Xerox Today An Executive Overview ©2009 Xerox Corporation. All rights reserved.  Xerox® and the sphere of connectivity des...
Who we are <ul><li>With sales of $17.6 billion, we are the world’s largest technology and services company specializing in...
Xerox around the world <ul><li>Portugal </li></ul><ul><li>Spain </li></ul><ul><li>Sweden </li></ul><ul><li>Switzerland </l...
What we do <ul><li>For more than a half a century, Xerox has been in the business of making it easier to get work done.  <...
Letting technology do more for less. <ul><li>Xerox’s office services typically save customers up to  30% on document-relat...
Letting technology do more for less. Xerox is the industry leader in managed print services. “ Managed Print Services  (MP...
Cutting through the clutter. <ul><li>Xerox’s  color printing systems  make it easy to go from generic to custom. </li></ul...
What we can do for you <ul><li>Office solutions  </li></ul><ul><li>Enterprise print services </li></ul><ul><li>Communicati...
Office Solutions We have the right office printer and services for any business, from small to large. <ul><li>Multifunctio...
Enterprise Print Services <ul><li>Simplify document processes and reduce related costs. </li></ul><ul><li>Analyze and impr...
Communications and Business Process Outsourcing We help you improve the effectiveness of how you communicate with your sta...
Our investment in innovation <ul><li>Innovation keeps us in the forefront of our industry. </li></ul>We received the U.S. ...
Securing technological leadership <ul><li>Maintaining leadership in innovation </li></ul><ul><ul><li>Launched 80 products ...
Broadest technology to meet customer needs Large Enterprises Improved cost & productivity Graphic Arts Revenue &  profit g...
Lean Six Sigma: the way we work <ul><ul><li>The quality and efficiency-driven approach to  our global operations </li></ul...
Environmental sustainability <ul><li>Climate protection </li></ul><ul><li>Preserving biodiversity and the world’s forests ...
Our   core values <ul><li>We succeed through satisfied customers. </li></ul><ul><li>We deliver quality and excellence in a...
 
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Xerox Today2009

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  • From desktop printers and multifunction office systems to high-speed color presses, outsourcing and digital imaging, we provide the industry’s broadest portfolio of document systems and services for businesses of any size.
  • Xerox’s production printing systems make it easy to go from generic to custom, so that everything from direct mailers to credit card bills are targeted and relevant Xerox makes communicating in color as affordable as black and white, yet with greater impact. When words or images are in color on a printed page, readers have an 80 percent increase in finding the most important information and a 78 percent increase in remembering the most important information. American Express increased results from their direct mail campaigns by 200 percent when they used Xerox digital printing for personalized marketing. Reader’s Digest increased results from their direct mail campaigns by 78 percent when they used Xerox digital printing for personalized marketing.
  • We have the right office printer and services for any business, from small to large, in one city or in thousands: Multifunction systems, color and black-and-white, that combine printing, copying, faxing and scanning Color network printers, solid ink and laser Digital copiers and fax systems Software to streamline how information is stored and shared
  • Here’s how we help our customers through our consulting and outsourcing services: Simplify document-driven processes, like forms processing and records management Provide services that analyze and improve the use of document systems – printers, copiers, fax machines and scanners Manage in-house print operations and special events by handling technology procurement and print/copy centers Make information easier to manage and find through digital imaging, archiving and indexing Improve commercial print operations through document outsourcing and resources to boost sales and profits
  • About 5% of our revenue is dedicated to R&amp;D and engineering Four R&amp;D centers in the U.S., Canada and Europe focus on color science, computing, digital imaging, work practices, electromechanical systems, novel materials and other disciplines More than 8,900 active U.S. patents
  • In September of 2002, after much internal discussion, Anne and Xerox’s Senior leadership team approved implementing Xerox Lean Six Sigma as our company-wide business improvement approach. There were a number of objectives that were identified and are summarized here. (READ BULLET POINTS) Our leadership also decided that this would not be a narrow initiative, focused on just a few specific processes. Instead, it would truly define and shape our Xerox culture and, from the boardroom to every division, team and function, it would become an integral part of the Xerox business fabric, in other words, the way we work . Xerox Global Services used Lean Six Sigma to improve the customer billing process for Aliant, a leading North American telecommunications and services provider. The changes improved the customer experience, facilitated marketing programs, enhanced the brand and improved cash flow. Aliant now generates customer bill statements 40 percent faster and has reduced billing inquires by 30 percent.
  • Sustainability can no longer be viewed as a cost of doing business, but as a way of doing business. Our responsibility to the environment focuses on four areas where we can have the most impact: • Climate protection: Because our aim is to be carbon-neutral, we invest in technologies that reduce the carbon footprint of our operations and the document-management solutions that we offer to our customers. • Preserving biodiversity and the world’s forests: We work with our customers, suppliers and other stakeholders to support the development of a sustainable paper cycle through paper-sourcing guidelines, recycled paper offerings and services that decrease offices’ dependency on paper. • Preserving clean air and water: We strive to eliminate the use of persistent, bioaccumulative and toxic materials throughout the supply chain. • Preventing and managing waste: Our goal is to produce waste-free products in waste-free facilities to promote waste-free offices for our customers. Our proprietary solid ink printers generate 90% less waste than comparable laser printers.
