Recommended
Recommended
More Related Content
What's hot
What's hot (20)
Viewers also liked
Viewers also liked (8)
Similar to Ordina Belgium and Luxembourg Solutions Guide
Similar to Ordina Belgium and Luxembourg Solutions Guide (20)
Ordina Belgium and Luxembourg Solutions Guide
- 1. Ordina Belgie en Luxemburg
- 2. Differentiating solutions by specialising in markets, business themes and ICT themes BUSINESS THEMES Solutions, services and competences with distinct added value for your business decision makers, responding to business challenges like: Operational excellence Risk & compliancy Profit power of effective customer interaction MARKETS Thorough knowledge of business and ICT challenges within 5 focus markets ICT THEMES Solutions, services and competences with distinct added value for your ICT department, responding to ICT challenges like: User experience Mobile Unified communications & collaboration Dynamic delivery Data & information Virtualisation & cloud 2
- 3. Understand the customers' situation Build long-term relationships with customers and partners Focus on core markets Banking & Insurance Public Pharma & Life Sciences Industry & Commerce Utilities, Telco & Media 3
- 4. Main areas of ICT-related expertise ERP Manufacturing operations management / MES Advanced planning & scheduling Business intelligence & analytics Treasury risk management Software testing Validation and quality management Mobile solutions Customer relationship mgmt Portals Unified communications & collaboration Business theme approach combining sector knowledge + ICT expertise Operational excellence meet or beat industry benchmarks for quality and productivity streamline core operations to gain efficiency continuous improvement, measured by relevant performance indicators Risk & compliancy operate within the boundaries of relevant legislation & regulations, and reduce the risk of compliance failure improve stakeholder and regulator relationships and communication manage processes and diminish inherent business and financial risk clear and measurable KPIs Profit power of effective customer interaction omnichannel business process and technology integration, to efficiently manage customer interactions through a variety of channels (web, smart devices, call centers, e-mail , …) unified, real-time view of each customer easily find and have access to relevant information 4
- 5. Focus ICT themes Dynamic delivery Mobile Data & information Virtualization & cloud User experience Unified communications & collaboration Portals Social media BYOD Field management Apps Sales force automation Application outsourcing Software factory Application management Business intelligence Big data Consolidation Deployment Cloud Virtualization User interaction designs 5
- 6. Business and IT architecture Custom software Application integration and middleware Package implementation Infrastructure Management, (out)sourcing Project management, requirements, testing Consultancy and process improvement Areas of expertise Ordina combines knowledge into end-to-end offerings 6
- 7. Ordina serves customers via various delivery models Outsourcing End-result responsibility Expertise & capacity Responsibility Customer Delivery model Work on a time and material basis Scope, features, planning, timing and price of a software development project are fixed SLA-based contract, incl. detail description of services required, level of performance needed and where applicable 7
- 8. Business themes OE Cost reduction Innovative products with fast go-to-market RC Financial planning and risk management ECI Customer retention Omnichannel distribution models Business solutions, competences, expertise Personalized financial plan CUSTOMERS include Risk management Capital markets, trading Compliance Retail & private banking Mobile Business intelligence Unified communications & collaboration Ordina differentiators Preferred partner BNP Paribas Fortis, KBC, Deutsche Bank Flexibility Core market: banking & insurance OE = operational exellence | RC = risk & compliance | ECI = effective customer interaction 8
- 9. Business themes OE Process transparency Modernization of the financial function RC Communication with stakeholders Cost control ECI E-government Administrative simplification Business solutions, competences, expertise Shared service centers CUSTOMERS include Central social security data bank Mobile Business intelligence & datawarehouse SAP Software factories Unified communications & collaboration Planning solutions Ordina differentiators Business knowledge Customer centric service approach RUP project methododolgy (EU) Long term customer relationships Core market: public sector OE = operational exellence | RC = risk & compliance | ECI = effective customer interaction 9
- 10. Business themes OE Change commercial and production models Preserve product pipelines Manage R&D costs & outcome Reduce distribution & inventory costs RC Comply to governmental obligations Business solutions, competences, expertise Clinical trial outcome management CUSTOMERS include Flexible & intelligent packing Portals Warehouse & distribution mgmt Consolidate, rationalize, modernize enterprise applications (SAP) Business intelligence & forecasting Application consolidation Validation & GxP Ordina differentiators Preferred partner Janssen Pharmaceutica (Johnson & Johnson) Sector & process knowledge by +100 consultants Core market: pharma & life sciences OE = operational exellence | RC = risk & compliance | ECI = effective customer interaction 10
- 11. Business themes OE Business model innovation Accelerated innovation in logistic and manufacturing processes Fast time-to-market RC Comply to governmental obligations Business solutions, competences, expertise Consolidate/rationalize enterprise applic. CUSTOMERS include Update/modernize key legacy applications Solutions for industry-specific processes Manufacturing operations management Workforce, production & logistic planning Finance and accounting Information & knowledge mgmt Network/infrastructure consolidation Ordina differentiators Focus on discrete manufacturing, wholesale distribution & logistics, services End-to-end offerings Core market: industry & commerce OE = operational exellence | RC = risk & compliance | ECI = effective customer interaction 11
- 12. Business themes Utilities Telecom & media OE Smart meters, smart grids Diversification: multi-utility companies Energy efficiency, data mgmt, data mining Mobile RC EU directives climat change 20-20-20 ECI Web 3.0 Multi-channeling, cross-media Business solutions, competences, expertise Utilities CUSTOMERS include Plant maintenance & asset mgmt Energy trading efficiency optimization Mobile workforce management Data management Customer interaction Waste management IS-U competence center Telecom & media Production planning Workforce management Digital asset management Mobile payment solutions Ordina differentiators End-to-end offering Local player: local delivery model, knowledge of local culture and legislation Core market: utilities, telecom & media OE = operational exellence | RC = risk & compliance | ECI = effective customer interaction 12
- 13. The Ordina way: Connectivate bring together the right people and set things in motion The world is in a constant state of change and is globalising To remain competitive, companies need to become much faster at anticipating changes in their environment Ordina aims to help organisations achieve their objectives with intelligent ICT applications and through boundary-breaking collaboration 13
- 14. 14 www.ordina.nl
Editor's Notes
- Our focus at a limitednumber of core markets leads to a thoroughunderstanding of the customers' situation and to long-termrelationships with ourcustomers and partners.
