An IT Executive’s view of how the industry is changing and what you need to consider to manage outsourcing successfully.
What are the key considerations as you look for a global outsourcing partner? How does innovation play into this, what is important in the design phase, how has the industry changed in the last two decades? Join us for this unique “Fireside Chat” format with Fred Snow, SVP of IT Outsourcing at Xerox. Fred will share what he has learned during his tenure in the industry, including his work on major outsourcing projects with top Fortune 500 companies, and also answer audience questions.
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Nearshore Nexus 13- IT Outsourcing Comes of Age by Xerox
1. IT Outsourcing Comes of Age
– an IT Executive’s view of how the industry is
changing and what you need to consider to
manage outsourcing successfully.
April, 24th 2013 New Jersey, USA
2. Session B: “IT Outsourcing Comes of Age”
– an IT Executive’s view of how the industry is changing and
what you need to consider to manage outsourcing successfully.
Moderator: Eric Hochstein, Managing Director of Highstone
Associates
Panelist:
• Fred Snow, Senior Vice President of Group Sales and Business
Development for the Information Technology Outsourcing
(ITO) division within Xerox Business Services
3. May 1, 2013Page 3
IT Outsourcing Comes of Age
… an IT Executive’s view of how the industry is changing and what you
need to consider to manage outsourcing successfully
Fred Snow, SVP, IT Outsourcing
Xerox Business Services, LLC
4. May 1, 2013Page 4
You’ve known us as a copying/printing pioneer...
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5. May 1, 2013Page 5
Today, Xerox is so much more.
We are the world’s largest
enterprise for business process
and document management.
• Presence in more than 160 countries
• Acquired Affiliated Computer Services, an
industry leader in business process and IT
outsourcing, in 2010
• More than 140,000 employees worldwide
• Annual revenue of ~$23 billion, more than
50% from Services
• Named to Fortune Magazine’s list of World’s
Most Admired Companies
5
6. May 1, 2013Page 6
900 million
insurance claims processed annually
$421 billion
in global accounts payable processed for our customers
11 million
customer employee and retiree benefits managed by us
1.6 million
global customer interactions handled daily
37 billion
global public transit fares collected annually
Up to 30% reduction
in document-related costs
And, we’re delivering business results
that create real value for our clients.
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7. May 1, 2013Page 7
Our Portfolio
Production
Equipment
Document
Services
● Multi-Function
● Printers
● Copiers
● Software
Solutions
● Supplies
● Digital
Presses
● Production
Printers and
Copiers
● Continuous
Feed Printers
● Wide Format
● Workflow and
Software
● Business
Development
● Enterprise Print
● Litigation
● Document
Transaction
● Enterprise
Marketing
● Product
Life Cycle
Communications
Business Process
Outsourcing
IT Outsourcing
● Human
Capital
Management
● Finance &
Accounting
● Document &
Data
Management
● Customer
Care
● Payment
Services
● Mainframe
● Midrange
● Enterprise
Storage
● Managed
Network
Services
● End User
Computing
● Business
Continuity
● Cloud Services
Application
Solutions
● Consulting
● Hosting
● System
Selection and
Integration
● Post-
Production
Support
● Application
Development
Maintenance
Outsourcing
● Messaging
and
Collaboration
The World’s Leading Global Enterprise for Business Process and Document Management
Office
Products
Services Products
8. May 1, 2013Page 8
Strong Presence in Latin America
Latin America is
a delivery hub
with over
20,000
employees,
including 1,000
ITO employees
•
•
•
•
•
•
9. May 1, 2013Page 9
Serving Fortune 500 Clients Worldwide
Financial Retail Communications Services Manufacturing Education Transportation
Coca-Cola
Pepsi Americas
McDonald’s
Burger King
SABMiller
Walt Disney
7-Eleven
Office Depot
Hallmark
MGM Resorts
AT&T
Sprint
Verizon
Motorola
UCLA
Duke University
USC
University of
Pennsylvania
Georgetown
University
U.S. Dept. of
Labor
State of Texas
State of
New Jersey
State of
California
MetLife
Aetna
United
Healthcare
Humana
American
Airlines
Delta Airlines
Qantas
Airlines
Air France
Air New
Zealand
Ingram Micro
Citibank
Bank of
America
PNC
HSBC
NYSE
Franklin
Templeton
Fannie Mae
Genworth
eStudent
Loan
GE
Goodyear
GlaxoSmith
Kline
H.J. Heinz
Mead
Westvaco
Allergan
Scotts
Miracle-Gro
CarMax
12. IT Outsourcing Comes of Age
– an IT Executive’s view of how the industry is
changing and what you need to consider to
manage outsourcing successfully.
April, 24th 2013 New Jersey, USA
Editor's Notes
Objective: Become the premier ITO partner and trusted advisor in Latin America by providing top notch delivery, advanced solutions, best practices, industry depth, process expertise, and innovationFocus and specialize: Select most attractive segmentsBuild on our strengthsMove up the value chainArticulate and strengthen our USPBuild Speed, scale and cost advantageExpand CapabilitiesBuild an aggressive winning teamLocal expertise, industry depth, delivery teamsMethodical step-by-step build outExpanded PartneringAccelerate (acq)