  • The attributes of our company - our Xerox Values - were first articulated by our founder and first chairman, Joseph C. Wilson, more than 40 years ago. These same values were modified in their current form by Peter McColough, who succeeded Joe. And our values have been strengthened and nurtured by their successors - David Kearns, Paul Allaire and Anne Mulcahy. (Review Values)
  • Xerox Today2009

    1. 1. Xerox Today An Executive Overview ©2009 Xerox Corporation. All rights reserved. Xerox® and the sphere of connectivity design are trademarks of Xerox Corporation. All rights reserved.
    2. 2. Who we are <ul><li>With sales of $17.6 billion, we are the world’s largest technology and services company specializing in document management. </li></ul><ul><ul><ul><li>2008 revenue: $17.6B </li></ul></ul></ul><ul><ul><ul><li>Fortune 500 ranking: No. 144 </li></ul></ul></ul><ul><ul><ul><li>NYSE: XRX </li></ul></ul></ul><ul><ul><ul><li>Employees: 57,100 worldwide </li></ul></ul></ul><ul><ul><ul><li>History: Founded in 1906 as The Haloid Company </li></ul></ul></ul><ul><ul><ul><li>Headquarters: Norwalk, CT </li></ul></ul></ul>In Fortune’s 2009 ranking of the World’s Most Admired Companies, Xerox is ranked No. 1 in the computer industry.
    3. 3. Xerox around the world <ul><li>Portugal </li></ul><ul><li>Spain </li></ul><ul><li>Sweden </li></ul><ul><li>Switzerland </li></ul><ul><li>UK </li></ul><ul><li>Austria </li></ul><ul><li>Belgium </li></ul><ul><li>Denmark </li></ul><ul><li>Finland </li></ul><ul><li>France </li></ul>Europe <ul><li>Developing Markets </li></ul><ul><li>Africa </li></ul><ul><li>Eastern Europe </li></ul><ul><li>Latin America </li></ul><ul><li>Middle East </li></ul><ul><li>South Asia </li></ul><ul><li>Russia </li></ul><ul><li>Germany </li></ul><ul><li>Greece </li></ul><ul><li>Holland </li></ul><ul><li>Italy </li></ul><ul><li>Norway </li></ul><ul><li>North America </li></ul><ul><li>Canada </li></ul><ul><li>United States </li></ul><ul><li>Fuji Xerox (joint venture) </li></ul><ul><li>Asia Pacific </li></ul><ul><li>Australia </li></ul><ul><li>New Zealand </li></ul>
    4. 4. What we do <ul><li>For more than a half a century, Xerox has been in the business of making it easier to get work done. </li></ul><ul><li>Our job has never been more important than it is today as the world gets even more lost in information. </li></ul><ul><li>Xerox has kept pace with innovations that help your business clear the path between paper and digital content…cut through the clutter and… make information relevant again. </li></ul>
    5. 5. Letting technology do more for less. <ul><li>Xerox’s office services typically save customers up to 30% on document-related costs. </li></ul><ul><li>Multifunction printers help eliminate the need for desktop printers, copiers, scanners and fax machines. The result: less technology = less cost and less impact on the environment. </li></ul><ul><ul><li>Dow Chemical consolidated 15,000 printers into 5,500 and is saving $21 million over 5 years. </li></ul></ul>
    6. 6. Letting technology do more for less. Xerox is the industry leader in managed print services. “ Managed Print Services (MPS) is the ability for the service provider to take primary responsibility for meeting the customer's office printing needs, including the printing equipment, the supplies, the service, and the overall management of the printer fleet.” Source: Gartner <ul><ul><li>Gartner’s Magic Quadrant ranks Xerox on top for MPS offerings and delivery. </li></ul></ul>
    7. 7. Cutting through the clutter. <ul><li>Xerox’s color printing systems make it easy to go from generic to custom. </li></ul><ul><li>We make communicating in color as affordable as black and white, yet with greater impact. </li></ul><ul><ul><li>When words or images are in color on a printed page, readers have an 80% increase in finding the most important information and a 78%increase in remembering the most important information. </li></ul></ul>The Maine Office of Tourism increased response rates by more than 24 percent and revenue by more than 23 percent when they used Xerox digital printing systems for personalized marketing.
    8. 8. What we can do for you <ul><li>Office solutions </li></ul><ul><li>Enterprise print services </li></ul><ul><li>Communications and business process outsourcing </li></ul><ul><li>Production printing </li></ul>
    9. 9. Office Solutions We have the right office printer and services for any business, from small to large. <ul><li>Multifunction systems, color and black-and-white, that combine printing, copying, faxing and scanning. </li></ul><ul><li>Color network printers, solid ink and laser. </li></ul><ul><li>Digital copiers and fax systems. </li></ul><ul><li>Software to streamline how information is stored and shared. </li></ul>Gartner ranks Xerox as a leader in its “Magic Quadrant” reviews for both managed print services and multifunction systems.
