MIlw. based director of IT Operations

1. JOB TITLE: Director of IT Operations EFFECTIVE DATE: 03/12/11
DEPARTMENT: IT
LOCATION: Milwaukee
FLSA STATUS: Exempt
REPORTS TO: Chief Information Officer
SUMMARY:
At _____, we focus on achieving great outcomes – with the commitment and care you want every step of the way.
We are committed to helping our associates thrive, professionally and personally. Our continued success has given
us the opportunity to enhance our technology infrastructure.
We are seeking an experienced IT leader to report directly to the CIO and to join our Senior IT Leadership team to
provide strategic direction to ensure the stability of our firms IT infrastructure including database & application
administration, security, change management, client platform, and telecommunications.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Responsible for the activities of IT Operations including data administration, security, change management,
telecommunications and client platform teams. This involves leading change management and risk management
efforts, identifying appropriate resources needed and developing schedules to ensure timely completion of
projects.
2. Provides thought leadership in IT strategy, operations, cost-optimization, innovation and efficiency
improvement.
3. Provide detailed guidance to multi-functional teams through project planning and other large collaboration
efforts. Fosters an environment of open communication and problem solving.
4. Develops long term vision of technologies and solutions. Collaborates with IT leadership in the planning and
implementation of technology roadmaps. Assists the team in researching solutions, solicits input from outside
industry experts and recommends solutions to meet business requirements.
5. Provide detailed guidance to multi-functional teams through project planning and other large collaboration
efforts. Fosters an environment of open communication and problem solving.
6. Responsible for decisions and final recommendations, often affecting more than one business unit, or the entire
organization.
7. Ability to provide direction for a highly technical team that supports complex environment which includes:
a.) Windows and AS/400 OS experience
b.) Telecommunications – PBX administration, Nortel, VOIP
c.) CA/Autosys and/or Help Systems Robot Scheduler
d.) Batch printing and document nightly archival.
e.) Desktop technology platforms
f.) Familiar with ITIL v3+ standards and practices
g.) Database Administration - SQL
8. Negotiate with key stakeholders involving prioritization of projects and resources.

2. QUALIFICATIONS DESIRED:
1. Bachelors’ degree in Computer Science, MIS, or a Bachelors degree in Business Administration required.
Masters degree preferred. A minimum of five to seven years of experience in a technical role as well as a
minimum of ten years in a leadership role.
2. Advanced skills in finance, leadership, communication, influence and conflict resolution.
3. Solid understanding of industry best practices and standards including ITIL.
4. Proficiency required in developing ROI/Business Value models and managing the ongoing assessment of
project delivery quality.
5. Ability to work effectively and collaboratively in a team environment and with employees at all levels/areas of
the firm.