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Presented by:

                                 Project Management for Results March 31 - April 3, 2009
                                                                          Las Vegas, NV




Project Management
for Results
Learn How to Finish Your Project on Time, on Budget and within Scope




You Will Learn How To:
• Describe the Difference Between Operations,            • Identify Key Project Stakeholders and Create the
  Projects and Programs                                    Project Team
• Understand the Project Life Cycle                      • Describe the Organizational Influences that May
                                                           Affect Your Project
• Implement Strategies to Remain within
  Project Scope                                          • Understand and Use EVM Tools and Techniques
• Master the Process of Closing and Executing Projects


                                                            Receive 35 PDUs and 30 CPE Credits
In Association with:


                                                                         www.PerformanceWeb.org       1
                                                                               www.PerformanceWeb.org
1
Project Management for Results




Who                                          Day 1: March 31, 2009
Should Attend:
                                             8:30
                                             Registration and Continental Breakfast
• Project Mangers
                                             9:00
• PMP®s
                                             Introduction to Project Management: The Latest Methodologies in
                                             Project Management According to the PMBOK®
• Project Support Staff
                                             • Describe the differences between operations, projects and programs
• Acquisition and Procurement
                                             • Define roles, review the necessary skills of project managers and identify possible
  Officials
                                               competency gaps
• IT Managers
                                             10:00
• Program Managers
                                             Review the Terminology: Understand Key Concepts and Terms for
• CAPMs                                      Enhanced Project Performance
                                             • Review key project management terminology as it relates to the PMBOK® and project
                                               management methodology


What
                                             • Distinguish between the various roles and responsibilities of project stakeholders

                                             11:00

You Will Learn:                              Develop Project Management Skills for Success
                                             • Utilize various methods to enhance project team building
                                             • Understand the key organizational influences that affect a project
1. New Project Management
   Measurement Techniques                    12:00
                                             Lunch Break
2. Develop Effective Techniques for
   Effective Project Planning                1:00

                                             Project Initiation Phase
3. Use Hands-On Activities and
   Exercises to Successfully Bring a         • Learn key stakeholder techniques for the first customer/sponsor meeting
   Project from Initiation to Execution      • Identify and describe project requirements in clear and understandable terms
4. Utilize Best-Practice Strategies for
   Breaking Project Work Down into
   Meaningful Tasks
                                             Keep Your Projects on Target to Achieve
5. Acquire the Necessary Units to sit
   for the PMP® Examination
                                             Cost, Schedule and Performance Goals
6. Techniques for Solving Project
   Problems

7. The Latest Methodologies in
   Project Management

                                                                                                                                    2
                                                                                                         www.PerformanceWeb.org
2
Project Management for Results




                                       Day 1, Continued: March 31, 2009

    “The training offered              2:00

                                       Project Organization Phase
          good practical               • Align project team requirements with current organizational structure and government standards

      guidance that can                • Define roles and develop necessary skills to effectively deliver planned objectives


    readily be applied.”               3:00

                                       Creating the Project Charter
               Barbara Fleming,
                                       • Review criteria to determine what is needed in the project charter documents
            Dept. of the Treasury
                                       • Develop best-in-class techniques for executing a project charter with full sponsor approval

                                       4:00

                                       Key Techniques to Defining a Project
                                       • Understand and identify the components of a project description document
                                       • Create and describe the purpose of a project priority matrixl

                                       5:00
                                       Day One Adjourns




                                       Master Project Planning and Recover Failing Projects
                                       Using this Step by Step Proven Methodology




                                                                                                                                      3
                                                                                                    www.PerformanceWeb.org
3
Project Management for Results




