Nec Executive Knowledge Worker

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  • The UNIVERGE360 vision comprises three layers that work toward a more unified organization. Beginning with the foundation and working upward, these layers include Unified Infrastructure, Unified Communications and Unified Processes – with the ultimate goal being the “Unified Business.” Partners and Services also play a key role in the NEC’s UNIVERGE360 Approach. Unified Infrastructure (Bottom Layer) The foundation for any business communication is a Unified Infrastructure. Enterprises require a robust, reliable and secure network platform in order to implement the enhanced applications, such as unified communications and fixed-mobile convergence, which enable the true Unified Business.NEC’s Unified Infrastructure elements include data center solutions, network solutions and devices. All of these elements are scalable and secure with end-to-end network management and proactive problem resolution for excellent quality of service. NEC’s data center solutions include the streamlined UNIVERGE SV8000 communications portfolio, NEC server solutions and advanced IT solutions, such as HYDRAstor. NEC’s network solutions, including Assured Mobility wireless solutions and digital signage NEC’s IP voice devices and solutions for the desktop give businesses a choice of how they want to communicate. They include DT700 and DT300 IP desktop terminals which feature a new XML open-standards interface, a modular design for a wide variety of configurations and a sleek new look. Also included are the SP30 and SP350 softphones which give users the ability to call from any location using their enterprise extension.Unified Communications (Middle Layer)Unified Communications comprises the applications that reside on the network infrastructure to enable customers to experience greater productivity through the convergence of communication channels and business processes. NEC offers UC solutions based on the needs of the business, including UC for Business,UC for Enterprise and Assured Mobility solutions.UC for Business includes a feature-rich, single-server system for small- to mid-sized businesses UC for Enterprise provides a scalable, feature-rich application-based communication environment for large enterprisesAssured Mobility. NEC’s MC530 Mobile Client is an intuitive smartphone application that provides users with reliable access to their enterprise desktop voice communications via dual-mode connectivity – Wi-Fi and cellular – for access both on- and off- campusUnified Processes (Top Layer)Unified Processes represent the convergence of communications with key business processes such as Supply Chain Management (SCM), Customer Relationship Management (CRM) or Sales Force Automation (SFA). In the UNIVERGE360 model, Unified Processes represent the technology layer at which communications truly enhances or improves a critical business process. Efficiency and productivity are enhanced across the organization. Communications Enabled Business Processes (CEBP) are beginning to help enterprises evolve their operations further across all processes, not just the back office. NEC can achieve the Unified Process through:Software-oriented architectures leveraging communications software based on open standards, such as SOAP, SIP, WSDL and XML. NEC’s Sphericall solution fits this profile. NEC’s UNIVERGE OW5000 media gateway provides a middleware development platform NEC can develop customized applications through its professional services team, known as the Advanced Applications Solutions Group.Unified Business The cornerstone of the UNIVERGE360 vision, the Unified Business ties together the role of an individual with business processes and the communication solutions individuals need to complete their job. More simply put, Unified Business can be viewed as a business goal that places employees at the center of communications.NEC ServicesNEC’s professional, managed, training, maintenance and break/fix services assist in completing the UNIVERGE360 communications model. NEC offers many levels of service based on the specific needs of the business.Professional Services - NEC’s Advanced Application Solutions Group designs custom applications Managed Services & Monitoring - Monitoring conducted by the NEC Unified Solutions Network Operations Center NEC Security Services – Security Assessments and Network Based Security Services.NEC PartnershipsNEC’s strong, unique global partnerships provide flexibility and diversity, resulting in scalable and customized applications, services and solutions. NEC’s strong associate program provides training and support from NEC Unified Solutions that allows associates to deliver solutions based on NEC’s high standards.The UNIVERGE Solutions Partner Program creates a cooperative relationship with other companies in the communications industry to fully integrate their offerings with NEC products
  • By combining proven DECT technology in the 1.9 GHz radio spectrum, NEC offers an integrated IP peer-to-peer highly secure, high quality voice solution with seamless roaming throughout the building and up to 12 simultaneous calls per radio. The voice quality on our Business Mobility wireless IP handsets, operating in the 1.9 GHz band, is superior to existing 2.4 GHz and 5.8 GHz models and enables the user to talk anywhere in their facility without interference from a wireless network. The radio technology deployed by Business Mobility has been in use for a number of years in Europe and has proven to provide brilliant quality of voice and sound, high protection against possible eavesdropping and better range than 2.4 GHz and 5.8 GHz phone systems
  • All the wireless IP handsets operates in the 1.9 GHZ frequency band that has been cleared specifically for voice applications, thus avoiding any interference problems and delivering crystal clear and secure voice conversations.
