PROFESSIONAL EXPERIENCE Asst General Manager – INTELENET Global Services, (Erstwhile Serco Global Services) April ’13 – Until Now Key Facts Service Levels : 55 SLAs across Operations and Quality metrics Span : ~450 employees across India (Chennai & Mumbai) Line of Businesses Current : Global Payments Processing (7 Sub processes) Sanctions, Investigations, Repairs, Funds control, Wealth, Cash management/Billing & US Payments SKILL HIGHLIGHTS Managing E2E Payments business for one of the world’s largest Bank Project Management : Delivering project of transformation & Transition set up Budgeting: Responsible for a cluster generating revenue of £~4.5 Million + annually Client Management : Delivery multiple stakeholder business (7 payments stakeholders) Foster strong relationships with clients and develop a positive working environment build on performance & trust Identify strategic or tactical solutions for the business with an objective to reduce operational risk and deliver cost saving

1. Serco Internal
Prem K. George
Chennai, Tamil Nadu | prem_george22@yahoo.in | Ph.: +91 99404 22279
Rich 14 + years of banking experience – Transition and Manage large banking processes for UK and US.
BPO expertise in handling Operational Excellence, Risk & Compliance and Quality.
Current Role encompasses managing Operational deliverables for the client, contributing to their product/
process design, identify cost reduction avenues and contributing to the employer on reducing operating costs,
identifying revenue opportunities through new business, driving tactical actions and establishing mutually
beneficial partnerships with external & internal stakeholders.
Operations Management Service Delivery Transition Management
Strategic planning and Execution Tactical Problem Solving New Business - Organic
Operational Improvement (COPC,
LEAN)
Revenue Growth Multi-Site management
PROFESSIONAL EXPERIENCE
Asst General Manager – INTELENET Global Services, (Erstwhile Serco Global Services) April ’13 – Until Now
Key Facts
Service Levels : 55 SLAs across Operations and Quality metrics
Span : ~450 employees across India (Chennai & Mumbai)
Line of Businesses
Current : Global Payments Processing
(7 Sub processes) Sanctions, Investigations, Repairs, Funds control, Wealth, Cash
management/Billing & US Payments
SKILL HIGHLIGHTS

Managing E2E Payments business for one of the world’s largest Bank
 Project Management : Delivering project of transformation & Transition set up
Budgeting: Responsible for a cluster generating revenue of £~4.5 Million + annually
Client Management : Delivery multiple stakeholder business (7 payments stakeholders)
 Foster strong relationships with clients and develop a positive working environment build on
performance & trust
Identify strategic or tactical solutions for the business with an objective to reduce operational risk and
deliver cost saving
Projects – Delivered
 LEAN
 Sanctions – 2013 & 2015 Saving delivered – £ 144K (12 FTE) & £ 84K (7 FTE) annually
 Investigation – 2015 Saving delivered - £ 96K(8 FTE) annually
 UK Repairs – 2015 Saving delivered - £ 36K (3 FTE) annually
 Wealth payments – 2015 Saving delivered - £ 158K ( 11FTE) annually

2. Serco Internal
 Automation – Tactical & Strategic
 Sanctions – 2015 Quality Commentary tool (tactical) improved quality and increased productivity
 Sanctions – 2016 Screening platform change (Strategic) - Collaborative with Business
(ongoing). Benefit – reduced risk and expected cost saving about 25%
 Investigations – 2015 training Simulator (tactical) – Reduced training timelines, increased output
for both quality & productivity, reduces the need for a human SME
 Investigation – 2016 Robotics- Tactical(automate manual inputs)expected FTE cost saving of
30%
 Wealth payments – 2014 to 2015 – Strategic - Automation to increase straight through
processing. Saving delivered £ 230K (16 FTE) - Collaborative with Business
 Single Screen - 2014 A tactical solution implemented across most of the processes to reduce
application login and processing time
 In-house Tools - Initiated a program of multiple improvement projects & introduced several macro
tools to deliver at optimum performance levels and improve the overall customer journey
 BCM
 Funds Control – 2013 to 2014 Project to reduce single city concentrated risk by moving to a dual
city operations
 Sanctions – 2013 to 2014 Project to decentralize ring fenced processes from Banks shared
service operations
 Repairs UK – 2016 Initiated a project to cross train staff across electronic & manual payment
processes between 2 service provides with the objective to have skilled resources available to
manage volume spikes
BANKING DOMAIN EXPERIENCE
 Global Payment Processing -
 Payment processing covering Sanctions, Repairs , Funds Control & Investigations for clients across
Corporate, Retail & Wealth
Corporate Banking Operations UK –
 Asset & Sales Finance
 KYC & Account opening
 Account maintenance & client servicing
 Lending operations
 Client management Services – Customer onboarding & DotNet Migration
 Mandate Change
 Cash management operations
Wealth Banking Operations-UK –
 E2E Payment processing
 A/C maintenance & mgmt.
US Banking –
 Cards Operations - US – Customer Service for Credit Cards
 Sanctions, Payment Repairs & Investigations

3. Serco Internal
Other Responsibilities – Risk & Control Governance
Responsible for management of the following Risk and Control requirement of the Bank& Serco thereby creating
the first level of defense to Ops &ancillary functions . Key deliverables around fulfillment of below with adequate
audit support, Reporting and Governance for audit closures
Contractual Requirements
Central Risk
Committee Forums
Client Governance
Building Access
Management(BAM)
Regulatory Adherence
Bank & Serco
Attestations
Whistle Blower BIA - Bank Internal Audit
Control Assurance Audit Business Continuity
Risk mitigation-
Payments
Logical Access Management
(LAM)
Career Trajectory
Asst General Mgr –
Operations
Intelenet Global Service May’13 – till date Barclays Corporate – Global
Payments
Operations Mgr-
Operations
Serco Global Services Aug’10 – Apr’13 Barclays Corporate
Team Mgr -
Operations
Intelenet Global Service Jan’07 – July’10 Barclays Bank
Team Leader -
Operations
Intelenet Global Service May’04 – Dec’06 AT&T Customer Service &
Barclays Bank
Sr Associate -
Operations
E-serve International. Sept’03 – May’04 UK Retail banking customers
services
Associate Processer
- Operations
GE - Capital Sept’01 – July’03 US Credit card Customer
Services
Education & Trainings undergone
Course
Name of Institute University
Bachelor of Commerce Loyola, Chennai University of Madras
COPC Serco NA
Lean - basics Serco NA
CBI Assessor Training Serco NA
AOM
(Active Operations
Management)
AOMi NA

4. Serco Internal
AGM – 2013, 2014
Serco Excellence Award in
Operations
Operations Manager - 2011
CEO Annual award Best Manager
Operations Manager – 2010
I-sparkle Award
Operations Manager – 2011,
2012
Serco Excellence Award in
Operations
CARE - 2011
CEO award for Employee Care
Team Manager – 2007,2008
Cherish Award – Team Manager
Operations Manager – 2012
Serco pulse annual award
Team Award – 2010
Cherish Award – Best Team Award
Team Manager -2006
CEO award for Consistent Performer
in Operations
PERSONAL DOSSIER
Date of Birth: 22nd
Feb 1979
Languages Known: English,Tamil,Hindi and Malayalam.
Address: India- Chennai – 106 (Flat L, 50/88 – Sams Court, Panchaliamman Koil St, Arumbakkum)
Nationality Indian
Active Business VISA US – Valid until 2024
UK – Valid until 2018
Awards