Day 2: April 1, 2009
8:30                                                                  2:00
Registration and Continental Breakfast
                                                                      Construct the Network Diagram
                                                                      • Monitor project timing and resources and manage the links
9:00
                                                                        between them
Plan the Project Infrastructure                                       • Minimize and establish realistic project duration while maintaining
                                                                        overall cost and design requirements
• Find out and determine the purpose of defining the
  project infrastructure
                                                                      3:00
• Determine quality standards based on project goals and
  contract requirements                                               Define Project Estimates
                                                                      • Discover the difference between a contingency reserve and a
10:00
                                                                        management reserve
Break Down Project Activities Using a Work                            • Develop techniques to use for your work breakdown structure to
Breakdown Structure                                                     provide a more accurate project estimate
• Describe the purpose of a Work Breakdown Structure (WBS)
                                                                      4:00
• Understand and use two techniques for creating a WBS
                                                                      Analyze the Network Diagram
                                                                      • Obtain information to resolve project and program problems
11:00
                                                                        and make decisions
Use the Work Breakdown Structure for Effective
                                                                      • Minimize project duration while maintaining overall
Estimating
                                                                        cost requirementste
• Understand the difference between cost estimating and
  cost budgeting                                                      5:00
• Develop an expected value process to create a defensible            Day Two Adjourns
  contingency reserve

12:00
Lunch Break
                                                                      Manage Project Risk and Recover
1:00
                                                                      Failing Projects Using this
Develop a Preliminary Schedule
                                                                      Step by Step Methodology
• Create a network diagram and identify the critical path
• Identify early and late schedules and produce a preliminary Gantt
  Chart using this information




                                                                                                                                         4
                                                                                                         www.PerformanceWeb.org
4
Project Management for Results




Day 3: April 2, 2009
8:30                                                                    2:00
Registration and Continental Breakfast
                                                                        Identify Risks
                                                                        • Gain valuable techniques for identifying and evaluating project risk
9:00
                                                                        • Determine specific risks by project and by work package or activity
Manage Project Progress: Integrating the
Gantt Chart                                                             3:00
• Graphically document, manage and monitor project progress to
                                                                        Utilize Risk Analysis Techniques
  effectively minimize setbacks
                                                                        • Identify strategies for determining how risk management will be
• Maintain project scope and take remedial action to get projects
                                                                          executed, who will be involved and the precise techniques to use
  back on course
                                                                        • Learn how to subjectively analyze the probability and impact of
                                                                          each possible risk
10:00

Utilize and Load Organizational Resources                               4:00
• Maintain and assign people, facility and equipment resources
                                                                        Make a Risk Management Plan
  accordingly
                                                                        • Practice creating a risk management plan to ensure successful
• Learn to actively adjust loads and variable expenses and
                                                                          project execution
  understand the difference between generic and specific level
                                                                        • Develop techniques for analyzing, controlling, and mitigating risks
  resources
                                                                          using this effective tool
11:00
                                                                        5:00
Create the Project Budget
                                                                        Day Three Adjourns
• Identify your costs and develop your own project budgeting
  process
• Create a baseline used to determine whether the project is on track
  and help chart project progress

12:00
Lunch Break


1:00

Optimize the Project Plan
• Develop key strategies for creating and optimizing the project plan
• Learn to manage project status and anticipate problems that could
  hurt project progress




                                                                                                                                            5
                                                                                                           www.PerformanceWeb.org
5
Project Management for Results




Day 4: April 3, 2009
                                                                         2:00
8:30
Registration and Continental Breakfast
                                                                         Adjust the Scope for Schedule Changes
                                                                         • Learn how schedule changes can uncontrollably alter the
9:00
                                                                           project scope
Assemble the Project Team                                                • Discover best practices to keep your project within scope and
                                                                           on time
• Assess project human capital needs and negotiate staff
  assignments with senior leadership
                                                                         3:00
• Develop strategies to lead exercise that promote overall
  team success                                                           Execute the Project Closeout Phase
                                                                         • Name the three steps to closing out a project and the several
10:00
                                                                           choices for project closeout activities
Understand the Project Manager’s Role in                                 • Understand the importance of conducting a project closeout review
Team Development
                                                                         4:00
• Gain critical information on how to overcome the many challenges
  to being an effective project leader                                   Document Lessons Learned
• Strengthen your leadership skills by assessing, developing and
                                                                         • Utilize key techniques for documenting project successes
  advancing management capabilities
                                                                           and improvements
                                                                         • Implement a best practice documenting system to ensure data and
11:00
                                                                           metrics for further projects
Report Project Status
                                                                         5:00
• Learn different methods for recording and reporting project status
                                                                         Day Four Adjourns
• Discuss various techniques for ensuring that all data is accurate to
  give real project status reports

