Since the term “DevOps” was coined nearly a decade ago, organizations have strived to embrace the concept as a way to increase agility and speed. Yet, after years of experiments and pilots, DevOps has often failed to live up to grand expectations. For many organizations, the seemingly simple concepts of collaboration and transparency are challenging in practice. In this webinar, Donnie Berkholz, DevOps Research Director at 451 Research, shared what successful DevOps looks like and how new collaboration models and technologies can aid in your efforts to adopt this software development methodology. View the full webinar here: https://newrelic.com/resources/webinar/DevOps-101-170315

1. DevOps 101:
Moving Fast with Confidence

2. 2
Housekeeping
Confidential ©2008-15 New Relic, Inc. All rights reserved.
Today’s webinar is being recorded.
A link to the recording will be
emailed to all registrants shortly
after.
Please be sure to ask any
questions via the “questions
panel”
There will be a brief survey after
the webinar for any additional
questions or feedback.

3. DevOps 101
Donnie Berkholz, Research Director, 451 Research

4. 4
Source: 451 Research/Microsoft Cloud+Hosting commissioned research
Minimizing risk, maximizing agility
31 30
22 25
25 21
20 19
22
21
23 23
11
14
17 18
12 15 17 16
2013
n=1540
2014
n=2041
2015
n=1736
2016
n=1734
Lower risk
Speed time to
market
Improve product or
service quality
Lower costs
Increase revenue

5. Everyone’s becoming a software company…
5
But we don’t all realize it yet.
0
5
10
15
20
25
30
35
40
45
50
Early adopter Pragmatic Conservative Skeptical
Percentage
Technology adoption stance
4Q14 (n=706) 1Q15 (n=1050) 2Q15 (n=975) 3Q15 (n=935) 4Q15 (n=1057) 1Q16 (n=749) 3Q16 (n=806) 4Q16 (n=613)
Source: 451 Research, Voice of the Enterprise: Cloud Transformation
4Q14: 9.5%
4Q16: 17.0%

6. 46%
9.2%
14.5%
22.3%
45.5%
8.4%
The digital revolution is uneven
Q. Which of the following best describes your organization? n=1734
6
Market
Disruptor
Market
Maker
Under
Reinvention
Staying
The Course
Transitioning
High Business Transformation 47.2% 49.0% 48.1% 25.3% 54.5%
High IT Portfolio Transformation 51.6% 48.6% 47.3% 30.5% 49.3%
% Digital Infrastructure in 2 Years 60.7% 57.8% 58.1% 55.0% 55.1%
% Digital Infrastructure Change 5.0% 3.9% 6.7% 7.1% 1.7%
COMMISSIONED BY MICROSOFT
Market Disrupter: fundamentally changing
an existing market, such as Uber or Airbnb.
Market Maker: creating a market that did not
previously exist, such as iRobot, Facebook or
Twitter
Under Reinvention: reinventing and/or
repositioning your organization, such as GE's
focus on environmental technologies
Staying the Course: continuing to execute
existing strategies
Transitioning: being sold/acquired/divesting/
bankruptcy etc.

7. 46%
9.2%
14.5%
22.3%
45.5%
8.4%
The digital revolution is uneven
Q. Which of the following best describes your organization? n=1734
7
Market Disrupter: fundamentally changing
an existing market, such as Uber or Airbnb.
Market Maker: creating a market that did not
previously exist, such as iRobot, Facebook or
Twitter
Under Reinvention: reinventing and/or
repositioning your organization, such as GE's
focus on environmental technologies
Staying the Course: continuing to execute
existing strategies
Transitioning: being sold/acquired/divesting/
bankruptcy etc. Market
Disruptor
Market
Maker
Under
Reinvention
Staying
The Course
Transitioning
High Business Transformation 47.2% 49.0% 48.1% 25.3% 54.5%
High IT Portfolio Transformation 51.6% 48.6% 47.3% 30.5% 49.3%
% Digital Infrastructure in 2 Years 60.7% 57.8% 58.1% 55.0% 55.1%
% Digital Infrastructure Change 5.0% 3.9% 6.7% 7.1% 1.7%
COMMISSIONED BY MICROSOFT

8. 8
DevOps: What is this thing, anyway?

9. 9
Agile, truly tip to tail
Business to customer

10. 10
DevOps (n): A philosophy of
organizational culture, structure
and practices designed to build
and operate the right service,
more quickly and reliably.

11. 3 pillars of DevOps
11
Culture
Automation
Measurement
Tied together by lean

12. 12
Culture:
Tear down all the silos
Flickr: kalandrakas

13. 13
Flickr: respresFlickr: hartvig, snapeverything, roymaloon
Automation:
Pets vs Cattle

14. Automation: Infrastructure as code
14
Wikipedia: Magnus Manske

15. Knight Capital and the $460 million bug
15
Wikipedia: Jericho

16. Continuous delivery
16
Source: continuousautomation.com

17. Where are we today?
17
10.0%
54.7%
27.9%
6.8%
0.7%
Highly Manual
Manual with Limited Automation Tools
Automated with Manual Exception Handling
Policy Based Automation and Orchestration
Other
n = 843
Source: 451 VotE Cloud, Q3 2015

