A presentation on change management applied to the small business delivered to the Business Matters Network group on 4th May 2018 by Grant William Hamel

1. 1
CHANGE MANAGEMENT FOR
THE BUSINESS OWNER IN 2018
Presented By
Grant Hamel (Business Coach, BCom Hons)
Grant Hamel’s
Using change management to
enhance your business

2. 2
“It was fry or jump, so I jumped.” — Andy Mochan.
On 6th July 1988, 167 lives were lost in the Piper Alpha disaster, 61 survived. The total
insured loss was about £1.7 billion (US$3.4 billion)

3. 3
God grant me the serenity to accept the things that I cannot change,
the courage to change the things that I can, and the wisdom to know
the difference – Reinold Nievhr

4. 4
When you think of change,
What do you think of?

5. 5
What is change? – Coins?

6. 6
Change:
A change is any planned or unplanned shift in
the status quo.
The level of change is best measured by the
degree to which individual expectations are
disrupted, and the time taken to recover from
the disruption.
What is change?

7. 1. Major / Significant Change
2. Partial change / somewhat impacting
3. Minor / Insignificant Change
7
3 Types of change

8. 8
Current State
Current state vs. Future state
Desired State
Training Resistant
Slow Update/Implement
Low Trust
Overwhelmed
Low Support
High Adoption
High Utilisation
Well Trained
Process Driven
Well Supported

9. STOP and THINK.
9
Ask:
What is the business impacting
change?

10. ABC of
Change Management
Awareness/Identify
the Change

11. 11
The edge theory
Response to a crunch is Fight – Flight - Freeze

12. 12
thermodynamics : a measure of the unavailable energy
in a closed thermodynamic system.
The degree of disorder or uncertainty in a system
The second law of thermodynamics states that the
entropy of an isolated system never decreases
The change in entropy of a system is determined by its
initial and final states
Concept of entropy

13. 13
Slag
Iron
Steel
The entropy of iron ore

14. STOP and THINK.
14
Ask:
Do I need to change?

15. ABC of
Change Management
Build/Prepare
a Strategy or Plan

16.  Is it personal change?
 Is it organisational change?
 Is it transformation?
 Is it the management of change?
16
What is change management?

17. Change Management
- Plan
- Engage
- Execute
- Measure
- Improve
- Team
4 May 2018Change Management for the business owner 17

18. 18
Change management
is a collective term for all approaches to prepare and
support individuals, teams, and organizations in
making organizational change
What is change management?

19. Change Management
vs.
Project Management/Operations Management.
Current
State
Transition
State
Future
State
Project Management
Change Management
Change Management:
The application of a structured process and set of tools for leading the
people side of change to achieve a desired business outcome.
19

20. 1. The Change Curve
2. Lewin’s Model
3. Kotter’s 8 Step Model
4. ADKAR Model
20
Models in change management?

21. 21
CIA – Change Impact Analysis
CS – Change Strategy
CP – Change Plan / Rollout
Check List

22. STOP and THINK.
22
Ask:
What’s the simplest plan I need?

23. ABC of
Change Management
Communicate
your Strategy or Plan

24. The meaning of your communication is the response that you get
The meaning of your
communication is
the response that
you get

25. Rapport
Communication consists of:
7% Words
38% Tone
55% Body Language
25
You can never not communicate!

26.  Everything?
 Nothing?
 Somewhere in between?
26
What should you communicate?

28. 28
Success is when you are
outgrowing your environment

29. 29
communication theory : a measure of the
efficiency of a system (such as a code or
a language) in transmitting information
the degree of initial uncertainty that can
be resolved by any one message
Applying entropy to comms

30. 30

31. 31

32. 32
Ask:
What do I need to communicate?
Who do I need to communicate to?
How do I need to communicate this?

33. Communicate your Strategy or Plan.
Awareness/Identify the Change.
Build/Prepare a Strategy or Plan.
ABC of Change Management

34. It is only when we apply our knowledge
that it truly becomes powerful
– Grant William Hamel
Actioning Change