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@paulinealapage
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Pauline Thomas Biopic
@paulinealapage@paulinealapage
@paulinealapage@paulinealapage
Bureaux
Nomades/
résidents
Espaces de
collaboration
Privatisation
tournage
UX DESIGN
Meet t...
@paulinealapage@paulinealapage
COWORKING
INNOVATION
ÉVÈNEMENTS
FREELANCE
AGENCY
EXHIBITIONS
UX TRAINING
MENTORING
@paulinealapage
Informatio
n
designer
Concept
designer
Information
architect
Project
manager
UXInteractio
n
designer
2002 ...
@paulinealapage
Information architect
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Information designer
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Concept designer
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Interaction designer
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UX Process back in the days
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UX Process now
@paulinealapage@paulinealapage
@paulinealapage
User interview process
@paulinealapage
@paulinealapage
User research findings
@paulinealapage
@paulinealapage
Ethnographic
research
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@paulinealapage
Affinity diagram
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@paulinealapage
Feature testing
@paulinealapage
@paulinealapage@paulinealapage
19
Innovation opportunities
@paulinealapage
@paulinealapage@paulinealapage
Mental model
@paulinealapage@paulinealapage
@paulinealapage@paulinealapage
Existing customer Journey vs. ideal
Orange is social - ideal customer journey V.1
This cust...
@paulinealapage@paulinealapage
23
User
research
@paulinealapage
@paulinealapage@paulinealapage
Research analysis
@paulinealapage
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25
Workshop with
users
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26
Prospectiv
e
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Future imagination
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Activity ecosystem
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28
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ecosystem
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User testing on Omnigraffle
Prototype
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@paulinealapage
Adobe.com Support Pages
@paulinealapage
Support Experience In Context Support Concepts
ALL TABS LEAD POTENTIALLY TO SUPPORT WHEN ISS
@paulinealapage
WHO ARE THE EXPERTS?
HOW TO HAND OVER
SUPPORT TO THEM?
HOW TO ADD VALUE TO
THEIR EXPERTISE? AND
THEIR COMM...
@paulinealapage
Support Experience In Context Support
Concepts
MAKE SUPPORT RELATIONSHIP COHESIVE AND STRAIG
Video chat
ca...
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API Dashboard
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• I'm thinking about becoming a partner. What
are the bene...
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User Stories
• Internal User Story Seeding
User Story Workshop
Design & Prototyping
• Wireframing
• Visual...
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Many hints to fulfill and exceed user expectations
The objective is to learn from the best (and worst) asp...
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UX Effort
Identification meeting
1h
Questionnaire preparation
4h
Interview
1-2 h
Notes tidy up and publica...
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UX Effort
UX Discovery I Big picture
Personas (Roles and Responsibilities)
They help to prevent decisions ...
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UX Discovery I Big picture
UX Effort
On site discovery
1-4 h
Documentation Offsite 4-8 h
Related Deliverab...
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1. Come to the session with a number of solution
opportunities to work through. About 10-20 would be fine....
@paulinealapage
Wireframes are the crucial first deliverable from the UX
team within Define for RIAs. They explicitly esta...
@paulinealapage
UX Design I Release UX Packaging
MANDATORY
Sprint UX Package
Each sprint requires a
number of deliverables...