  • Nec Executive Knowledge Worker

    1. 1. Communication Tools For The Executive/ Knowledge Worker<br />Mark Brzosko<br />Sales Engineer<br />NEC Unified Solutions<br />
    2. 2. Agenda<br /><ul><li>Desktop Communication Tools
    3. 3. Solution Examples
    4. 4. Executive Insight Demo
    5. 5. Collaboration Tools
    6. 6. Solution Examples
    7. 7. Product Demo
    8. 8. On Campus Mobility
    9. 9. Overview of available solutions</li></li></ul><li>What are the challenges?<br /><ul><li>The traditional way of thinking about the phone system has changed
    10. 10. Dial tone is not a compelling feature
    11. 11. Technology is changing the way businesses operate
    12. 12. By virtue of “convergence”, </li></ul> telecom industry has changed to <br /> a computer model<br /> …selling applications<br />
    13. 13. Partners<br />NEC’s UNIVERGE360 Approach<br />Services<br />Unified Business<br />Unified Processes<br />Supply Chain Management<br />Customer Relationship Management<br />Operations and Inventory Management<br />Unified Communications<br />Mobility<br />Desktop Integration<br />User Experience<br />Unified Infrastructure<br />Data Center<br />Network<br />Desktop and End-points<br />
    14. 14. Agenda<br /><ul><li>Desktop Communication Tools
    15. 15. Solution Examples
    16. 16. Executive Insight Demo
    17. 17. Collaboration Tools
    18. 18. Solution Examples
    19. 19. Product Demo
    20. 20. On Campus Mobility
    21. 21. Overview of available solutions</li></li></ul><li>Role: The Knowledge Worker / Executive<br />Presence: Ability + Preferred Device + Willingness<br />
    22. 22. Presence Profiles<br />Customize Greetings <br />based on Mode, <br />Availability or Calendar<br />
    23. 23. Microsoft Outlook Calendar <br />Assign Profiles via <br />Outlook Calendar <br /><ul><li> Requires a Unified Messaging license</li></li></ul><li>Expected Time of Return<br />Configure Voice Messaging to play ETR automatically by specifying a return <br />date and time<br />
    24. 24. Caller Profiles<br />Set up unique options and / or greetings for specific callers<br />
    25. 25. One-touch Options from Voice Messaging<br />Offer your callers one-touch options, either generic or specific<br /> to each caller / profile<br />
    26. 26. Outlook Integration<br />Manage Phone Calls Inside Outlook or via Executive Desktop<br />Craig Powall from NEC<br />
    27. 27. UCE Features & Benefits<br />Features<br /><ul><li>New Intuitive Interface (UC700)
    28. 28. Enhanced Presence
    29. 29. Contact List
    30. 30. Call Control
    31. 31. Video & Web Collaboration
    32. 32. Seamless integration with Mobile Client
    33. 33. Communication History</li></ul>Benefits<br /><ul><li>Facilitates quicker, more efficient communications
    34. 34. One number calling
    35. 35. Mobility without sacrificing availability</li></li></ul><li>Live DemoExecutive Insight<br />
    36. 36. UC700 - Intuitive Interface<br />Features<br />UCE administrator can upload photos to further enhance the user experience<br />Provides “Business Class” control (company approved images)<br />Photos appear in UC700 Conference Manager<br />Photos stored in the OW5000 database<br />
