2. Contents
Front-end Web Design..................................................................................................................................2
Reporting ......................................................................................................................................................4
Car Pool Booking System ..............................................................................................................................5
Lessons Log ...................................................................................................................................................7
Whistle Blowing ............................................................................................................................................8
Payroll Help Desk ..........................................................................................................................................9
Quality Assurance Score Cards ...................................................................................................................15
3. Front-end Web Design
Overview
The screen dumps below show some of the front end development I have done. I have asp.net as well as
“jquery” and “jscripts” to achieve this. The icons however were created by our graphic designer in
Marketing.
4.
5. Reporting
Overview
This is an example of a dashboard I have built using PowerBI which shows a graphical representation of
data pulled from our Service Desk, as well as a detailed report of which calls were logged by which user
and the date the call was logged. The graph to the top left tells us the total number of calls logged, top
center tells us the number of calls in each status and the graph at the bottom tells us the number of calls
in each status per support representative.
6. Car Pool Booking System
Overview
This system tracks when our company vehicles are booked, by who they are booked, the reason the
vehicle is being booked and which employees have priority when booking company vehicles. This
eliminates misuse of company vehicles as well as confusion when employees have to use the vehicles.
For example, an employee who is an executive will always have priority over other employees in the
company but the booking of vehicles for business use will always take priority over personal use.
Below is a group calendar which show’s which car has been booked and on what date, each car is
represented by a different color on the calendar.
This calendar show’s which dates a specific car has been booked.
7. This is the form that is used by the admins to make the booking. Once this process is complete, a
workflow is started and a confirmation email is sent to the driver of the vehicle as well as the facilities
manager.
8. Lessons Log
Overview
This is a simple system that allows the project team to track key learning experiences when running
projects. This also enables them to identify trends with issues they experience when handling projects
and therefore be able to mitigate the risk of having the same issues when handling a similar type of
project in the future.
9. Whistle Blowing
Overview
This is another very simple system I have built for our legal department, it allows users to report an
incident they might been involved in or just witnessed. They can choose to do this anonymously or they
can include their name. Once the user has submitted, a workflow is started which sends an email with
the details of the incident is sent to the legal team for review and thereafter action.
10. Payroll Help Desk
Overview
This system was designed for our call center agents as well as team leaders and payroll admins. The
system allows the user to log a query for payroll issues, and automates the process of handling payroll
queries. This allows the process of handling and auctioning these queries more efficient and also allows
management to track and report on these issues, which will allow them to determine where processes
can be improved to mitigate these issues. The process is controlled by a workflow which determines
specific outcomes which depends on the selections the user makes.
The first part of the form is what the person logging the query will see.
11. Once that from is submitted, a workflow is started and a notification email is sent to a payroll admin
with a link to the admin view of the form.
This allows the payroll admin to action the request and determine causes and if the query is actually a
valid or invalid query.
12. This admin view of the form is specific to a certain type of query, in this case it would be a “Short-
Payment” this view will only be available if the user logs the query as a “Short-Payment” as this query
requires additional information.
13. This view allows the person who logged the query to add any supporting that may be needed by the
payroll admin in order to process the query.
14. Once this process is complete, the workflow sends another email to the admin with a link to the below
view of the form, this allows the admin to finalize the query and thereafter close it.
15. Below is a representation of how the data is stored in SharePoint lists.
16. Quality Assurance Score Cards
Overview
This system was built for our quality assessors. They use it to rate call center agents when dealing with a
customer. Each question in the second part of the form carries a weighting which at the end of the
assessment, calculates a score. This score is used as a merit or a demerit to the call center agent being
assessed.
The first part of the form consists of particulars and reasons for assessment, these fields to have any
weighting.
17. The second part of the form contains a range of weighted criteria that the QA will have to rate the agent
on.