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Get the SWAG on ! #17

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Get the SWAG on ! #17

  1. 1. @paulinealapage
  2. 2. @paulinealapage Pauline Thomas Biopic
  3. 3. @paulinealapage@paulinealapage
  4. 4. @paulinealapage@paulinealapage Bureaux Nomades/ résidents Espaces de collaboration Privatisation tournage UX DESIGN Meet the Talents Déjeuners Apéros Ateliers Portfolio review Expositions Réseaux sociaux Blog Linkedin UX/UI UX/UI experts COWORKING INNOVATION EVENTS FREELANCE AGENCY EXHIBITIONS UX TRAINING MENTORING
  5. 5. @paulinealapage@paulinealapage COWORKING INNOVATION ÉVÈNEMENTS FREELANCE AGENCY EXHIBITIONS UX TRAINING MENTORING
  6. 6. @paulinealapage Informatio n designer Concept designer Information architect Project manager UXInteractio n designer 2002 2004 2002 2005 2005 2009 UX role chronology
  7. 7. @paulinealapage Information architect
  8. 8. @paulinealapage Information designer
  9. 9. @paulinealapage Concept designer
  10. 10. @paulinealapage Interaction designer
  11. 11. @paulinealapage UX Process back in the days
  12. 12. @paulinealapage UX Process now
  13. 13. @paulinealapage@paulinealapage
  14. 14. @paulinealapage User interview process @paulinealapage
  15. 15. @paulinealapage User research findings @paulinealapage
  16. 16. @paulinealapage Ethnographic research @paulinealapage
  17. 17. @paulinealapage Affinity diagram @paulinealapage
  18. 18. @paulinealapage Feature testing @paulinealapage
  19. 19. @paulinealapage@paulinealapage 19 Innovation opportunities @paulinealapage
  20. 20. @paulinealapage@paulinealapage Mental model
  21. 21. @paulinealapage@paulinealapage
  22. 22. @paulinealapage@paulinealapage Existing customer Journey vs. ideal Orange is social - ideal customer journey V.1 This customer journey shows the ideal socialisation of services seen from a customer’s point of view. Existing socialisation projects are show in this context  and assessed in light of the customer need at each stage. Blank cells show where there is no existing customer experience in development and may be areas of opportunity. Grouping Setup Login Contacts Events Facets Aggregation Groups and tribes Change device Change provider Returning to Orange Customer need How can I fi nd out about new features and benefi ts? I need the setup to be easy and work with my existing services, including 3rd party ones. I want one secure login that gives me access to everything I need. The way I do things is through my contacts. I want to join, create and manage events with my contacts. I want to be able to change how I present myself and how much access other people have to my network and content. I need access to my networks to be relevant and to receive it in the right place, at the right time. I need to be able to arrange my contacts and networks in a smart way that helps me with socialising, privacy and sharing. I want to take my customisation and data with me to a new device or service without any hassle. I want to take my customisation and data with me to a new provider but still use some of the services I had with Orange. I want my customisation and data to be there when I choose to come back. Orange of er Register then use Log in once on your phone to access at a click to all your contacts Pick out your VIPs and we'll bring them closer to you Share easily your day to day events with your friends Help to switch of informations you don’t want to display Stay up to date with your social networks at a glance Tailor your communications to dif erent groups We'll help you choose and move to the right device We're sorry to see you go but we'll help you pack Welcome back, enjoy new features of Orange apps suite Brand Dynamic Simple Straightforward Friendly and straightforward Dynamic Straightforward Dynamic Dynamic Straightforward Honest and straightforward Friendly Ideal scenario Status Portal potential improvements profi le account dashboard, pushs from social networks and Orange community have to be diplayed from Orange web and mobile portals Shops: Orange Apps Suite (box) targeted to families People project input: websites with networking approach can help Moc, On, Social Voice: Application should be shipped into the device and developp Web Apps Usage barrier, very critical step process All services: single login and identity services All services: Socialise VIP contacts more accross devices and services like geolocation (LBS) On: geolocation