The COVID-19 Pandemic is changing the way every industry operates. Let AQ Services help you prepare and maintain your business readiness during these tough times. We're here to help.

1. Measure, Act, Improve
AQ Services International Driving Frontline Performance

2. What we do
Safety in the store-environment
Conversion Performance Evaluations
Full-Cycle E-Commerce Evaluation
RIA
Gamified Learning Application
Store Readiness
Customer interaction in the new world

3. Safety in the Store-Environment
Store Readiness
In current times, it is more important than ever to provide a safe
environment for your employees and customers while business returns to
the 'new' normal. Ensure your employees are fully aware of health and
safety protocols and properly implement your new operating standards.
AQ's 100.000+ briefed field agents can act as your eyes and ears on the
ground to check if measures are correctly implemented so you are able to
welcome back customers with confidence. We can audit your stores,
assess if government regulations are met and/or do a full audit of your new
health & safety protocols at desired intervals.
Focus points might include: Employee & Customer Health & Safety,
Self-confidence, Hygiene & Respiratory measures, Social distancing
regulations, Sanitisation, Protective wear, Contactless payment, POS
materials & signage

4. Store Readiness
Customer Interaction in the New World
In current times, it is more important than ever to understand the changing
concerns, needs & challenges customers are facing. It is crucial to see,
hear and talk to your customers when they return to your stores. Ensure
that your employees connect to customers, assure them of the safe
environment they are entering, inform them of your new operating
standards and possible challenges such as stock shortages, and take an
interest in their personal situation and needs. While the primary focus will
be on customer empathy, make sure buying signals are picked-up on and
answered.
AQ's 100.000+ briefed field agents can act as your eyes and ears on the
ground to check if customers are welcomed back to your stores, put at
ease, their needs fulfilled and buying motives recognised and satisfied.
Focus points might include: Empathy, Visibility & Accessability of staff,
Availability of products, Customer confidence, Brand message &
reputation, Sale/promotion, Conversion.

5. 03
Is your frontline staff responding to customers' needs; timely,
politely, attentively and effectively? Are they inducing sales and
enhancing loyalty?
AQ’s 100.000+ briefed Mystery Shoppers are ready to assist
you to identify opportunities and improvement areas throughout
your different customer service portals; Customer Call Centres,
Email Services, Web Form, Online Chat Function, Mobile-app
Usage or Social Media.
Use these Insights to Drive Conversion!
Achieve cost-effective results according to your desired
scenario and scale.
Conversion Performance Evaluations

6. 03
Accessibility, speed of response and greeting
Friendliness, politeness, engagement and
professionalism
Communication skills
Consultation, needs analysis, empathy,
responsiveness
Knowledgeable, resourcefulness, brand-
message
Service mindedness
Problem solving, informative, genuine,
comprehensive
Up- and cross-selling opportunities
Sales knowledge, price, delivery details
Making the sale, closing
Client relationship building, loyalty
The overall customer experience, NPS
2. Discover
3. Fulfill
1. Connect
4. Farewell
Conversion Performance Evaluations

7. 03
Online user-friendliness and accessibility
Online search convenience
Ordering process
Payment & delivery options
Delivery experience
Product & Packaging quality
Query / complaint handling
Return policy
After-sales experience
Insights might include
Full-Cycle E-Commerce Evaluation
Let AQ's Mystery Shoppers move through the user experience of
your e-commerce platform. Through their findings, you are able to
identify performance gaps and increase your e-sales performance.

8. Designed for Android and Apple, the RIA application is the
gamified answer to optimizing frontline customer service
performance. It is designed to be a white-labelled, fully
customizable application that minimizes the time it takes to
optimize customer service while ensuring that frontline staff
can still stay on the sales floor.
More Information?
https://www.creatingwinners.com/ria.html
RIA
Gamified Learning Application
Discover RIA's Gamified Learning & Development trails to
improve soft skills, product knowledge or corporate culture.

9. Since 2001
Experience

10. Get in Touch Today
REQUEST A QUOTE
https://www.aq-services.com/
get-in-touch/
EMAIL
getintouch@aq-services.com
CONTACT NUMBER
Malaysia Office: + 60 (0)3 2072 1133
Netherlands Office: + 31 628 720 855