5. Query Resolution For Sahara Life The Participants Are : Customer Helpdesk Operations
6.
7. Helpdesk Tasks HELPDESK Search And Display Customer Details View Call And Query History View Actions Performed On Query Log And Resolve Query Instantly Forward Unresolved Calls To Operations Log Any Further Follow Up Log Prospect Data Close Calls And Queries
14. Helpdesk Screen Search Criteria Customer Info Call Details Query Details Workitem Details New Call Logging Section Add Query To The List. When the customer has many queries in a call. Save the New Call Data GO TO CALL HISTORY POP UP GO TO QUERY HISTORY POP UP GO TO CUSTOMER SEARCH POP UP