Better Intranets | Canadian Intranet Practices 2014

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nForm's research project presentation on Canadian intranet practices. View initial findings from nForm's Better Intranets Conference. June 12, 2014.

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Better Intranets | Canadian Intranet Practices 2014

  1. 1. Canadian Intranet Practices Survey Sarah Vilay June 12, 2014 #BetterIntranets
  2. 2. #BetterIntranets Goals of our study •  Understand how organizations use and manage intranets •  Learn about organizational struggles and how they were overcome •  Explore what works for organizations
  3. 3. #BetterIntranets Today’s topics •  Platform of choice •  Intranet budgets •  Maturity cycles •  Primary purpose •  Content ranked most popular
  4. 4. #BetterIntranets About the participants •  Canadian industries including: •  Consulting •  Education •  Financial Services •  Healthcare •  Insurance •  Media •  Public Sector •  Retail •  Telecommunications •  Utilities
  5. 5. #BetterIntranets About the participants •  Intranet Managers •  Internal Communicators •  I.T. Managers responsible for collaboration •  I.T. Managers responsible for content management •  Intranet content owners •  Current total: 171 responses
  6. 6. #BetterIntranets About the participants 1% 38% 7% 46% 5% Unknown 3%
  7. 7. #BetterIntranets initial findings
  8. 8. #BetterIntranets Western region 0% 10% 20% 30% 40% 50% 60% 70% Sharepoint IBM Lotus Oracle Custom
  9. 9. #BetterIntranets Central region 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% Sharepoint IBM Lotus Oracle Custom
  10. 10. #BetterIntranets Is there a dedicated budget assigned to your Intranet? Yes 58% No 42%
  11. 11. #BetterIntranets Maturity •  Looked at: •  Years since last redesign •  Accessibility via mobile •  How much overall traffic from mobile •  Less than 30% of mature Intranets have dedicated budget
  12. 12. #BetterIntranets Last significant redesign Currently in Progress 27% In the Past Year 35% 1-3 Years ago 28% 4-5 Years ago 6% 5+ Years ago 4%
  13. 13. #BetterIntranets Other technology integration None, 17% Dropbox, 11% Yammer, 2% Email, 18% Combinations with email, 13% Combinations with Dropbox, 8% Combinations with Yammer, 7% Combinations with IM, 9% Combinations with Other Applications, 15% Other, 51%
  14. 14. #BetterIntranets User-generated content tools ranked most popular •  Blogs/Microblogging •  Classified Ads •  Discussion Forum •  Employee Profiles •  Content Ratings
  15. 15. #BetterIntranets Primary purpose(s)* * respondents could choose combinations Promote Employee Engagement, 58% Serve as a Corporate Knowledge Repository, 55% Enable Employee Collaboration, 53% Build Corporate Culture, 52% Support Executive Communications, 38% Improve Customer Service, 37% To Save Money, 18%
  16. 16. #BetterIntranets Content ranked most popular 1.  Administrative Information 2.  Human Resources Information 3.  Business Function Information 4.  Information about Current Events in the Company 5.  Financial Information
  17. 17. #BetterIntranets Content ranked most popular 0 10 20 30 40 50 60 1 2 3 4 5 6 7 8 9 10 11 Administrative Information Human Resources Information Business Function Information Information about Current Events in the Company Financial Information
  18. 18. #BetterIntranets Content ranked most popular 0 10 20 30 40 50 60 1 2 3 4 5 6 7 8 9 10 11 Administrative Information Human Resources Information Business Function Information Information about Current Events in the Company
  19. 19. #BetterIntranets Summary of initial findings •  Western region highly favours SharePoint •  About 60% of organizations have dedicated intranet budgets, however, mature intranets are less likely to have assigned budgets •  Modern intranets are integrating more external secure solutions to offer complimentary features •  Intranets are primarily used to promote corporate culture •  Important to include administrative, business function and human resources information
  20. 20. #BetterIntranets https://www.surveymonkey.com/s/ Canadian_Intranet_Practices_2014 http://svy.mk/QbGMGy Sarah.Vilay@nform.com @sarahvilay

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