Powerpoint of Bamboo Crickets Services

1. Inbound Email Processing and Live Chat Solution for

8. Solution Workflow

10. Setup Process

11. Bamboo Cricket Setup (Full-Serve)

12. Bamboo Cricket (Self-Serve)

13. Our Technology

14. Agile Development Methodology A well defined development cycle. Release is implemented each month, allowing for flexibility to implement current market needs quickly.

16. Powerful Technology - Folders Predefined filters determined by a detailed reply matrix categorize inbound emails to ensure they are directed to the correct processing folder. Once the automated process is complete, a manual review can be initiated to handle any actions necessary by a member of your team.

17. Powerful Technology - Rules Powerful and fully customizable rule sets allow you to sort email by any text found in any part of a message, Perform critical actions automatically, allowing you to maximize automation and minimize the manual efforts needed to process inbound email.

18. Powerful Technology - Templates Totally customizable reply templates ensure consistent brand recognition. Increase customer satisfaction by improved response time.

19. Powerful Technology - Reports Concise management reports provide a clear snapshot of the types of inbound emails being processed. Reports can be viewed in real time or monthly in a detailed summary basis. Also available through our API.

20. Powerful Technology - Live Chat Live “Chat” links can be posted on various avenues such as, Web pages or embedded within an email.

21. Powerful Technology - Live Chat Allow clients to connect with customer support representatives via Live Chat directly from an email or company website. Improve overall online experience by providing a live customer service representative.

22. Powerful Technology - Live Chat End of chat session survey allows customers to tell you how they feel about your customer service. Your management team can review survey results and improve customer service based on your customers’ comments.

23. Powerful Technology - Reports Concise management reports provide a clear snapshot of the types of chat sessions being processed. Reports can be viewed in real time or monthly in a detailed summary basis.

24. More Specifics on Email

25. Improved opt-out processing In a recent test 30 to 40% of the unsubscribe requests were captured outside the normal ESP process. These would be left unattended if not processed by Bamboo Cricket.

26. Challenge Response Increase the number of emails being successfully delivered into an inbox by responding to challenge response requests. Improve the value of your mailing lists.

29. http://www.bamboocricket.com