1. Rua do Humaitá, 63/202
Rio de Janeiro – RJ – CEP 22261-000
+55 21 98668-8251
marciapenn@gmail.com
www.linkedin.com/in/marcia-regina-de-oliveira-TI
MARCIA REGINA OLIVEIRA
CAREER OBJECTIVE
Business Analysis/ Systems Analysis and Development / IT Project Management / Scrum Master
SKILLS & COMPETENCES
Information Technology (IT) Consultant, Marcia has 30 years’ experience working with Design, Analysis, Development and
ProjectManagement, utilizing industry’s bestpractices and standard methodologies,such as PMI,ITIL,CMMI, Agile and ISO.
She has solid experiencein Systems Requirements gathering and analysis,Databasemodelingand design, extensivepractice
in Systems Integration. Recognized for proposing innovativeand time-savingsolutions,whileservingin customer-facingroles.
Strong performance designing and developing applications in a variety of industries, for both governmental and private
sectors,delivering high complexity software with improved technical quality. Ability as a speaker,having extensive practice
in conducting training for both end users and co-workers. International experience, participating in multicultural teams,
involvingresourcesfrom several countries likeBrazil,Canada,USAand India.FluentEnglish and good knowledge of Spanish.
Leadership,coordination and team motivation skills; committed and dedicated. Willingness to travel and opened to move.
EXPERIENCE
TECHNICAL CONSULTANT - HEWLETT PACKARD SERVIÇOS LTDA. NOV-2005 A JUL-2016
Main Projects:
Innovations (Jul 2015 - Jul 2016):Health CareProjectaiming to replacethe existingproducts,by combiningand restructuring
them technologically (migrating fromStructured Programming/ Waterfall to ObjectOrientation / AgileScrum).Marcia acted
as a Scrum Master in Brazilian teams, cultivating and managing competencies for disseminating the Agile culture; and also
as a team member in US teams.
Metavance (Nov 2005-Mar 2009 / Dec 2012-Dec 2015): Health Care system,where she initially worked as a BusinessAnalyst
and later on, as an Information Specialist and Technical Consultant, responsible for Technical Leadership and Mentoring of
local and International resources, also working with Crisis and Incident Management. She has actively participated in
designing and implementing Functional Requirements, being especially recognized in two occasions:
• When, by proposing change on the approach for a systemimprovement, it was possibleto achieve a saving of 80% of the
planned hours;
• When detecting a conceptual issue in the proposed methodology for expanding an existing feature, that would lead to a
projectfailureand would put the existingfunctionality in Production atrisk;Marcia could actleadingthetechnical meetings
that have designed the necessary changes. In this particular project there was an increase of working hours, but it was
possible to avoid major production incidents.
• Marcia also had the opportunity to actively participate in the company’s CMMI level 5 certification twice, producing
evidences and being interviewed by the Certificatory Team.
7-11 (Mar 2009 - Jul 2012): Production Support for 7-11 Mainframe Enterprise systems (Retail and Corporate).
After 1-month trainingin the US in 17 systems, she became responsiblefor the disseminatingthe technical knowledge and
co-coordinating the 7-11 Brazilian team.
After 6 months, Marcia had the opportunity of being promoted to SME (Subject Matter Expert) for the Billback system,
recognized for its high complexity and lack of specialistor documentation.
- In February 2010,a serious Production incidentin theBillback systemled to a data loss thatcompromised the suppliers’
payment in the order of more than $ 6 million. Marciawas convened to US to take the Technical Leadership of the team who

2. worked in the problem resolution.They could recover and reprocess the lostdata, enabling the additional payments for all
6 million to the affected suppliers,and we also managed restoring the database integrity. Efforts were made to prevent the
same problem of happening again in the future.
INFORMATION TECHNOLOGY CONSULTANT- COMPUTER SYSTEMS ENGINEERING LTD. APR-2000 NOV-2005
Hired as an IT Consultant, based on a perceived demand for "tailored systems", Marcia was ableto help the company in its
expansion, being the new area responsible for a revenue growth of 100%, with the consequent expansion of facilities and
staff.
In this period, she worked in the following functional areas:
• Technical Proposal (Requirements Gathering, Scope and Schedule)
• Design, Functional Specification and Project Management
• Database Modelling, Implementation and Maintenance
• System Documentation and Manuals – End Users Training
Main projects:
• Costing and Project Tracking Smart Graphics - Xerox
• Production and Shipment Planning - Kanban - Xerox
• Price Formation - Flextronics and Xerox - Electronic Industry
• Works Register - FEB - Publisher
• Production indicators - Abbott - Ind. Pharmaceutical
• Shopping Tip with automatic Emission Shopping Order - Commercial Automation System
• Integration with MicroSiga system - Journal of the courts - Publisher and Bookstore
RFFSA - FEDERAL RAILWAY NETWORK SA 1987-1999
Technical Leader - Level 3 – Planning Superintendence 1992- 1999
Invited to take up a post of technical leadership,based on a demand from the CorporateBusiness Budgetingarea for a more
efficient, agileand intelligentsystem;which could help the higher management in their annual budgets management, often
distorted due to the huge inflation rates of this period of time.
Marcia could assistdesigningand implementing the necessary changes to the Planningand Execution Budgetary system, in
a manner thatthe spent amount remained in Historical numbers and theforeseen amount could beautomatically readjusted
monthly, based on the inflation indexes, enabling a more fair and realistic budget management.
She was responsible for the implementation, documentation and training of the new system throughout the country.
Systems Analyst – Information Superintendence 1987- 1992
Responsible for developing improvements and maintaining multiple systems.
Main projects:
• Accounts Payable, Fixed Assets, Rail Costs, Statistics
• Marginal Costs of Rail Transport
• Budgetary Planning and Execution
EDUCATION
COMPUTER PROGRAMMING (EXTENSION) 1985-1986 CCE - PUC - RJ
CARTOGRAPHIC ENGINEERING (GRADUATE) 1981 -1986 UERJ
FORMATIONS &
2012 - Certified Scrum Master (CSM) - Scrum Alliance®
2000 - Training WebMaster Infnet (Instit Internet Training.)
CERTIFICATES
2012 – Certified Scrum Master (CSM) SCRUM ALLIANCE®
2000 – Web Master INFNET