features which could be extended to more applications All services: Integrate with contacts and social features CALENDAR SHARING - birthday notifications - invites - reminders Parameter shared calendar by default display All services: tie- in with identity USAGE BARRIER: mobile screens are small to display too many networking informations. Social PIM, MOC, On: Simplify methods of aggregation and control settings All services: automation and pre- setup through Backup and restore application Mobile/ Social Voice PRE- INSTALLED no setup, comes with homescreen LOGIN NOT REQUIRED no login, comes with homescreen MANUAL TOP 5 VIP CONTACTS SETUP THREADED SMS text conversation like «SMS chat» VOICEMAIL Play voicemails in the order user wants CUSTOMISE INBOUND CALL Set a ringtone/ picture contact Top5 contacts available on homescreen Alert and notifi cations of VIP contacts Tarif ties- in NOTIFICATIONS Missed calls Txt messages notifi cations and preview HISTORY Calls and txt REACHABILITY NOTIFICATIONS («awaiting reachability», «now reachable»/ ‘m issed call») PRIVACY SETTINGS to manage AVAILABILITY TXT PRECONFIGURED voice response/ tx t message Precompiled responses from direct contact list. Mobile/ On INVITATION A person hearing of ON, or acquiring a handset with ON client installed, chooses to register. This may happen in response to an existing user inviting him to join the service. SMS/ EMAIL LINK sms with wap- link or email invitation with link to use the service and to download the app. EASY SETUP OF DIFFERENT SOCIAL IDENTITIES A User can login with any of his Points of Contact (phone number, email…) and password. ON also supports OpenId login and remote login via oAuth. AUTO MERGE Automatical merge of user’s phone AB contacts to multiple his SN profi les SINGLE LOGGIN Once logged in on a phone, there is no further requirement to log in. Similarly cookies operate with web and wap access to prevent login hassles. MANUAL TOP 5 VIP CONTACTS SETUP Top5 contacts are in the fi rst position in the list, while others continue to rank based on call frequency around the anchored contacts. LOCATION VIEW provides a list view of contacts, organised by: - same place - same area - same town - same country ... SET PROFILE AVAILABILITY/ activity/ mood/ location All status elements can be set by a 3rd party service. All status elements can be read and interpreted by a 3rd party service. ONE CONTACT, MULTIPLE PROFILES Automatically link contacts to multiple profi les 3RD PARTY INFO Enriched contact information CUSTOMISE INBOUND CALL Set a ringtone/ picture contact ONE STATUS TO MULTIPLE SN Post instantaneously dif erent status or dif erent contents on dif erent SN FULL PROFILE VIEW Parameter trusted profi les (Trusted contacts will be able to see full status.) Users hardly need t make a change to their contacts, but need to group them and have some overlapping fi lters PARAMETER A CONVERSATION Create a conversation Invite to Conversation Set a group conversation openness Set a conversation privacy SUSPEND SERVICE A User can suspend his ON service: This will be notifi ed to all contacts as being though the User had never been a User of ON. IE, all "linked" information will disappear from the address books of his contacts, but all non linked information will remain. This option later enables User to reactivate ON service. LEAVE SERVICE A User can choose to leave ON: He will be of ered the choice of "suspending" his service, which he can later reactivate, or deleting his information, in which case all information related to him is permanently removed from the service and all back- ups. As part of "Own Your Own Data" (OYOD) user can receive electronic copy of all his data in an appropriate format (FOAF?) Mobile/ Moc SMS/ EMAIL LINK sms with wap- link to download the app SETUP EXPERIENCE Drag your social network into your phone to receive friends updates on your mobile phone SET OPTIONS AND ALERTS Setup / manage several mobile options Set alerts LOGIN ONCE FOR ALL No need to login to each networks one by one MANUAL VIP CONTACTS SETUP from device AB . 1 SN per VIP Inbound calls show photo + status from fi rst SN that was setup SHARE MINIFEEDS of your friends with your friends PRESENCE NOTIFICATION Txt and calls features linked to SN profi les Post instantaneously dif erent status or dif erent contents on dif erent SN SORT SOCIAL NETWORKS friends feed by tabs with graphic availability status notifi cation SEARCH AND BROWSE an address book that is a combination of user’s Orange address book and SN contacts. 