12:00
                                                                         Create an Effective Work
Lunch Break

                                                                         Breakdown Structure
1:00

Establish Change Management Control Procedures
• Utilize project leadership skills to initiate a change management
  process within your project
• Enhance project team success through effective change initiatives




                                                                                                                                           6
                                                                                                           www.PerformanceWeb.org
6
Project Management for Results




Upcoming                                           Project Management On-Site Training

Events                                             One of the more popular vehicles for accessing the Institute’s Project Management
                                                   education programs has been on-site delivery of training. On-site training allows you
                                                   to select course content that directly relates to your team’s needs. More importantly, the
                                                   Institute’s on-site training courses draw from examples from your organization or agency
                                                   and typically use a “case study” project that can be used as an actual work product for
PMP® Exam Prep Course                              your team later on. Institute training managers stand ready to help define your needs and
                                                   craft a customized in-house training program for you and your team.
May 27 - 29, 2009 | Washington, DC

                                                   In-House Training Topics Include:
Navigate the Process Groups and
                                                      Project Management for Results
Knowledge Areas of the Latest
                                                      Earned Value Management
PMBOK® Guide
                                                      IT Project Management
Learn Tips and Techniques for Passing                 Managing Project Risk
the Exam the First Time                               Project Management for Procurement
                                                      PMP® Exam Prep

Project Management                                 For more information about in-house training options, please contact Mark Bryan at 703-
Office Summit                                       894-0481 x 225 or email him at Bryan@PerformanceWeb.org.


                          |
June 10 – June 12, 2009       Washington, DC


Link PMO Performance to Your Organization’s
Strategic Goals
                                                   Understand the Project Manager’s Role in
Make the Most out of PMO Measures
and Metrics
                                                   Team Development




                                                                                                                                            7
                                                                                                            www.PerformanceWeb.org
 7
Project Management for Results




    Logistics & Registration                                                                                                                  REGISTRATION
                                                                                                                                              1. ONLINE at www.PerformanceWeb.org
    VENUE & HOTEL
                                                                                                                                              2. VIA FAX to 703-894-0482
    Project Management for Results will be held at the Rio Hotel & Casino, where a limited
                                                                                                                                              3. VIA PHONE to 703-894-0481
    number of rooms have been reserved at the discounted rate of $124 until March 10,
    2009. Please contact the hotel at the number provided below to make reservations and                                                      4. VIA MAIL to 1515 N. Courthouse Road, Sixth Floor
    be sure to use the group code “The Performance Institute” to receive The Performance
                                                                                                                                                 Arlington, VA 22201
    Institute’s discounted conference rate.
                                                                                                                                              ❍ Yes! Register me for Project Management for Results
    Rio Hotel & Casino
                                                                                                                                              ❍ Please call me. I am interested in a special Group Discount
    3700 W. Flamingo Road
    Las Vegas, NV 89103                                                                                                                         for my team
    1-888-746-6955
    www.riolasvegas.com                                                                                                                       Delegate Information

    TUITION & GROUP DISCOUNTS
                                                                                                                                              Name                                                             Title
    The tuition rate for attending is:

     Offering                                                                       Public                 Private
                                                                                    $2499                  $2799
     Project Management for Results Training                                                                                                  Office                                                            Organization
    The Performance Institute offers reduced tuition to groups of three or more. For more
    information please contact David Yerks at 858-866-9381 or Yerks@ManagementWeb.org.
                                                                                                                                              Address

    CPE CREDIT
                 Delivery Method: Group-live                                                                                                  City                                             State                           Zip
                 Program Level: Beginner
                 Prerequisites: None
                 Advanced Preparation: None                                                                                                   Telephone                                        Fax
    CPE Credits: 30
    The Performance Institute is registered with the National Association of State Boards of Accountancy
    (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors.
    State boards of accountancy have final authority on the acceptance of individual courses for CPE credit.                                   Email
    Complaints regarding sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth
    Avenue North, Nashville, TN 37219-2417. Website: www.nasba.org

