This presentation will help you understand the various Support Services Mithi to deploy and maintain its Email and Collaboration Server Software at the customer's end. The Support Services entail Consultancy and Design Services, Implementation Services, Customer Training Services, Maintenance Services and Renewal Services.

1. Support Services

2. Consultancy
and Design
Implementation Customer
Training
Maintenance Renewal
Mithi’s Consultancy and Design Services in Email
Solution Design helps you achieve Higher
performance and Lower costs for your enterprise.
Choose right Platform1 Application features2
Suggestions to reduce Capex4 Connectivity Planning3
Planning phased integration5 Reduce disruptions6
Load balancing and performance
Customer Training
8 Consolidate Email setup7

3. Consultancy
and Design
Implementation Maintenance Renewal
Details about Consultancy and Design Services
Helping you choose the right
combination of technology and
platform for your email network
to enhance performance .
1
Application features2
Suggestions to reduce Capex4 Connectivity Planning3
Planning phased integration5 Reduce disruptions6
Load balancing and performance
Customer Training
8 Consolidate Email setup7
Customer
Training

4. Consultancy
and Design
Implementation Maintenance Renewal
Details about Consultancy and Design Services
Selecting the relevant Application
features to greatly enhance
efficiency.
2
Suggestions to reduce Capex4 Connectivity Planning3
Planning phased integration5 Reduce disruptions6
Load balancing and performance
Customer Training
8 Consolidate Email setup7
Choose right Platform1
Customer
Training

5. Consultancy
and Design
Implementation Maintenance Renewal
Details about Consultancy and Design Services
Suggestions to reduce Capex4
Planning the connectivity for the
central and remote sites (if any).
3
Planning phased integration5 Reduce disruptions6
Load balancing and performance
Customer Training
8 Consolidate Email setup7
Choose right Platform1 Application features2
Customer
Training

6. Consultancy
and Design
Implementation Maintenance Renewal
Details about Consultancy and Design Services
Providing recommendations regarding capital expenditure
to help you build a cost-effective Email network.
4
Planning phased integration5 Reduce disruptions6
Load balancing and performance
Customer Training
8 Consolidate Email setup7
Choose right Platform1 Application features2
Connectivity Planning3
Customer
Training

7. Consultancy
and Design
Implementation Maintenance Renewal
Details about Consultancy and Design Services
Planning phased integration in the existing
setup to achieve seamless migration.
5 Reduce disruptions6
Load balancing and performance
Customer Training
8 Consolidate Email setup7
Choose right Platform1 Application features2
Connectivity Planning3Suggestions to reduce Capex4
Customer
Training

8. Consultancy
and Design
Implementation Maintenance Renewal
Details about Consultancy and Design Services
Recommending measures to minimize disruptions
in the email network for high reliability.
6
Load balancing and performance
Customer Training
8 Consolidate Email setup7
Choose right Platform1 Application features2
Connectivity Planning3Suggestions to reduce Capex4
Planning phased integration5
Customer
Training

9. Consultancy
and Design
Implementation Maintenance Renewal
Details about Consultancy and Design Services
Load balancing and performance
Customer Training
8
Studying and suggesting ways to consolidate
the Email set-up without disruptions.
7
Choose right Platform1 Application features2
Connectivity Planning3Suggestions to reduce Capex4
Planning phased integration5 Reduce disruptions6
Customer
Training

10. Consultancy
and Design
Implementation Training Maintenance Renewal
Details about Consultancy and Design Services
Building a High performance setup using load
balancing and performance tuning.
8
Choose right Platform1 Application features2
Connectivity Planning3Suggestions to reduce Capex4
Planning phased integration5 Reduce disruptions6
Consolidate Email setup7

11. Fresh deployments
of Connect Xf
1
Consultancy
and Design
Implementation Training Maintenance Renewal
How Mithi will deploy its Email and Collaboration
Server Software in your enterprise
Migrating from third
party to Connect Xf
2
Migrating from Connect XD to
Xf Consultancy and Design
3

12. Fresh deployments
of Connect Xf
Suitable for customers
without a legacy Email
solution, and are first-
time licensed users of
Connect Xf.
Scope starts from
deployment planning,
site readiness to Go
Live, Monitoring and
Maintenance.
1
Consultancy
and Design
Implementation Maintenance Renewal
3 types of deployments for Mithi’s Email and
Collaboration Server
Migrating from third
party to Connect Xf
2
Migrating from Connect XD to
Xf Consultancy and Design
3
Customer
Training

13. Consultancy
and Design
Implementation Maintenance Renewal
3 types of deployments for Mithi’s Email and
Collaboration Server
Migrating from third
party to Connect Xf
Suitable for customers
with an existing legacy
Email solution, and are
first-time licensed
users of Mithi Connect
Xf.
Scope is discussed and
worked out as part of
the feasibility study.
2
Migrating from Connect XD to
Xf Consultancy and Design
3
Fresh deployments
of Connect Xf
1
Customer
Training

14. Consultancy
and Design
Implementation Maintenance Renewal
3 types of deployments for Mithi’s Email and
Collaboration Server
Migrating from Connect XD to
Xf Consultancy and Design
Suitable for customers already
using Connect Server XD
platform, and want to migrate
to the new platform Mithi
Connect Xf.
This requires a process of
deploying Connect Xf on
parallel hardware, translating
the data from Connect XD to Xf
formats and taking it live
3
Fresh deployments
of Connect Xf
1
Migrating from third
party to Connect Xf
2
Customer
Training