    37. 37. UC700 - Intuitive Interface<br />Easy Navigation<br />Contact or “Buddy” List<br />Call Control Panel<br />Directory/Call Log Filter<br /><ul><li> Corporate
    38. 38. Personal
    39. 39. External
    40. 40. Outgoing Calls
    41. 41. Incoming Calls
    42. 42. Missed Calls</li></ul>Preferences<br /><ul><li>Contact Info
    43. 43. Call Rules
    44. 44. Shortcut Definitions</li></ul>Call Logs<br />
    45. 45. UC700 - Search<br />Features<br />Search and Filter:<br /><ul><li>Corporate
    46. 46. Personal
    47. 47. External
    48. 48. All</li></ul>Create “Contact Lists” for instant collaboration<br />
    49. 49. UC700 - View and Control Status<br />Features<br />Easily set status with a simple drop down menu.<br /><ul><li>Pre-defined Status
    50. 50. Online
    51. 51. Out of Office
    52. 52. At Lunch
    53. 53. Away from Desk
    54. 54. Busy
    55. 55. In a Meeting
    56. 56. On Business Trip
    57. 57. On Vacation
    58. 58. Automatic Status
    59. 59. Idle Watcher
    60. 60. Calendar Link
    61. 61. Create custom status profiles</li></li></ul><li>UC700 - Presence<br />Features<br />Simple Presence<br /> Set and broadcast availability to a group.<br />“ I am in a meeting, I will be unavailable to everyone”<br />Red indicates the contact is not available<br />Yellow indicates the contact is off hook or logged out <br />Green indicates the contact is available<br />
    62. 62. UC700 - Presence<br />Features<br />Enhanced Presence<br />Set rules for different people <br />“I am in a meeting and unavailable to most other users but available to my boss.”<br />Henry Miller’s user interface indicates Elise Cowan is in a meeting but her status icon is green because she has set her rules to be availableto Henry Miller<br />
    63. 63. UC700 - Presence<br />Features <br />Mouse over a contact to view available communication devices and preferred method of contact.<br />
    64. 64. UC700 - Presence<br />Features<br />Single click on a name to instantly view detailed contact rules and information<br />
    65. 65. UC700 - Call Control<br />User Status Control<br />Connected Call<br />Call being dialed. Will turn blue when connected. Two blue icons represent three party conference call<br />Transfer<br />Free-Form Dialer<br />Video Call (Option)<br />Communications Log <br />Hold<br />Audio Conference Manager<br />Redirect Incoming Calls<br />
    66. 66. X<br />X<br />X<br />X<br />X<br />X<br />X<br />Al Ginsberg<br />214-232-6000<br />Larry Mann<br />214-684-6020<br />Lois Lane<br />415-398-1293<br />Elise Cowan<br />615-320-6815<br />John Smith<br />615-320-6837<br />Scott Adams<br />214-262-6500<br />Tim Leary<br />Busy…<br />UC700 - Audio Conference Manager<br />Features<br />Conference Manager<br /><ul><li> Use directory to select conference participants
    67. 67. Performs outbound dialing to bring participants into conference.
    68. 68. Seamless transition from 3-way conference to bridge.