                                                                                                                                              Payment Information
    PDUS                                                                                                                                             Training Form/Purchase Order
                                                                                                                                                     Check (accepted by mail only)
                                        PMI Registered Education Provider
                                                                                                                                                     Credit Card
                                        PDUs: 35
®                                  The Performance Institute has been reviewed and approved as a provider of
    project management training by the Project Management Institute. As a PMI Registered Education Provider
    (R.E.P), The Performance Institute has agreed to abide by PMI established quality assurance criteria. “PMI”
                                                                                                                                              Credit Card Number                                               Expiration Date
    and the PMI logo are service and trademarks registered in the United States and other nations; “PMP” is a
    certification mark registered in the United States and other nations; “PMBOK” and “CAPM” are trademarks
    registered in the United States and other nations by the Project Management Institute, Inc., which is not
    affiliated with The Performance Institute.
                                                                                                                                              Name on Card                                                     3 Digit Card verification #

    Cancellation Policy                                               Quality Assurance
    For live events: The Performance Institute will provide a         The Performance Institute strives to provide you with the
    full refund less $399 administration fee for cancellations        most productive and effective educational experience                    Billing Zip Code
    four weeks before the event. If cancellation occurs within        possible. If after completing the course you feel there is
    two weeks prior to conference start date, no refund will be       some way we can improve, please write your comments
    issued. Registrants who fail to attend and do not cancel          on the evaluation form provided upon your arrival. Should
                                                                                                                                              Please make checks payable to: The Performance Institute
    prior to the event will be charged the entire registration fee.   you feel dissatisfied with your learning experience and wish
                                                                      to request a credit or refund, please submit it in writing no                                                                                                Priority Code: T343-WEB
    For webinars: The Performance Institute will provide a full       later than 10 business days after the end of the training to:
    refund less $50 administrative fee for cancellations four
    weeks before the event. If cancellation occurs within two         The Performance Institute: Quality Assurance
    weeks prior to conference start date, no refund will be issued.   1515 N. Courthouse Road, Suite 600
    Registrants who fail to attend and do not cancel prior to the     Arlington, VA 22201
    meeting will be charged the entire registration fee.
                                                                                                                                        Discounts
                                                                      Note: As speakers are confirmed six months before the
                                                                                                                                        • All ‘Early Bird’ Discounts must require payment at time of registration and before the cut-off date in order to receive any
    All the cancellation requests need to be made online Your         event, some speaker changes or topic changes may occur
                                                                                                                                          discount.
    confirmation email contains links to modify or cancel              in the program. The Performance Institute is not responsible
                                                                                                                                        • Any discounts offered whether by The Performance Institute (including team discounts) must also require payment at the
    registrations. Please note that the cancellation is not final      for speaker changes, but will work to ensure a comparable
                                                                                                                                          time of registration.
    until you receive a written confirmation.                          speaker is located to participate in the program.
                                                                                                                                        • All discount offers cannot be combined with any other offer.
    Payment must be secured prior to the conference. If payment       If for any reason The Performance Institute decides to cancel     • Discounts cannot be applied retroactively
    is not received by the conference start date, a method of         this conference, The Performance Institute accepts no respon-
                                                                                                                                                                                                                                                                        8
    payment must be presented at the time of registration in order    sibility for covering airfare, hotel or other costs incurred by
                                                                                                                                                                                                         www.PerformanceWeb.org
    to guarantee your participation at the event.                     registrants, including delegates, sponsors and guests.
     8

