1. My name is Lanisha Owens.

2. I am a student at UC Blue Ash.
Degree: Administrative Management
Technology
Major: Meeting & Event Planning

4. Graduating December 15, 2012

5. Currently Employed at……
First American Loans as a CSR

6. My work activities include:
Research and evaluate loan applicants financial status,
references, and risk
Plan and conduct store activities to solicit perspective customers
Complete up to 260 calls weekly to encourage inactive
customers to re-loan or to use services
Obtain business partners in the work community
File taxes during tax season
And lastly, conduct collection calls

7. Work History:
Customer Service Representative- First American Loans;
Cincinnati, OH, 2010-persent
Textbook Coordinator- Cincinnati State Bookstore; Cincinnati, OH,
2008-2010
Library Clerk/Work-Study- College-Conservatory of Music
Library; Cincinnati, OH, 2006-2007
Cashier/Work-Study- University of Cincinnati Bookstore;
Cincinnati, OH, 2006-2007

8. Experience that has been obtained:
 Skillful in Microsoft Word, Excel, PowerPoint, and Access
 Manage and balance cash up to $10,000
 Assisted students with buying proper text material to reduce
the amount of returned textbooks
 Perform front-office operations including; complete loan
transactions, enter new applications into the system, keep files
updated, answer phones, and assist customers with any other
store needs
 Resolve customers complaints in store and via phone in an
effective and timely manner

9. My Facts:
Well organized
Dependable
Adapts to change
Willingness to learn
Success driven
Excellent customer service skills
Ability to handle difficult situations
Can work in groups and solo
Capable of multitasking

10. I can be
reached…….
Address: 4444 Ridge Ave, Cincinnati, Ohio 45213
Phone:513-444-4444
Email Address: owensli@mail.uc.edu