- The business landscape is being transformed by a revolutionPlenty of new challenges for business and ICT decision takersBuzzwords in today’s market include e.g.:- Bring your own device (BYOD): people want to have the possibility to work anytime, anyplace, in a secure way, on the device of their choice (PCs,smartphones, tablets, …), and combine personal and company data. That’s a challenge for IT departments, requiring practical knowledge and insight into several aspects of ICT, including infrastructure management, identity and acces management, mobile applications, …Omnichannel: customers are hopping across multiple channels – the challenge is how to catch them and keep them. Your customer wants your attention via different channels: personal contact, telephone, e-mail, chat, on his social network or on e-mail. He wants these channels to be connected seamlessly, and he wants the freedom to choose the channel that suits him best at a given point in time.Platform renovation: The increasing speed and scope of change in business is demanding corresponding changes to your IT infrastructure. To drive competitive advantage and add value to your entire business network, you must evolve your existing IT infrastructure into a more flexible environment that avoids work redundancies and reduces complexity.Big data: organizations demand insight into business operations as – not after – they happen, in order to react quickly to changing market conditions. The volume of operational data available for business insight, however, often exceeds the amount of data that traditional diskbased systems can process within a reasonable time. The result is inadequate access to the full spectrum of information needed and unacceptable lag times between gathering data and having insight into that data. What if a retail organization had the power to analyze purchase orders in real time to manage production more accurately and avoid problems such as overstock? Or how important is it for a utility company to combine internal planning metrics with real-time consumption statistics from smart meters, integrated with key weather data, to ensure that business and residential rates are optimized continuously?Connect and convert: Marketeers and communication experts try to find out how to communicate with customers who prefer to help themselves using the internet. How can one put people in contact with brands, and subsequently convert that contact into a profitable and durable relationship – while the competition is only one click away? How do you turn passers-by into customers, and customers into ambassadors? Everything should be measurable: if you do not measure, you will not be able to improve your results. Consumerization: People are increasingly bringing the smartphones, tablets and other devices they use ubiquitously in their personal lives into the workplace and expecting the same kind of rich, self-service experience they have at home. This "consumerization" is driving rapid change in business and IT, dissolving the lines between work and play, the office, home or somewhere in between.These kinds of challenges exceed the level of mere technologies and vendor solutions.They require a long term vision on what drives customers and businesses, and the ability to combine various disciplines and knowledge areas. Ordina brings together visions, competences and solutions in dedicated competence centers: User Experience, Mobile, UCC, Software Factory, Data & Information, and Virtualization & Cloud.TechnologiesClockwork: a 100% Ordina daughter. Communication agency, focusing on online interaction and user experience.- Sybase: SAP company, an industry leader in delivering enterprise and mobile software to manage, analyze and mobilize information. Sybase is recognized globally as a performance leader, proven in the most data-intensive industries and across all major systems, networks and devices. Their solutions have powered some of the most mission-critical systems in financial services, telecommunications, manufacturing and government.Microsoft:Adam Software: develops media intelligent software for creating, managing and distributing digital assets. For organizations handling large quantities of digital assets - product images, brochures, marketing materials, videos - providing controlled access to a centralized library of digital assets for users worldwide can be complex.Adam provides a solution that can efficiently organize and distribute digital assets, provide user-permission controls and make the process of preparing and deploying assets for publication as seamless as possible. Adam also has solutions for e.g. automatic catalog publishing.SAP:Java:Oracle:Cognos:- SAP BusinessObjects: SAP’s business intelligence solution, offering you advanced analytics; interactive dashboards to visualize complex data quickly; search and explore business data for instant insight; access to reports, metrics, and data from your mobile device; search and explore big data at the speed of thought and connect data to maps with location-based analytics.Windows Azure: Microsoft’s open and flexible cloud platform that enables you to quickly build, deploy and manage applications and services.Office365: Microsoft Office 365 combines the familiar Office desktop suite with cloud-based versions of Microsoft’s next-generation