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T343

  • 1. Presented by: Project Management for Results March 31 - April 3, 2009 Las Vegas, NV Project Management for Results Learn How to Finish Your Project on Time, on Budget and within Scope You Will Learn How To: • Describe the Difference Between Operations, • Identify Key Project Stakeholders and Create the Projects and Programs Project Team • Understand the Project Life Cycle • Describe the Organizational Influences that May Affect Your Project • Implement Strategies to Remain within Project Scope • Understand and Use EVM Tools and Techniques • Master the Process of Closing and Executing Projects Receive 35 PDUs and 30 CPE Credits In Association with: www.PerformanceWeb.org 1 www.PerformanceWeb.org 1
  • 2. Project Management for Results Who Day 1: March 31, 2009 Should Attend: 8:30 Registration and Continental Breakfast • Project Mangers 9:00 • PMP®s Introduction to Project Management: The Latest Methodologies in Project Management According to the PMBOK® • Project Support Staff • Describe the differences between operations, projects and programs • Acquisition and Procurement • Define roles, review the necessary skills of project managers and identify possible Officials competency gaps • IT Managers 10:00 • Program Managers Review the Terminology: Understand Key Concepts and Terms for • CAPMs Enhanced Project Performance • Review key project management terminology as it relates to the PMBOK® and project management methodology What • Distinguish between the various roles and responsibilities of project stakeholders 11:00 You Will Learn: Develop Project Management Skills for Success • Utilize various methods to enhance project team building • Understand the key organizational influences that affect a project 1. New Project Management Measurement Techniques 12:00 Lunch Break 2. Develop Effective Techniques for Effective Project Planning 1:00 Project Initiation Phase 3. Use Hands-On Activities and Exercises to Successfully Bring a • Learn key stakeholder techniques for the first customer/sponsor meeting Project from Initiation to Execution • Identify and describe project requirements in clear and understandable terms 4. Utilize Best-Practice Strategies for Breaking Project Work Down into Meaningful Tasks Keep Your Projects on Target to Achieve 5. Acquire the Necessary Units to sit for the PMP® Examination Cost, Schedule and Performance Goals 6. Techniques for Solving Project Problems 7. The Latest Methodologies in Project Management 2 www.PerformanceWeb.org 2
  • 3. Project Management for Results Day 1, Continued: March 31, 2009 “The training offered 2:00 Project Organization Phase good practical • Align project team requirements with current organizational structure and government standards guidance that can • Define roles and develop necessary skills to effectively deliver planned objectives readily be applied.” 3:00 Creating the Project Charter Barbara Fleming, • Review criteria to determine what is needed in the project charter documents Dept. of the Treasury • Develop best-in-class techniques for executing a project charter with full sponsor approval 4:00 Key Techniques to Defining a Project • Understand and identify the components of a project description document • Create and describe the purpose of a project priority matrixl 5:00 Day One Adjourns Master Project Planning and Recover Failing Projects Using this Step by Step Proven Methodology 3 www.PerformanceWeb.org 3
  • 4. Project Management for Results Day 2: April 1, 2009 8:30 2:00 Registration and Continental Breakfast Construct the Network Diagram • Monitor project timing and resources and manage the links 9:00 between them Plan the Project Infrastructure • Minimize and establish realistic project duration while maintaining overall cost and design requirements • Find out and determine the purpose of defining the project infrastructure 3:00 • Determine quality standards based on project goals and contract requirements Define Project Estimates • Discover the difference between a contingency reserve and a 10:00 management reserve Break Down Project Activities Using a Work • Develop techniques to use for your work breakdown structure to Breakdown Structure provide a more accurate project estimate • Describe the purpose of a Work Breakdown Structure (WBS) 4:00 • Understand and use two techniques for creating a WBS Analyze the Network Diagram • Obtain information to resolve project and program problems 11:00 and make decisions Use the Work Breakdown Structure for Effective • Minimize project duration while maintaining overall Estimating cost requirementste • Understand the difference between cost estimating and cost budgeting 5:00 • Develop an expected value process to create a defensible Day Two Adjourns contingency reserve 12:00 Lunch Break Manage Project Risk and Recover 1:00 Failing Projects Using this Develop a Preliminary Schedule Step by Step Methodology • Create a network diagram and identify the critical path • Identify early and late schedules and produce a preliminary Gantt Chart using this information 4 www.PerformanceWeb.org 4
