2. Agenda Paper Management Paper Problems Intelligent Capture Solutions Physical File Management Case Management Why Content Management needed Information Archive Q & A
3. The Paper Management
Managing volume and variety
Forms, documents, digital pictures, electronic formats
Inefficiency and expense
Slow, sequential, “one-person-at-a-time” processing
Inadequate information access
Global, 360-degree access to citizens data and business transactions needed
Compliance
Difficult to establish controls and comply with regulations
Citizens service
Need for better, faster reactions to citizens inquiries
4. Managing volume & variety Forms, documents, engineering drawings, maps; all need to be archived
Inefficiency and expense Papers search / retrieval is in- efficient & time consuming File storage takes thousands of square feet of expensive office or warehouse space.
Security and Information Protection Poor security – loss, fire, degradation No backup
4 The Paper Problem within an organization
5. Inadequate information access Inability to immediately access data anywhere in the company or outside the company Often the original file is the only copy; if someone leaves it on a desk, no one else can use it. Worse, if a disaster destroys a file, millions of dollars of crucial information can vanish.
Compliance Difficult to enforce policies and regulations
5 The Paper Problem within an organization
6. A Typical company: Makes 19 copies of a single document Spends $20 in labor to file one document Spends $120 in labor searching for each misfiled document Loses one out of every 20 documents Spend 25 hrs recreating each lost document apart from disasters & losses
6
Sources: PricewaterhouseCoopers and IAPP The Challenges of Paper within an organization
7. Invoice Number
Vendor Name
Purchase Date
Subtotal
Grand Total
Payment Terms
•10010
•Acme Products
•30 January 2008
•$ 6,014.81
•$ 6,025.88
•Net 30 Days
Capture
Classify
Extract
Validate
Store Intelligent Capture Solution
8. Identify document types based on graphic and text characteristics
Route documents to appropriate business processes or departments
Reduce costs of preparing documents for capture
Classified Documents
Tracking Forms
Criminal Forms
Medical Records
Civil
Forms
Order to
Seal
•Doc Type
•Case #
•Gender
•Race
•Date
•Court order
•8791233
•Male
•White
•12-Mar 2010
Capture
Classify
Extract
Validate
Deliver
Classify, Identify, & Organize Documents
9. Doc Set 4
Doc Set 1 Patient folder: 0045128
Doc Set 2
Doc Set 3 Patient Folder: 0045670 Addressing Complex Document Sets
Automatically organize documents into multiple levels
Single and multi-page docs plus attachments
10. Automatic extraction of machine-printed and hand-printed text
Data extracted using both zonal regions and intelligent freeform extraction rules
Reduce data entry and operations cost
•Doc Type
•Case #
•Gender
•Race
•Date
•Court order
•8791233
•Male
•White
•12-Mar 2010
Capture
Classify
Extract
Validate
Deliver
1830662112
Civil
Seal Record
Court File #
Case Type
Doc Type
Automate Data Extraction
11. Intelligent Data Extraction
SSN
Patient #
Date
555-44-3333
369-6123
04/08/08
Extracts data from all document types using zonal or freeform data extraction
Identifies regular patterns and data formats to increase accuracy
12. Auto-Learning of Documents
New, text-based classification
Service Invoice
Work Order
Total
•Well suited for documents with variations in layouts or size
–Invoices with floating footers
–Documents coming in from different channels
•No setup required—automatically determines text block and position pattern
Delivers significant classification accuracy improvements = ROI
13. Automated validation against data sources, business rules, and applications
Manual validation to inspect errors
Increased data accuracy, minimizes exceptions , increases productivity
•Doc Type
•Case #
•Gender
•Race
•Date
•Court order
•8791233
•Male
•White
•12-Mar 2010
Capture
Classify
Extract
Validate
Deliver
1830662112
Civil
Seal Record
Court File #
Case Type
Doc Type
Business Systems, Databases
Ensure Highly Accurate Information
14. Dynamically control where documents are exported
Automatic naming convention of document files based on values
Assign attribute values based on data captured
•Doc Type
•Case #
•Gender
•Race
•Date
•Court order
•8791233
•Male
•White
•12-Mar 2010
Capture
Classify
Extract
Validate
Deliver
Deliver Information
17. Checks /
Dispatching
Internal
Systems
External
Participants
Internal
Participants
Internal
Sources
External
Sources
Case
Management
Team
Collaboration
Notification
Documents
generation
Updates
Record
Citizen/
Customer
Approvals /
Assignment
Case
Management
Team
External
Systems
Case Assessment
& Assignment
Case Initiation Case Solution Case Closing
Case Management
18. Content Server
SOPs
video
presentations
proposals
specifications
project plans
illustrations
detailed designs
photos
web Information
animation
emails
research
scanned documents
forms
resumes
market requirements
product requirements
fingerprints
letters
white papers
SOWs
contracts
POs
invoices
meeting notes
NDA
data sheets
competitive analysis
Unstructured
Structured 30%
MRP
ERP
Order Mgmt.
CRM
Policy Mgmt.
Distributed/Federated Repositories
with Centralized Management
Lifecycles Workflows
XML Component Management
Version Management
Manage all content types
Content Server provides content repository
Library Services
Check-in, Check-out
Security and access control
Version management
Lifecycles & Workflow Services
Full-text Indexing & Search
Native XML Management
Relational Object Model
Globalization
Full Unicode support
Scalable, Reliable & High Performance
Clustering
Billion-objects benchmark
High volume processing
Content Server Paper in not the only challenge
19. Information Archive
19
•Ingests structured data and unstructured content in a single, unified archive, providing a holistic view of related information.
•Gain a long-term, compliant archive, meeting retention requirements and ensuring auditability, defensibility, and easy accessibility when needed. .
•Leverage cost savings in infrastructure, administration, and operations by archiving static and valuable information. Achieve even more significant cost savings to decommission legacy applications.
•Archive hundreds of billions of static records including transactions and statements with high-volume, rapid ingestion of data.