15. Consultancy
and Design
Implementation Maintenance RenewalCustomer
Training
Providing hands-on training to our Customers and
Partners about Basic and Advanced features of
Connect Xf.
3-Day Training1 Training Benefits2 How to Register3

16. Consultancy
and Design
Implementation Maintenance RenewalCustomer
Training
Providing hands-on training to our Customers and
Partners about Basic and Advanced features of
Connect Xf.
3-Day Training
The first two days
are basic training
for customers and
channel partners.
The third day is
advanced training
mostly for
partners, but the
customers too can
choose to
participate
1
Training Benefits2 How to Register3

17. Consultancy
and Design
Implementation Maintenance RenewalCustomer
Training
Providing hands-on training to our Customers and
Partners about Basic and Advanced features of
Connect Xf.
Training Benefits
Get practical know-
how on how to
install, configure,
maintain,
troubleshoot and
upgrade Mithi
Connect Xf.
Interact with senior
members of the Engg
and Support team for
queries.
Beneficial for System
Administrators,
Deployment and FM
Partners.
2
How to Register33-Day Training1

18. Consultancy
and Design
Implementation Maintenance RenewalCustomer
Training
Providing hands-on training to our Customers and
Partners about Basic and Advanced features of
Connect Xf.
How to Register
Visit
www.mithi.com/
support-
training.html to
find suitable
dates for training,
and fill up a brief
form to register.
We just need the
names and
contact numbers
of people
attending.
3
3-Day Training1 Training Benefits2

19. Consultancy
and Design
Implementation Maintenance RenewalCustomer
Training
Support options applicable to licensed users of
Connect Server.
Assurance Support1 Privilege Support2 Priority Support3Support Options

20. Consultancy
and Design
Implementation Maintenance RenewalCustomer
Training
Choice of Support options
Support Options
Choose from 3
support options:
Assurance, Privilege
and Priority.
Though the support
available for all is
same, the response
time, communication
methods and
maximum number of
incidents for each type
is different.
Assurance Support1 Privilege Support2 Priority Support3

21. Consultancy
and Design
Implementation Maintenance RenewalCustomer
Training
Choice of Support options
Assurance Support
Suitable for
installations of
Mithi Connect
Server as a email-
gateway which
receives mail from
an ISP server and
for purely hosted
environments
1
Privilege Support2 Priority Support3Support Options

22. Consultancy
and Design
Implementation Maintenance RenewalCustomer
Training
Choice of Support options
Privilege Support
Suitable for
enterprises with
their own in-house
Internet mail
server.
2
Priority Support3Support Options Assurance Support1

23. Consultancy
and Design
Implementation Maintenance RenewalCustomer
Training
Choice of Support options
Priority Support
Suitable for
enterprises with
their own in-house
Internet mail server
and for whom Email
is mission critical.
3
Support Options Assurance Support1 Privilege Support2

24. Consultancy
and Design
Implementation Maintenance RenewalCustomer
Training
During the subscription period, customers are
provided regular updates / upgrades to keep the
software up to date.
Quarterly Schedule1 Monthly Schedule2 On Demand Updates3

25. Consultancy
and Design
Implementation Maintenance RenewalCustomer
Training
Regular updates/ upgrades available in
quarterly, monthly and on-demand updates.
Quarterly Schedule
New versions or
major upgrades,
which may include
all or some of new
features,
architectural
improvements,
new/ upgraded
components,
support for new
platforms, etc.
The upgrade
process may be
involved and may
need extensive
planning and
execution.
1
Monthly Schedule2 On Demand Updates3

26. Consultancy
and Design
Implementation Maintenance RenewalCustomer
Training
Regular updates/ upgrades available in
quarterly, monthly and on-demand updates.
Monthly Schedule
Maintenance
releases, available
as upgrades and
service packs,
typically
containing defect
fixes, and
enhancements to
the features.
Applying these
upgrades is an
automated
process, involving
service restarts or
maybe a reboot
depending on the
impact.
2
On Demand Updates3Quarterly Schedule1

27. Consultancy
and Design
Implementation Maintenance RenewalCustomer
Training
Regular updates/ upgrades available in
quarterly, monthly and on-demand updates.
On Demand Updates
On Demand Updates
Hot fixes and service
packs to fix blocker
defects and high
impact security
vulnerabilities.
In most situations,
these are available as
small updates which
can be applied with
only service restarts.
3
Quarterly Schedule1 Monthly Schedule2

28. The High Performance
Email & Collaboration Server
Other presentations on Slide share
 Email
 Contacts
 Calendar
 Chat
 Spam Management
 Email to SMS
Collaboration Applications
and Other Features
 Admin Console
 Class of Service
 Mail Policies
 Access Control
 Mail Archival
 Password Policy
 Provisioning
Administrative Features

29. Mithi’s Business Email and Collaboration Software is Secure and Highly Adaptable. You
can easily manage Email, Shared Calendar, Contacts and Chat on Mobile Devices,
Desktop Email Clients and Browsers.
Over 300,000 users in over 200 enterprises across 50 cities and 15 verticals use Connect
Xf Email Server for their email and collaboration needs, deriving substantial benefits in
cost savings and performance.
Visit www.mithi.com to know how we can benefit your enterprise.
Send email at websales@mithi.com
About Mithi

30. Join Us!
Join our social network to stay connected and updated
www.slideshare.net/connect2mithi
www.youtube.com/user/connectxf
www.youtube.com/user/connect2mithi
www.mithi.com/blog
www.linkedin.com/company /mithi-
software-technologies-pvt.-ltd.
www.facebook.com/connect2mithi
www.twitter.com/connect2mithi