Options – Digital through Cards & Wallets

14. 6. Feedback
Feedback is important
as it helps you improve
your customer
experience.

15. 7. Retention
- The WHY.
Give your customers a reason to come
back.
- What is your trick to keep them coming
back?
- How much business comes from existing
customers?
- How to achieve the ultimate retention
stage?
The Stickiness

16. Traditional
Laundry
Smart
Laundry
Difference b/w
- Unsatisfied customers
- Mis-management
- Lower revenues
- Great customer experience
- Higher profits
- Easy scalability

17. QDC Laundry Business Management System
CRM Customer communication
Business analyticsAccounting
Order/Garment Management

18. QDC Laundry Business Management
can help you reach the treasure
island
Treasure Island

19. Thank You!
www.quickdrycleaning.com