communications and collaboration services: Exchange Online, SharePoint Online and Lync Online.Vmware: the global leader in virtualization and cloud infrastructure, delivers customer-proven solutions that accelerate IT by reducing complexity and enabling more flexible, agile service delivery.Citrix: Citrix enables businesses to embrace consumerization using virtualization, networking, collaboration and cloud technologies. ReferencesKomatsu:Distriplan:Agfa: Agfa Graphics is active worldwide in the imaging technology market. They decided in 2006 to implement SAP as ERP-package for the department Global Services.The technical department (installations, preventive maintenance, repair on-site and remote) as well as the expert services (training, consulting) were part of the project scope. A web application was developed for field service engineers, enabling them to efficiently carry out their duties from any location in Europe. A Webdynpro (& Adobe) application was developed and integrated with the SAP back-end system via the SAP Portal.Delta Lloyd:VLM: At the end of 2006, Vlaamse Landmaatschappij (VLM) decided that from then on it would develop all new applications on one platform. The motive: efficiency. As if that challenge was not difficult enough, VLM was opting for an architecture of which its own knowledge was limited. Although only two of its 24 developers already had any experience with .Net, VLM opted for the .Net Framework. Ordina got the innovation project underway. A study defined the future application architecture and development standards. A migration roadmap described the current and desired situations and the path for closing the gap. Setting up a software factory was given a key role in this. Ordina looked after the planning and coaching the team, introduced a methodology for the project management, and scrutinised the team’s organisation.VRT:PSA:Nike: The BI consultants of Ordina are part of the Nike BI team. The team applies the Agile methodology to collect the requirements and make the appointments with the business (sprint meetings, SCRUM, …). Ordina is active on all level of BI at Nike : ETL and OLAP development, Cognos modeling, Cognos reporting development, Cognos administration, BI analysis, support, training to consumers, project management.Belgacom:- Distripaint: Distripaints is a leading player in the market of paints, glues, fillers and tools. An optimisation project was started to make the IT environment ready for the migration to SAP. The new infrastructure us based on an IBM BladeCenter, VMware ESX and Microsoft Windows Remote Desktop Services. A new IBM BladeCenter S was equipped with 6 IBM HS22 blades and central storage. A fully redundant Vmware ESX 4.1 platform was constructed on these blades. The necessary Windows 2008 R2 components were placed on this new platform on a redundant basis. Thus, there are 2 domain controllers, 2 File and Print servers with DFS and 2 Remote Desktop Services machines. The regional service centres and remote workers connect to the environment via a secure channel through the newly installed Remote Desktop Services Gateway.Deknudt Frames: Deknudt Frames NV is a family ran business specialized in production and distribution of photo frames and profiles with a motivated team of 130 people. In order to cope with the growth of the company and its activities in Belgium and Slovakia, they implemented an ERP system and renewed their entire IT infrastructure. New server hardware and SAN storage was implemented next to the existing environment. On top of this new hardware layer, server virtualisation was enabled and the Windows Active Directory domain was migrated to a newer version. Because Deknudt Frames wanted to keep its central management approach, a new Citrix XenApp Farm was configured which included their business applications. Exchange 2010 was chosen as new communication platform to enable easy mail access with mobile devices such as BlackBerry.BARC: BARC has several biological research groups in B and the US that handle and research trial data in the pharma sector. The user community consists of 500 end-users. BARC used an open-source e-mail environment and managed all its business and research data & documentation within public folders in their e-mail environment. 500 GB of data is stored and handled this way, resulting in bad e-mail performance and inefficient document management. Ordina has guided BARC through the transition to an improved to-be situation incorporating two innovative solutions: e-mail migration to the cloud (Exchange Online/BPOS) and data migration (public folders) to SharePoint 2010 (on-premise).
- OutsourcingAtlas Copco Distribution: virtuele desktop-environment (SAN) op Wyse-terminals opgezet en we doen daar maintenance op (Service OrientedPricing Model – SOPM).Total: applicatie in .Net (project = Comas+); supportcontract en maintenance op appl die wij zelf h gebouwdArcelorMittal: helpdesk outsourcingEfama: Ordina host infrastructuur en applicaties (hw met mail, website en alle andere applicaties die Efama heeft)ResultaatverplichtingFOD Fin: APS voor Douane en AccijnzenDistripaints: ERP-implementatie + infrastructuurFrance Télévision: APSBelgacom: projecten in .Net en JavaExpertise & capaciteitInhuur expertise
- The word Connectivate summarisesOrdina’s strategy towards 2014