18. 1818
Measurement: #monitoringsucks/#monitoringlove
Flickr: koenvereeken

19. DevOps tools in use still vary widely
19
Source: 451 Research/Red Hat, Q2 2016, n=419

20. Release speed still lags demand
20
Source: 451 Research/Red Hat, Q1 2016, n=201
6%
28%
34%
23%
3%
1%
3%
0%
0%
5%
10%
15%
20%
25%
30%
35%
40%

21. Enter containers:
Enabling DevOps with
the future of virtualization

22. Developers love Docker
22

23. 56.1%
10.7%
3.9%
4.2%
2.1%
22.9%
31.5%
10.2%
8.4%
9.4%
4.7%
35.8%
19.1%
10.0%
6.7%
9.5%
4.6%
50.1%
Discovery and Evaluation
Running Trials/Pilot Projects
In Test and Development Environment
Initial Implementation of Production
Applications
Broad Implementation of Production
Applications
No Plans
Q1 2015 Q3 2015 Q1 2016
Docker is not just a toy
23
14.1%}
Source: 451 Voice of the Enterprise: Cloud; 1Q15 n=991; 3Q15 n=960; 1Q16 n=461
of cloud-using orgs
Prod in 1Q16:

24. 56.1%
10.7%
3.9%
4.2%
2.1%
22.9%
31.5%
10.2%
8.4%
9.4%
4.7%
35.8%
19.1%
10.0%
6.7%
9.5%
4.6%
50.1%
Discovery and Evaluation
Running Trials/Pilot Projects
In Test and Development Environment
Initial Implementation of Production
Applications
Broad Implementation of Production
Applications
No Plans
Q1 2015 Q3 2015 Q1 2016
Docker is not just a toy
24
30.8%
Source: 451 Voice of the Enterprise: Cloud; 1Q15 n=991; 3Q15 n=960; 1Q16 n=461
of cloud-using orgs
Pilot+ in 1Q16:
}

25. Microservices are
enabled by containers
25

26. 26
Loosely coupled services
“ The only
communication allowed
[at Amazon] is via
service interface calls
over the network.”
– Steve Yegge, Google, Oct 2011,
paraphrasing Jeff Bezos memo
https://plus.google.com/+RipRowan/posts/eVeouesvaVX

27. Complexity is the new normal
27

28. 28
“ Our infrastructure is decomposed into a large number
of very simple pieces of software – each of which is
independently deployed and monitored, and can be
easily reasoned about.”
– Matt Heath, Hailo, 9 Mar 2015
https://sudo.hailoapp.com/services/2015/03/09/journey-into-a-microservice-world-part-3/

29. 29
“ We relied on [our open-source library] Pacts, some
manual tests, and then made sure there was very good
monitoring in production.”
– Beth Skurrie, REA consultant, 10 Nov 2014
http://techblog.realestate.com.au/a-microservices-implementation-retrospective/

30. Monitoring remains a challenge
• Scale
• Complexity
• Transience
• Business value
• Bottlenecks / queue depth
• How to respond to self-healing issues?
30

31. How? DevOps (Culture, Automation, Measurement)
What? Microservices
Why? Survival
31

32. The challenge is execution.
Cultural gaps, tooling gaps
32

33. DevOps with New Relic
Ravi Tharisayi, Senior Solutions Marketing Manager, New Relic

34. NEWRNYSE – 2014
14k+Customers
1BScale: Events & Metrics Per Minute
Our Goal:
To be the first, best place to look to understand your digital business
12,500+ Disruptors1,500+ Global Enterprises

35. 35
Data roadblocks limit the impact of DevOps culture changes
Confidential ©2008-15 New Relic, Inc. All rights reserved.
User
Experience
Business Outcome
Server
s
Apps
A diverse digital team measures
success across siloed data sources
App changes are hard to assess across
an increasingly dynamic architecture
On-Premises
On Premises
Relational Data
Customers
NoSQL
Data Store
Public Cloud
Micro Services
API
Mobile
Apps
Browser

36. 36
New Relic helps you measure your DevOps success
Confidential ©2008-15 New Relic, Inc. All rights reserved.
Customer Experience Applications Infrastructure
Multi-Tenant On-Demand Scale Enterprise Security
See every change
Make digital a team sport
Move fast with confidence
Full stack visibility to measure real-time
impact at every layer of your app.
Unified dashboards keep diverse teams in sync
and focused on the right issues.
Real-time performance insight from
deployments and config changes.

37. 37Confidential ©2008-15 New Relic, Inc. All rights reserved.
Are my critical app
transactions
performing well?
How is our container
service performing
vs cloud &
datacenter?Data Center
See every change from customer to code to containers
Can customers
access sites across
all regions?

38. 38Confidential ©2008-15 New Relic, Inc. All rights reserved.
Dynamic Dashboards,
help your teams start the
day with a consistent view
of what’s working and
what’s not.
Deploy with confidence with
Deployment Markers that
show the impact of code
changes and New Relic
Infrastructure that lets you
see all changes made across
your hosts by your teams.
Test your code change with
automated load test and then
monitor end user and
application performance
from a single dashboard.
Alerts let your diverse teams
take shared responsibility
when Apdex, error rate or
uptime pass unacceptable
thresholds.
Get your digital team moving fast with insights that inspire
confidence
A day in the life of a New Relic-powered team

39. For more information, see our DevOps Hub:
https://newrelic.com/devops
Questions?