3RD PARTY INFO Enriched contact information MULTI- CHAT through built- in SN Instant Messenging into FOX interface SN MAILBOXES ACTIVITY SORT SOCIAL NETWORKS friends feed by tabs with graphic availability status notifi cation CUSTOMISE INBOUND CALL Set a ringtone/ picture contact Web/ Social PIM Orange.fr header: My Social Place, or My contacts link SETUP NETWORKS Setup networks and profi les in one page AUTO MERGE Automatic merge of user’s AB contacts with his SN profi les Manage duplicates LOGIN ONCE FOR ALL No need to login to each networks one by one AUTOMATIC VIP CONTACTS SETUP (emails analysis) but allow manual setup No set up to sort your contacts according to their importance Manual setup possible to add some contacts information Marauder’s map (geolocation’s map) seg- ment depen - dent PARAMETER SHARED CALENDAR AND SHARED AB - birthday notifi cations invites Shared AB, - to do list, - shared alerts - wish list - group management - birthday reminder COMMENT my contacts updates in my Orange Social page UPDATE PRESENCE STATUS Geolocate/ availability Display fi rst my prefered contacts feeds and availability. All status elements can be set by a 3rd party service or through Orange.fr. All status elements can be read and interpreted by a 3rd party service. MY «ORANGE PAGE» DISPLAYS: my contacts acitvity thread and Orange contacts activity on Orange Services 3RD PARTY INFO Enriched contact information MULTI- CHAT through built- in Instant Messenging MANAGE SN ACTIVITY : mailboxes friends invites CHOOSE INFO TO SHARE WITH Select with whom sharing details with. Users need that kind of feature if it’s not complex SHARING RULES Defi ne groups and related sharing rules with contacts. AUTO EMAILS SORTING & GROUP SUGGESTION BACKUP ONLY CONTACT PAGES Users need to keep every customisation settings, contacts, calendar... INFO STORAGE Informations are stored for a short period in case user wants to subscribe again. The period should be longer Mobile/ Social PIM SINGLE LOGIN Once logged in on a phone, there is no further requirement to log in. Similarly cookies operate with web and wap access to prevent login hassles. AUTOMATIC VIP CONTACTS SETUP (emails analysis) but allow manual setup Some people would prefer to confi gure manually by default, others won’t be confused if their VIP contacts are automatically ordered. seg- ment depen - dent UPDATE PRESENCE STATUS GEOLOCATION/ availability Display my contacts feeds and their availability. All status elements can be set by a 3rd party service or through Orange.fr. All status elements can be read and interpreted by a 3rd party service. MY «ORANGE PAGE» DISPLAYS: my contacts life thread, a direct link to their SN page, a direct Orange contact page automatically enriched with the information coming from 3rd parties websites. - presence display on contact page Select with whom sharing details with Defi ne groups and related sharing rules with his contacts Post instantaneously dif erent status or dif erent contents on dif erent SN BACKUP ONLY CONTACT PAGES Users need to keep every customisation settings, contacts, calendar... INFO STORAGE Informations are stored for a short period in case user wants to subscribe again. The period should be longer RCS Currently Orange only planning to launch in France. Access from HomeScreen During calls, a notifi cation (beep) will indicate whether caller is on RCS capable phone RCS will probably be of ered as part of a package with a data allowance. No web component at moment. RCS contacts are linked to contacts through MSISDN in contact list RCS profi les consist of : Picture Freetext Web link Time stamp Indication of Hyperavailability REQUIRES RCS CAPABLE HANDSET Set- up wizard encourages 1st time users to send invitations First time usage quite likely to involve receiving an invite from another RCS user Accepting an invite from another RCS user 'enables' their RCS profi le to appear in the phone contact list (!) Risk of poor experience if handset cannot detect RCS compatibility. LOGIN IS AUTOMATIC no additional RCS authentifi cation required There could be an opportunity to integrate voice services, such as MCA, NOR, etc but currently these are restricted to VIP area (SV on homescreen) DEVICE NOTIFICATION EVENTS, e.g. hyper availability and updated profi le You can disable dif erent RCS components for example when roaming to reduce costs RCS STATUS INDICATIONS: - Invitation pending - Shared state (i.e. connected to another RCS user) - Hyper availability - Profi le blocked - Note: RCS capable is not indicated SINGLE PROFILE (facet) only in current specifi cation, may be extended based on number of groups NO GEOLOCATION in V.1.2 There is a fi ltered view of phone contacts showing only RCS contacts. This can be in list mode or grid view. No groups, except groupings already created in phone contacts list You could have a contact card for RCS in MOC, just as there are contact card for other SNs in MOC. MSISDN data and RCS profi le is backed- up to network. If user also had also backed up contacts, should be possible to restore RCS data and connect with contacts on a new device. Backed- up RCS data is compatible with any participating operator. Data is persistant (how long), so in theory would be easy to rejoin Orange and restore RCS contacts. Web portal / Social features Portal community pushs no setup login to post comments, note Meet members belonging to Orange community Share contents with my contacts and community contacts People Project People project helps users to be aware of the socialising activities for Orange non customers, helps to sell features with a convenient message for the brand, users feel engaged and promoted. Use G e Evolve Sc en ari o Fe at ur es to uc hp oi nt s LeaveAware S e Join co m mu nity tou chp oin to da y @paulinealapage
  23. 23. @paulinealapage@paulinealapage 23 User research @paulinealapage
  24. 24. @paulinealapage@paulinealapage Research analysis @paulinealapage
  25. 25. @paulinealapage@paulinealapage 25 Workshop with users @paulinealapage
  26. 26. @paulinealapage@paulinealapage 26 Prospectiv e @paulinealapage
  27. 27. @paulinealapage@paulinealapage Future imagination @paulinealapage Activity ecosystem
  28. 28. @paulinealapage@paulinealapage 28 Usage ecosystem @paulinealapage
  29. 29. @paulinealapage@paulinealapage Future imagination @paulinealapage Services ecosystem
  30. 30. @paulinealapage@paulinealapage Ideation workshop
  31. 31. @paulinealapage@paulinealapage User testing on Omnigraffle Prototype
  32. 32. @paulinealapage@paulinealapage
  33. 33. @paulinealapage Adobe.com Support Pages
  34. 34. @paulinealapage Support Experience In Context Support Concepts ALL TABS LEAD POTENTIALLY TO SUPPORT WHEN ISS
  35. 35. @paulinealapage WHO ARE THE EXPERTS? HOW TO HAND OVER SUPPORT TO THEM? HOW TO ADD VALUE TO THEIR EXPERTISE? AND THEIR COMMUNITY? CHRIS Artistic director @TheAgency ROB Teacher of Adobe Products for all levels WHO ARE THE NON PROs? HOW TO HELP THEM EFFICIENTLY? HOW TO ENGAGE THEM WITH ADOBE? PAUL Passionate photographer WENDY Entry level at design college Rob’s student Day in the life
  36. 36. @paulinealapage Support Experience In Context Support Concepts MAKE SUPPORT RELATIONSHIP COHESIVE AND STRAIG Video chat capabilities Fullscreen Screenshare Record session Add attachment to conversation thread Record session
  37. 37. @paulinealapage 37 API Dashboard
  38. 38. @paulinealapage 38 Dash: Spend Analysis
  39. 39. @paulinealapage Creative Cloud Enterprise
  40. 40. @paulinealapage Adobe Hub
  41. 41. @paulinealapage Partner Survey
  42. 42. @paulinealapage The Personas Prospective Partner Customer Partner Practice Manager Sales Technical Marketing Partner Manager Site Administrat Pre-login Partners Employees
  43. 43. @paulinealapage Prospective Partner My Objectives My Challenges • I'm thinking about becoming a partner. What are the benefits for my company? • What level is best for me? What are the requirements for each level? • I need to understand the terms and conditions. • I need to convince my company. Give me a downloadable presentation with selling points and case studies that I can present to my superiors. • Ok, I want to apply to become a partner. Where do I sign up? How long will it take for my request to be approved? • There is too much information on the homepage and none of it is addressing my needs! • I don't fully understand the difference between specialization, certification and partner levels. Make this more simple for me to understand! • The portal isn't giving me the impression that the partner program is well organized. • I don't know exactly what I'm signing up for. • It's difficult to locate a call-to-action on the homepage to join up. Ishan, Business Development Executive “I'm thinking about becoming a partner, I need to understand more about the program and benefits. What's in it for me?”