    69. 69. Conference scheduling (Roadmap)</li></li></ul><li>UC700 - IM and Communication Log<br />Features<br /><ul><li>IM to other UC700 and NEC Mobile Clients
    70. 70. IM Logs Stored Locally
    71. 71. “IT Friendly” IM</li></ul>Communication Log Includes:<br /><ul><li>Inbound and Outbound Calls
    72. 72. Missed Calls
    73. 73. Instant Messages
    74. 74. Current Presence
    75. 75. Voicemail Integration with UM8500</li></li></ul><li>UNIVERGE UM8500 Unified Messaging<br />Key messaging component of NEC’s UNIVERGE Unified Communications portfolio offering both a <br />“True Unified” (Exchange) or (SQL) message store<br />Powerful UM and UC features<br />Voice playback from both the desktop client and mobile client for SQL message store<br />VideoMail / Screen Capture<br />Advanced Call Management<br />UC700 Client<br />
    76. 76. Agenda<br /><ul><li>Desktop Communication Tools
    77. 77. Solution Examples
    78. 78. Executive Insight Demo
    79. 79. Collaboration Tools
    80. 80. Solution Examples
    81. 81. Product Demo
    82. 82. On Campus Mobility
    83. 83. Overview of available solutions</li></li></ul><li>WHY USE COLLABORATION TOOLS?<br />Saving Money in today&apos;s economy<br />Create Fast Meetings with Other Team Members <br />Remove Geographical Barriers<br />Share documents and other content easily<br />Reach decisions faster<br />Improve the bottom line<br />
    84. 84. Examples Of Tools<br />WebEx<br />GoToMeeting<br />NEC Hosted Collaboration<br />
    85. 85. Video Conferencing/Collaboration<br />Features<br /><ul><li>Up to 16 Video Windows
    86. 86. VoIP or Standard PSTN Audio Conferencing
    87. 87. Browser Based - allows UC and Non-UC participants to conference
    88. 88. Desktop/Application Sharing
    89. 89. Provides moderator complete control of conference
    90. 90. Mute Participants
    91. 91. Arrange Video Windows
    92. 92. Adjust Video and/or Audio Quality
    93. 93. And More…</li></ul>Benefits<br /><ul><li>Work seamlessly with colleagues no matter the location
    94. 94. Share information easily
    95. 95. Jointly modify documents and spreadsheets without having to pass files back and forth
    96. 96. Great for remote training</li></li></ul><li>Live DemoNEC Hosted Collaboration<br />
    97. 97. Features of Executive Conference<br />Up to 64 ports available for GR<br />Easy to use and administer<br />Secure calls with PIN number access<br />Book future or recurring conferences<br />Pre-book participants or invite them on the fly – or give them a PIN to dial in themselves<br />Remote callers have no hassles joining a call<br />See who is speaking at the time*<br />Adjust input and output volume via PC or phone<br />*<br />
    98. 98. Creating a Conference<br />
    99. 99. Creating a Scheduled Conference<br />This Conference is scheduled to recur every Thursday at 10am for the next 12 months<br />
    100. 100. Creating a Scheduled Conference<br />The organizer can choose to email participants a conference invitation that will automatically create an appointment in their calendar with all the conference details<br />
    101. 101. Joining a Conference<br />Barbara is on a private channel inviting George to join the Conference<br />Paul has not yet joined the Conference. He can dial in himself, click a button in Desktop, OR be reminded or introduced by another participant<br />Only members of this Conference can see this PIN in Desktop<br />If George declines, Barbara can choose to leave his button displayed to show other attendees that he was invited<br />
    102. 102. While in a Conference<br />The organizer or host can remove any party from the Conference, and adjust the Mute option. Users can adjust their own, or use keys on their phone<br />
    103. 103. What Do Other Users See?<br />Conference is a Red phone icon<br />Presence will show…<br />
    104. 104. Agenda<br /><ul><li>Desktop Communication Tools
    105. 105. Solution Examples
    106. 106. Executive Insight Demo
    107. 107. Collaboration Tools
    108. 108. Solution Examples
    109. 109. Product Demo
    110. 110. On Campus Mobility
    111. 111. Overview of available solutions</li></li></ul><li>It’s All About the Users’ Devices<br />Wide Range of mobile terminals to address a variety of mobile users’ needs:<br />Design with High Quality Voice in WLAN<br />Voice-enabling client solutions for Mobile computers based on:<br />Application Performance, Battery Life, Screen Size<br />Vertical Market Needs<br />F<br />E<br />A<br />T<br />U<br />R<br />E<br />S<br />Level of Convergence<br />
    112. 112. Types of Mobile Devices<br />Cordless Analog and Digital Phones<br />Digital and IP DECT Phones<br />WiFi Telephone Devices<br />Soft-phones<br />Mobile Clients for Smart Cell Phones<br />
    113. 113. Considerations when Selecting a Device<br /><ul><li> What is the existing infrastructure?