    10. 10. Enterprise Print Services <ul><li>Simplify document processes and reduce related costs. </li></ul><ul><li>Analyze and improve office productivity and use of document technology. </li></ul><ul><li>Manage your office equipment and supplies regardless of manufacturer or model. </li></ul><ul><li>Improve commercial print operations through document outsourcing to boost sales and profits. </li></ul><ul><li>Save you time and money on print-related processes. </li></ul>We help our customers through our consulting and outsourcing services. We received the J.D. Power and Associates recognition for Certified Technology Service and Support certification for the third year in a row. It is one of the customer service industry's highest recognitions.
    11. 11. Communications and Business Process Outsourcing We help you improve the effectiveness of how you communicate with your stakeholders. <ul><li>Make information easier to manage through digital imaging, archiving, indexing, and retrieval. </li></ul><ul><li>Manage the creative design process from concept through delivery and create cross-media direct campaigns. </li></ul><ul><li>Mitigate risk, control costs, and manage complex legal documents through Xerox Litigation Services. </li></ul><ul><li>Simplify product documentation - creation, translation and localization, content management, production and distribution. </li></ul><ul><li>Apply our Lean Six Sigma expertise to improve workflow and productivity. </li></ul>
    12. 12. Our investment in innovation <ul><li>Innovation keeps us in the forefront of our industry. </li></ul>We received the U.S. National Medal of Technology, &quot;recognizing over fifty years of innovation…” <ul><li>Broadest portfolio of documents systems, software and solutions in industry. </li></ul><ul><li>Five percent of revenue dedicated to R,D&E. </li></ul><ul><li>55,000 worldwide patents*. </li></ul><ul><li>Four R&D centers: U.S., Canada, Europe. </li></ul>*Earned in partnership with Fuji Xerox
    13. 13. Securing technological leadership <ul><li>Maintaining leadership in innovation </li></ul><ul><ul><li>Launched 80 products in last 3 years </li></ul></ul><ul><li>Developing new technologies for the future </li></ul><ul><ul><li>Color inkjet technology </li></ul></ul><ul><ul><ul><li>1,500+ inkjet patents; 800+ issued in last 5 years </li></ul></ul></ul><ul><ul><ul><li>Wide format and continuous feed presses </li></ul></ul></ul><ul><ul><ul><li>Award winning solid ink printers/MFPs: Scaling in 2009 </li></ul></ul></ul><ul><ul><ul><li>Future pipeline: Xerox cured gel ink </li></ul></ul></ul><ul><ul><li>Document management technologies </li></ul></ul><ul><ul><ul><li>Broadest set of integrated software </li></ul></ul></ul><ul><ul><ul><li>Extensible Interface Platform </li></ul></ul></ul><ul><ul><ul><li>Smarter document technologies </li></ul></ul></ul>
    14. 14. Broadest technology to meet customer needs Large Enterprises Improved cost & productivity Graphic Arts Revenue & profit growth SMB Cost effective & easy to use Technology Mono & Color Software & Solutions <ul><li>Printers </li></ul><ul><li>Phaser TM </li></ul><ul><li>MFPs </li></ul><ul><li>Phaser TM Desktop </li></ul><ul><li>WorkCentre TM </li></ul><ul><li>Production </li></ul><ul><li>DocuColor ® </li></ul><ul><li>iGen ® </li></ul><ul><li>Nuvera TM </li></ul>Continuous Feed & Wide Format XPIM EIP Solutions PrintMarketPort DocuShare ® XOS Document Links SM ProfitAccelerator TM FreeFlow TM XMPie TM DocuShare ® Express Customer Need PagePack ®
    15. 15. Lean Six Sigma: the way we work <ul><ul><li>The quality and efficiency-driven approach to our global operations </li></ul></ul><ul><ul><li>Lean Six Sigma trained Xerox professionals deliver millions of dollars in savings each year for our company and for our customers </li></ul></ul><ul><ul><li>Improves our work processes and yours through fact-based, disciplined decision-making and measurable outcomes </li></ul></ul><ul><ul><li>Creates growth opportunities while improving productivity </li></ul></ul>Aliant, a leading U.S. telecom provider, used Lean Six Sigma to improve its billing process resulting in a 30 percent reduction in customer billing inquiries.
    16. 16. Environmental sustainability <ul><li>Climate protection </li></ul><ul><li>Preserving biodiversity and the world’s forests </li></ul><ul><li>Preserving clean air and water </li></ul><ul><li>Preventing and managing waste </li></ul>We became the first technology company to be named a Performance Track Corporate Leader by the U.S. Environmental Protection Agency — one of only five companies named an EPA Corporate Leader.
    17. 17. Our core values <ul><li>We succeed through satisfied customers. </li></ul><ul><li>We deliver quality and excellence in all we do. </li></ul><ul><li>We require premium return on assets. </li></ul><ul><li>We use technology to develop market leadership. </li></ul><ul><li>We value our employees. </li></ul><ul><li>We behave responsibly as a corporate citizen. </li></ul>Xerox’s high ratings for solid citizenship earned us listings on the FTSE4Good Index Series and on the Dow Jones Sustainability North America Index.

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