Presentation of the Delphi Model at Manlibnet Conference (New Delhi, September 17th 2017)

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Patrick Vanden Berghe, M.a.

2.  Context
 Why do we need a new model?
 What is this new model?
 Conclusion
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Flanders (6.400.000
people)
Brussels (capital –
1.000.000 people)
Wallonia(3.500.000
people)
3 regions (Flanders, Wallonia &
Brussels) – 3 language communities
(Dutch, French and German)

4. 4
10 provinces (5 in Flanders – 5 in Wallonia)

5.  The region of Flanders:
-Responsible for a.o. education, wellbeing and culture
-Library Act of 1978
-New library Act 2011 (suspended since 2015)
 Provinces:
-support libraries (knowledge sharing – new services)
 Local administration
-final responsible and main financial supporter
high density - library services are
homogeneous – uncertain future (no
legal basis)
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6.  Decline in book lending
 Growing influence of the Internet
 Liberal thinking: cost vs. benefit
 Number of functional illiterate
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7.  What?
Transforming the collection-oriented library into a
user-oriented library, where the focus and service
model are directed to the information needs of
the user.
 How?
Mapping information-needs
Collection is only a tool, not a goal
Creating a library community
Use of internet tools
Re-orientation of staff
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8.  What is new?
Focus on information
Focus on information within a context
Effect on the complete library (front and back
office)
Mapping information-needs
 Principles?
Self-reliance
Private Sphere
Pro-active
Co-ownership
Boundaries
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9. design
Staff
service-
model
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10.  Automated lending and returning
 Signalization and (integrated) presentation of
materials, using colours and pics (unique for
Flanders)
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11.  Floor walking
 Points of information
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12.  More focus on the client
 New service model: front & back office involvement
 Hunting for questions
 Sharing information within and out
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13.  in order to answer questions
 in order to find the right context
 in order to respect privacy
 in order to find the right tools
 in order to convey confidence
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14.  Bronnenwijzer: online tool searching for
information resources in catalogue, internet,…-
>information sharing - compare to an online
shopping basket
 Infopleinen: online tool bringing together relevant
information sources
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16.  Registration tool: Online tool accessible to library
staff of all participating libraries
->in order to work on questions in back-office
->in order to keep track of questions
->in order to file Q&A
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Same baseline:
“Ask your question
in the library”

19.  38 libraries within Province of West-Vlaanderen
 Libraries outside the Province have taken over
principles and methodology
 Some tools may be implemented on regional
(=Flemish) level
 Libraries in Wallonia have shown interest
 AND (most important): many library staff feel more
confident in answering questions
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20.  Slide-share
 Delphibibliotheken.be
 vvbad.be
 patrick.vandenberghe@pittem.be
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