    114. 114. What features are desired?
    115. 115. Specific applications to be supported
    116. 116. Should data and voice share the same AP’s?
    117. 117. Desired battery life
    118. 118. Desired phone form factor</li></li></ul><li>Flexibility for the Office Worker - Limited Mobility<br />Offer limited mobility so desk works can be somewhat untethered<br />without losing the purpose and convenience of desk phones<br />Digital Cordless Phones<br />IP DECT 6.0<br />Bluetooth Interface<br />Handsets<br />Headsets<br />
    119. 119. What Is DECT?<br /><ul><li>Digital Enhanced Cordless Telecommunications
    120. 120. Developed by ETSI in early 1990’s
    121. 121. No Interference
    122. 122. No Security Issues
    123. 123. Low power operation
    124. 124. Desktop quality service
    125. 125. High capacity </li></li></ul><li>LAN plug-in of DECT radios<br />Excellent voice quality and security<br />SIP Wireless Handsets<br />Telephony features & applications<br />Business Mobility - IP DECT Wireless Add wireless telephony to IP networks<br />Headquarters<br />DECT handsets<br />DECT <br />access <br />points<br />Management<br />Branch Office<br />IP Network<br />Fixed IP Phone<br />DECT<br />access point<br />SV8000<br />DECT handsets<br />
    126. 126. Business Mobility Wireless IP Terminals<br />IP-based wireless system provides seamless handover<br />Connect DECT Access Points directly to the LAN<br />Improve Employee Mobility<br />Increase Responsiveness<br />Improve Customer Satisfaction<br />
    127. 127. DTL-8R Wireless Handset<br />Digital DECT Cordless<br />Simplified Solution<br />Easy Installation<br />Strategically position Digital DECT Repeater&apos;s then set up Digital DECT handsets for maximum coverage<br />Provides up to 4 lines and 4 speed dial keys<br />Wide area and enable users to move around freely <br />Base Station<br />
    128. 128. UNIVERGE Mobile Client (MC310)<br />Enterprise Solution – SV8500<br />First release – MC310<br />Twinning up to four numbers<br />More Celluar Choices<br />One voice mail sytem – voicemail avoidance<br />Change Status / Mobility remotely<br />UC700 with rules<br />WEB site on.off<br />Later releases<br />Benefits of MC310 with more enhancements<br />Corporate VMM notification to Cell<br />Move Functionality (Cell to desk and visa versa)<br />More intgration with UC700<br />Corporate directory / Buddy list look up and status<br />
    129. 129. MC310 -Dual Ring Capability<br />Ring user Mobile Client and desktop terminal for single call<br />User can select to answer call on Mobile Client or desktop terminal<br />UC700 Enhancements<br />Call Logs will be updated with answered call<br />Presence will be updated as “In Call” when answered on either device<br />Cell phone<br /> independent<br />
    130. 130. The Knowledge Worker<br />
    131. 131. Presence Profiles<br />Customize Greetings <br />based on Mode, <br />Availability or Calendar<br />
    132. 132. Ringing<br />Phone, Keyboard or Mouse In Use<br />Busy<br /> Idle<br />Away from Desk, No Activity<br />Presence Information<br />Current User Status<br /><ul><li>Calendar
    133. 133. Presence Profile
    134. 134. Caller Based
    135. 135. User Selected</li></li></ul><li>Presence Notification<br />Presence Notification <br />When Internal Contacts <br />are Off the Phone or Present <br />
    136. 136. Microsoft Outlook Calendar <br />Assign Profiles via <br />Outlook Calendar <br /><ul><li> Requires a Unified Messaging license</li></li></ul><li>Expected Time of Return<br />Configure Voice Messaging to play ETR automatically by specifying a return <br />date and time.<br />
    137. 137. Caller Profiles<br />Set up unique options and / or greetings for specific callers.<br />
    138. 138. One-touch Options from Voice Messaging<br />Offer your callers one-touch options, either generic or specific<br /> to each caller / profile.<br />
