2. Visual Inspection
Smith’s inspectors are trained to identify counterfeit and sub-standard components. Based on years of knowledge surround-
ing quality assurance and counterfeit detection and prevention, our inspection process includes careful examination of
parts from the outer packaging inward. Smith adheres to the IDEA-STD-1010A and has over 30 inspectors who are IDEA-
ICE-3000 certified. Once product is received at our facility a comprehensive visual inspection process is used to ensure
product quality:
Visual inspections on Supporting documents Inspection checklist
Parts are delivered
all incoming boxes are organized is initiated
Inner and outer
Package labels PO details are verified Parts are
packaging is carefully
are verified and documented photographed
examined
Requested in-house
Component Special customer
Components are testing is performed to Inspection checklist
condition is requirements verify product function-
measured is approved
inspected are verified ality and authenticity
Functionality Testing
Smith’s testing process ensures that products are fully functional. Through our in-house testing labs, we offer a range of func-
tionality tests including:
CPU Memory
• Test utilities direct from manufacturer • Functionality within manufacturers’ specs tested
• Testing mirrored worldwide • Memory tester for memory modules
• Packaging, functionality tests and “remark • Server level and burn-in tests can be performed
tests” available
Hard Drives LCDs
• Complete diagnostic testing available • Diagnostic testing of LCDs using stand alone
• Custom HDD test mock-up bench-top test unit
• Tests can be configured to customer specs • Custom programmable drive and pattern capability
• Data wipe capability also available • All panel sizes and manufacturers supported
Board Level Peripherals
• Diagnosis and testing of all motherboards • Complete diagnostic testing for optical disk drives,
and computer cards available CD-ROM/DVD, and Blu-ray available
• Burn-in tests conducted in PC Doctor • Tested for read/write functionality and multimedia
• All system boards supported, including capabilities
motherboards, video cards, audio cards, • Full functional testing and benchmarking for
I/O cards, etc. video cards
Certifications
Smith’s assurance of quality business practices is a comprehensive framework called SmithSecure.
Bringing together the quality initiatives we’ve developed over the years with best practices across
the industry, SmithSecure includes four core programs: SecureTest, SecureSource, SecureService,
and SecureTech.