1. Priyanka Pillai
Award-winning customer support professional who has advanced quickly in all positions. Motivated to perform at
peak levels and meet company goals.
ProfessionalSummary:
 Having over 3.9 Year of experience in IT Industry.
 Working as Technical Consultant (Tech Lead) for Microsoft. .
 Hands on experience on Microsoft technologies like IIS web server,ASP.Net,MVC.
 Troubleshooted for many Technical software development issues for Microsoft Products.
 Managed call flow and responded to technical support needs of customers.
 Identified and solved technical issues with a variety of diagnostic tools.
 Resolved customer issues in a clear, courteous and straightforward manner.
 Demonstrated professionalism and courtesy with customers at all
Technical Skills:
 IIS Administration (IIS 6 to IIS 8.5)
 Asp.net
 MVC
Career Contour:
Responsibilities and Accomplishments:
 Working as Developer support for Microsoft.
 Managing Team and providing Technical assistance in escalated cases.
B10 1,3:3 Sarvodya Apartment Sector 5, CBD Belapur, Navi Mumbai, Maharashtra 400614 |
Mob: 9930697803 | priyanka.pillai60@gmail.com
Technical Lead
Wipro Ltd. - Navi Mumbai 11/2014 to Current

2. 2
 Implemented process management system using ASP.net.
 Integrated live, virtual and constructive programs into a cohesive product.
 Designed Asp.net-based multi-threaded admin web applications.
 Wrote maintainable and extensible code in a team environment.
 Implemented designs, including experimentation and multiple iterations.
 Modified existing software to correct errors,upgrade interfaces and improve performance.
 Worked on multiple Projects like Massage2book.com, Ra-morningstar.com, Eduardo Baxter etc.
Industrial Training Project: Online Certification Examination
Took 45 days Training from Hindustan Corporation Limited (HCL Info system)
Achievements:
 Won best employee award from both the organisation.
 Got promoted as Technical Lead within 1 year in the current organisation.
 In throughout my 4 years of graduation I had been working as a class representative of computer science
branch.
 Won the Best Employee Award in the organization.
 I have won many prizes & certificates in college events participation.
 Event organizer in college annual day functions.
 Completed B.E in Honours Division.
 But I believe my actual achievement is still to come because I always look to achieve more success
tomorrow & I also strive to improve myself all the time.
EducationalQualification:
 Bachelor of Engineering in Computer Science from MAHAKAL INSTITUTE OF TECHNOLOGY &
MANAGEMENT batch 2008-2012 with First Division (79%).
 Higher Secondary from MP board with First Division (74.%).
 High School from MP board with First Division (76.4%).
Personal Profile:
Father’s Name : Muralidharan Pillai
Mother’s Name : Sushma Pillai
Language Known : English, Hindi and Malayalam
Declaration:
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility
for the correctness of the above mentioned particulars.
Date: (Priyanka Pillai)
Place: Mumbai
Software Developer
Cubek Technology- Indore 12/2012 to 11/2014