    139. 139. Outlook Integration<br />Manage Phone Calls Inside Outlook or via Executive Desktop<br />Craig Powall from NEC<br />
    140. 140. Viewing Waiting/Held Calls<br />View currently connected, queued or holding calls.<br />
    141. 141. Unobtrusive “New Call” screen pop allows calls to be answered, displayed, or diverted to Voice Messaging.<br />
    142. 142. Screen Pop Outlook or Other Application<br />Or choose to “pop” Outlook or another Business Application<br />
    143. 143. Presence and One-touch Dialing<br />Choose a style for your Presence viewer<br />
    144. 144. Missed and Recent Calls<br />Call History Log allows sorting and control of current call<br />
    145. 145. Making a Call with Phonebook<br />Or Open the Phonebook<br />For quick access to phone numbers, type the Name in the Contact field<br />Barbara Stuart @ ABC.com<br />Click the Presence button<br />Contact information at your fingertips<br />
    146. 146. Manage Conference Calls via Desktop<br />Right click the Active Call and choose ’Conference’<br />…or click ‘Conference’ from the Phone Calls screenpop<br />All parties in a conference are displayed<br />
    147. 147. Desk-to-Desk Chat<br />Desktop users can text chat each other, even while on the phone<br />
    148. 148. Off Campus Mobility<br />
    149. 149. Go Mobile<br /> Paula Moor from NEC<br />Go Mobile:Transfer calls from your Desktop to your Mobile, Retrieve diverted calls back to your Desktop, use Rules to route callers to your Mobile or to VM.<br /> PBX platform and version dependent. Mobility requires Executive Desktop<br />
    150. 150. Conference and Collaborate<br />
    151. 151. Ad Hoc Conferences<br />Up to 64 callers may be connected to a conference <br />
    152. 152. Schedule Conferences<br />This Conference is scheduled to recur every Thursday at 10am for the next 12 months<br />
    153. 153. Conference Invitations<br />eMail Notifications will automatically create a Calendar appointment with conference details<br />Internal Users Get a Pop Up Notification Reminder<br />
    154. 154. Easy Access to the Bridge<br />Internal “Road Warriors” simply dial into their mailbox and hear “Press 1 to enter the Scheduled Conference”<br />Customers or External participants can call any internal conference participant and hear “Press 1 to join the conference”.<br />
    155. 155. Managing the Start of a Conference<br />If George declines, Barbara can choose to leave his button displayed to show other attendees that he was invited<br />Barbara is on a private channel inviting George to join the Conference<br />Paul has not yet joined the Conference. He can dial in himself, click a button in Desktop, OR be reminded or introduced by another participant<br />Only members of this Conference can see this PIN in Desktop<br />29 June 2009<br />
    156. 156. While in the Conference<br />The organizer or host can remove any party from the Conference, and adjust the Mute option. Desktop Users can adjust their own, or use keys on their phone<br />
    157. 157. What Do Other Users See?<br /><ul><li>Conference is a Red phone icon
    158. 158. Presence will show…</li></ul>29 June 2009<br />
    159. 159. Summary<br /><ul><li> Knowledge Workers and Executives Need:
    160. 160. Desktop Communications Applications
    161. 161. Presence
    162. 162. Personal Profiles
    163. 163. Unified Messaging
    164. 164. Integrated Directories
    165. 165. Desktop Telephony Control
    166. 166. Integration with E-mail Client – One Touch Dialing
    167. 167. Collaboration Features
    168. 168. Flexible Scheduling
    169. 169. Calendar Integration
    170. 170. Inclusion of Video
    171. 171. Wireless Solutions
    172. 172. Wireless Telephones
    173. 173. DECT Systems
    174. 174. 802.11 Phones
    175. 175. Soft Phones
    176. 176. Mobile Clients</li></li></ul><li>

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