  • 5. Project Management for Results Day 3: April 2, 2009 8:30 2:00 Registration and Continental Breakfast Identify Risks • Gain valuable techniques for identifying and evaluating project risk 9:00 • Determine specific risks by project and by work package or activity Manage Project Progress: Integrating the Gantt Chart 3:00 • Graphically document, manage and monitor project progress to Utilize Risk Analysis Techniques effectively minimize setbacks • Identify strategies for determining how risk management will be • Maintain project scope and take remedial action to get projects executed, who will be involved and the precise techniques to use back on course • Learn how to subjectively analyze the probability and impact of each possible risk 10:00 Utilize and Load Organizational Resources 4:00 • Maintain and assign people, facility and equipment resources Make a Risk Management Plan accordingly • Practice creating a risk management plan to ensure successful • Learn to actively adjust loads and variable expenses and project execution understand the difference between generic and specific level • Develop techniques for analyzing, controlling, and mitigating risks resources using this effective tool 11:00 5:00 Create the Project Budget Day Three Adjourns • Identify your costs and develop your own project budgeting process • Create a baseline used to determine whether the project is on track and help chart project progress 12:00 Lunch Break 1:00 Optimize the Project Plan • Develop key strategies for creating and optimizing the project plan • Learn to manage project status and anticipate problems that could hurt project progress 5 www.PerformanceWeb.org 5
  • 6. Project Management for Results Day 4: April 3, 2009 2:00 8:30 Registration and Continental Breakfast Adjust the Scope for Schedule Changes • Learn how schedule changes can uncontrollably alter the 9:00 project scope Assemble the Project Team • Discover best practices to keep your project within scope and on time • Assess project human capital needs and negotiate staff assignments with senior leadership 3:00 • Develop strategies to lead exercise that promote overall team success Execute the Project Closeout Phase • Name the three steps to closing out a project and the several 10:00 choices for project closeout activities Understand the Project Manager’s Role in • Understand the importance of conducting a project closeout review Team Development 4:00 • Gain critical information on how to overcome the many challenges to being an effective project leader Document Lessons Learned • Strengthen your leadership skills by assessing, developing and • Utilize key techniques for documenting project successes advancing management capabilities and improvements • Implement a best practice documenting system to ensure data and 11:00 metrics for further projects Report Project Status 5:00 • Learn different methods for recording and reporting project status Day Four Adjourns • Discuss various techniques for ensuring that all data is accurate to give real project status reports 12:00 Create an Effective Work Lunch Break Breakdown Structure 1:00 Establish Change Management Control Procedures • Utilize project leadership skills to initiate a change management process within your project • Enhance project team success through effective change initiatives 6 www.PerformanceWeb.org 6
  • 7. Project Management for Results Upcoming Project Management On-Site Training Events One of the more popular vehicles for accessing the Institute’s Project Management education programs has been on-site delivery of training. On-site training allows you to select course content that directly relates to your team’s needs. More importantly, the Institute’s on-site training courses draw from examples from your organization or agency and typically use a “case study” project that can be used as an actual work product for PMP® Exam Prep Course your team later on. Institute training managers stand ready to help define your needs and craft a customized in-house training program for you and your team. May 27 - 29, 2009 | Washington, DC In-House Training Topics Include: Navigate the Process Groups and Project Management for Results Knowledge Areas of the Latest Earned Value Management PMBOK® Guide IT Project Management Learn Tips and Techniques for Passing Managing Project Risk the Exam the First Time Project Management for Procurement PMP® Exam Prep Project Management For more information about in-house training options, please contact Mark Bryan at 703- Office Summit 894-0481 x 225 or email him at Bryan@PerformanceWeb.org. | June 10 – June 12, 2009 Washington, DC Link PMO Performance to Your Organization’s Strategic Goals Understand the Project Manager’s Role in Make the Most out of PMO Measures and Metrics Team Development 7 www.PerformanceWeb.org 7
