1.
Canadian Intranet
Practices Survey
Sarah Vilay
June 12, 2014
#BetterIntranets

2.
#BetterIntranets
Goals of our study
• Understand how organizations use and manage intranets
• Learn about organizational struggles and how they were
overcome
• Explore what works for organizations

3.
#BetterIntranets
Today’s topics
• Platform of choice
• Intranet budgets
• Maturity cycles
• Primary purpose
• Content ranked most popular

4.
#BetterIntranets
About the participants
• Canadian industries including:
• Consulting
• Education
• Financial Services
• Healthcare
• Insurance
• Media
• Public Sector
• Retail
• Telecommunications
• Utilities

5.
#BetterIntranets
About the participants
• Intranet Managers
• Internal Communicators
• I.T. Managers responsible for collaboration
• I.T. Managers responsible for content management
• Intranet content owners
• Current total: 171 responses

6.
#BetterIntranets
About the participants
1%
38% 7%
46%
5%
Unknown 3%

7.
#BetterIntranets
initial findings

8.
#BetterIntranets
Western region
0%
10%
20%
30%
40%
50%
60%
70%
Sharepoint
IBM Lotus
Oracle
Custom

9.
#BetterIntranets
Central region
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Sharepoint
IBM Lotus
Oracle
Custom

10.
#BetterIntranets
Is there a dedicated budget assigned to
your Intranet?
Yes
58%
No
42%

11.
#BetterIntranets
Maturity
• Looked at:
• Years since last redesign
• Accessibility via mobile
• How much overall traffic from mobile
• Less than 30% of mature Intranets have dedicated budget

12.
#BetterIntranets
Last significant redesign
Currently in Progress
27%
In the Past Year
35%
1-3 Years ago
28%
4-5 Years
ago
6%
5+ Years ago
4%

13.
#BetterIntranets
Other technology integration
None, 17%
Dropbox, 11%
Yammer, 2%
Email, 18% Combinations with
email, 13%
Combinations with
Dropbox, 8%
Combinations with
Yammer, 7%
Combinations with
IM, 9%
Combinations with
Other Applications,
15%
Other, 51%

14.
#BetterIntranets
User-generated content tools
ranked most popular
• Blogs/Microblogging
• Classified Ads
• Discussion Forum
• Employee Profiles
• Content Ratings

15.
#BetterIntranets
Primary purpose(s)*
* respondents could choose combinations
Promote Employee
Engagement, 58%
Serve as a Corporate
Knowledge Repository,
55%
Enable Employee
Collaboration, 53%
Build Corporate Culture,
52%
Support Executive
Communications, 38%
Improve Customer
Service, 37%
To Save Money, 18%

16.
#BetterIntranets
Content ranked most popular
1. Administrative Information
2. Human Resources Information
3. Business Function Information
4. Information about Current Events in the Company
5. Financial Information

17.
#BetterIntranets
Content ranked most popular
0
10
20
30
40
50
60
1 2 3 4 5 6 7 8 9 10 11
Administrative Information
Human Resources
Information
Business Function
Information
Information about Current
Events in the Company
Financial Information

18.
#BetterIntranets
Content ranked most popular
0
10
20
30
40
50
60
1 2 3 4 5 6 7 8 9 10 11
Administrative Information
Human Resources
Information
Business Function
Information
Information about Current
Events in the Company

19.
#BetterIntranets
Summary of initial findings
• Western region highly favours SharePoint
• About 60% of organizations have dedicated intranet budgets,
however, mature intranets are less likely to have assigned budgets
• Modern intranets are integrating more external secure solutions to
offer complimentary features
• Intranets are primarily used to promote corporate culture
• Important to include administrative, business function and human
resources information

20.
#BetterIntranets
https://www.surveymonkey.com/s/
Canadian_Intranet_Practices_2014
http://svy.mk/QbGMGy
Sarah.Vilay@nform.com @sarahvilay