  44. 44. @paulinealapage User Stories • Internal User Story Seeding User Story Workshop Design & Prototyping • Wireframing • Visual Design & Prototyping • Customer Tests User Story Customer Review Specifications • Style Guidelines • Design Pattern Library Release UX Packaging • Sprint UX Package Sprint Support • Brief + Support Sprint Retrospective Release Testing • UX QA • Exploratory UserTesting Release Retrospective Project Setup Needs and constraints Objectives and priorities Existing Landscape Review • User Ecosystem and Process Discovery • Existing Applications Review • Competitor Experience Review Interviews • Users Interviews • Stakeholders Interviews Big Picture • Experience Model • Personas (Roles, responsibilities) • Vision Prototype • User journeys Solution Opportunities • Value Linkage • Risk / Reward Analysis • Opportunity Selection and Prioritization Discovery Report UX design UX deliver & supportUX discoverUX initiation FSG 0 FSG 1 FSG 2 FSG 3 FSG 4 @paulinealapage
  45. 45. @paulinealapage Many hints to fulfill and exceed user expectations The objective is to learn from the best (and worst) aspects of those products by identifying their strengths and weaknesses, their successes and failures, their critical capabilities, essential features and commonly used nomenclature. In so doing, we can ensure the delivery of a solution that is in itself strongly competitive, both by fulfilling and exceeding user expectations, and by avoiding recognized pitfalls. UX Effort Research 8 h Document 4 h UX Discovery I Existing Landscape Discovery RECOMMENDED The objective is to learn from the best (and worst) aspects of those products by identifying their strengths and weaknesses, their successes and failures, their critical capabilities, essential features and commonly used nomenclature. In so doing, we can ensure the delivery of a solution that is in itself strongly competitive, both by fulfilling and exceeding user expectations, and by avoiding recognized pitfalls. A Competitor Experience Review is an opportunity to review any and all products competing against that of the project in question. Competitor experience review Related Deliverables Existing User Ecosystem and processes Existing Applications Discovery Required Participants UX BIZ Collect informations Fedex Kinko’s Print Online @paulinealapage
  46. 46. @paulinealapage UX Effort Identification meeting 1h Questionnaire preparation 4h Interview 1-2 h Notes tidy up and publication 2-4 h UX Discovery I Interviews MANDATORY Stakeholders Interviews The most important element of this evaluation is the gathering of data points which will form the basis of the expectation management strategy, laying the foundations for common understanding of and buy-in for the solution outcome. Failing to manage key stakeholders on a project is a route to customer satisfaction and disappointment. It is the stakeholders who will ultimately determine if the project is successful or not, irrespective of whether you have delivered on time and on budget in accordance with the contract. For that reason, it is mandatory that stakeholder management and analysis is conducted as part of the overall project. Required Participants UX BIZ Document model W Stakeholder interview model Interview Hendrix
  47. 47. @paulinealapage UX Effort UX Discovery I Big picture Personas (Roles and Responsibilities) They help to prevent decisions being based on designing for ourselves, rather the team need to always ask themselves "What would this mean for Jane?". It can help to focus design and prioritization around what the target user is likely to encounter rather than an edge case scenario. They are captured in short descriptions that include behavior patterns, skills, attitudes and goals, along with a few relevant fictitious personal details to make the persona feel realistic. Personas are especially compelling as they put a human face behind the work we are doing. UX Effort Persona workshop 2-4 h Persona work 8-12 h/each Creating Input 4-8 hRelated deliverables User journeys Task flows User interviews Existing applications Discovery MANDATORY Required Participants Document model W Persona model UX Hendrix USR