  • 8. Project Management for Results Logistics & Registration REGISTRATION 1. ONLINE at www.PerformanceWeb.org VENUE & HOTEL 2. VIA FAX to 703-894-0482 Project Management for Results will be held at the Rio Hotel & Casino, where a limited 3. VIA PHONE to 703-894-0481 number of rooms have been reserved at the discounted rate of $124 until March 10, 2009. Please contact the hotel at the number provided below to make reservations and 4. VIA MAIL to 1515 N. Courthouse Road, Sixth Floor be sure to use the group code “The Performance Institute” to receive The Performance Arlington, VA 22201 Institute’s discounted conference rate. ❍ Yes! Register me for Project Management for Results Rio Hotel & Casino ❍ Please call me. I am interested in a special Group Discount 3700 W. Flamingo Road Las Vegas, NV 89103 for my team 1-888-746-6955 www.riolasvegas.com Delegate Information TUITION & GROUP DISCOUNTS Name Title The tuition rate for attending is: Offering Public Private $2499 $2799 Project Management for Results Training Office Organization The Performance Institute offers reduced tuition to groups of three or more. For more information please contact David Yerks at 858-866-9381 or Yerks@ManagementWeb.org. Address CPE CREDIT Delivery Method: Group-live City State Zip Program Level: Beginner Prerequisites: None Advanced Preparation: None Telephone Fax CPE Credits: 30 The Performance Institute is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Email Complaints regarding sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN 37219-2417. Website: www.nasba.org Payment Information PDUS Training Form/Purchase Order Check (accepted by mail only) PMI Registered Education Provider Credit Card PDUs: 35 ® The Performance Institute has been reviewed and approved as a provider of project management training by the Project Management Institute. As a PMI Registered Education Provider (R.E.P), The Performance Institute has agreed to abide by PMI established quality assurance criteria. “PMI” Credit Card Number Expiration Date and the PMI logo are service and trademarks registered in the United States and other nations; “PMP” is a certification mark registered in the United States and other nations; “PMBOK” and “CAPM” are trademarks registered in the United States and other nations by the Project Management Institute, Inc., which is not affiliated with The Performance Institute. Name on Card 3 Digit Card verification # Cancellation Policy Quality Assurance For live events: The Performance Institute will provide a The Performance Institute strives to provide you with the full refund less $399 administration fee for cancellations most productive and effective educational experience Billing Zip Code four weeks before the event. If cancellation occurs within possible. If after completing the course you feel there is two weeks prior to conference start date, no refund will be some way we can improve, please write your comments issued. Registrants who fail to attend and do not cancel on the evaluation form provided upon your arrival. Should Please make checks payable to: The Performance Institute prior to the event will be charged the entire registration fee. you feel dissatisfied with your learning experience and wish to request a credit or refund, please submit it in writing no Priority Code: T343-WEB For webinars: The Performance Institute will provide a full later than 10 business days after the end of the training to: refund less $50 administrative fee for cancellations four weeks before the event. If cancellation occurs within two The Performance Institute: Quality Assurance weeks prior to conference start date, no refund will be issued. 1515 N. Courthouse Road, Suite 600 Registrants who fail to attend and do not cancel prior to the Arlington, VA 22201 meeting will be charged the entire registration fee. Discounts Note: As speakers are confirmed six months before the • All ‘Early Bird’ Discounts must require payment at time of registration and before the cut-off date in order to receive any All the cancellation requests need to be made online Your event, some speaker changes or topic changes may occur discount. confirmation email contains links to modify or cancel in the program. The Performance Institute is not responsible • Any discounts offered whether by The Performance Institute (including team discounts) must also require payment at the registrations. Please note that the cancellation is not final for speaker changes, but will work to ensure a comparable time of registration. until you receive a written confirmation. speaker is located to participate in the program. • All discount offers cannot be combined with any other offer. Payment must be secured prior to the conference. If payment If for any reason The Performance Institute decides to cancel • Discounts cannot be applied retroactively is not received by the conference start date, a method of this conference, The Performance Institute accepts no respon- 8 payment must be presented at the time of registration in order sibility for covering airfare, hotel or other costs incurred by www.PerformanceWeb.org to guarantee your participation at the event. registrants, including delegates, sponsors and guests. 8