  48. 48. @paulinealapage UX Discovery I Big picture UX Effort On site discovery 1-4 h Documentation Offsite 4-8 h Related Deliverables Ecosystem Discovery Interviews User interviews Wireframes MANDATORY User journeys (needs and tasks) In other words, what is the role of the user in the system? How do they interact with other users? What are the tasks and processes that they perform? This analysis may also involve the users physical environment in addition to their virtual one. Conducting this activity ensures that the design of any solution takes all users of the system into account and is cognizant of how they work. The User Journeys analysis includes analyzing and describing the environment or ecosystem that the users exists within and the processes and task flows of those users Required Participants Document model W User Journey Model UX FedEx Kinko’s Print on line FedEx Kinko’s Print on line TA BSA UX training / Partner Porta
  49. 49. @paulinealapage 1. Come to the session with a number of solution opportunities to work through. About 10-20 would be fine. 2. For each one, discuss and mark out five (non financial) risks. 3. Now, discuss and mark out five (non financial) rewards. 4. Next, for each of the risks and rewards, agree amongst the team on the likely impact if the risk or reward is realized on a scale of one (minimal impact) to five (game- changing impact) 5. For each of the ten risks and rewards, agree amongst the team on the likelihood of the risk or reward occurring on a scale of one (not in a month of Sundays) to five (This will almost definitely happen) 6. Each risk is given a value which is the impact * the likelihood of it occurring. Add these together for an overall risk value (it will be somewhere between 5 and 125) 7. Do the same for reward. 8. When these are plotted out, the solution opportunities fall in one of four quadrants, described below: • Blockbusters: These are low risk, high impact, best candidates solutions. • High Wire Acts: These are high-risk, high impact solutions. • Bread & Butter: Low-risk, low-impact solutions. • Why?: High-risk, low-impact solutions. This could include government regulation, massive UX Discovery I Solution opportunities Risk and Reward Analysis Risk / Reward analysis is a simple process used to assist in the qualitative analysis of the impact of solutions that could form part or all of a solution. UX Effort Risk / Reward workshop 2-4 h Creating output 4-8 h Related Deliverables Users interviews Stakeholders interviews RECOMMENDE D Required Participants UX BSA BIZ Document model W Risk and Reward Analysis Hendrix
  50. 50. @paulinealapage Wireframes are the crucial first deliverable from the UX team within Define for RIAs. They explicitly establish the functionality that is to be included in an application and the manner in which it will be implemented. Additionally, they provide a structural framework on which visual design treatments can be based, and drive the creation of finalized user stories and customer tests. Together with these items, they enable the development team to successfully deliver a finished product against the identified requirements and the users’ needs. UX Design I Design and prototyping They are typically much simpler and less time-consuming to produce than complex multi-layered visual design assets, so decisions on the interpretation of functional requirements can be made, reviewed and revised with much less impact on timings and budgets. Wireframes UX Effort MANDATORY Related Deliverables User Journeys User Story Workshop Customers tests Visual design UX Effort Effort required depends on the scope Required Participants UX BSA BIZ TA PMO DEV QA Collaborate Informed Sign-off Hendrix
  51. 51. @paulinealapage UX Design I Release UX Packaging MANDATORY Sprint UX Package Each sprint requires a number of deliverables so developpers can complete their tasks. It could be wireframes, visual mock-ups and specifications, but sometimes it’s easier to create an html prototype. According to each sprint, it is possible to combine one of each following deliverable: UX Effort Linking deliverables together 8h Required Participants UX ReviewDEV BSA PMO Wireframes + Visual Design (PSD file) or/and CSS (html file) + Content data (xls file form BSA)
  52. 52. @paulinealapage@paulinealapage
  53. 53. @paulinealapage@paulinealapage@paulinealapage
  54. 54. @paulinealapage@paulinealapage@paulinealapage
  55. 55. @paulinealapage@paulinealapage@paulinealapage
  56. 56. @paulinealapage@paulinealapage@paulinealapage
  57. 57. @paulinealapage@paulinealapage@paulinealapage
  58. 58. @paulinealapage@paulinealapage Le Laptop Coworking, UX training, UX design @le_laptop Pauline Thomas UX design, artist @paulinealapage www.paulinealapage.com www.lelaptop.com

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