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Writing Telephone Conversations

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Dr Nevil Stephen
Dr Nevil Stephen

An explanation on writing telephone conversations

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WritingTelephonic Conversations
Telephonic Conversation Telephonic conversation is an integral part of speaking in the modern world. It requires a lot of practice to be confident while undergoing conversation on telephone/ mobile. There are two things which are very important while talking on telephone. Listening with understanding Reaction
Initiating/Answering the phone • Good morning/Good afternoon/ Good evening/ Hello! • This is Sarah speaking. • Sarah speaking. • How can/could/may I help you?
Asking for the caller’s name • Who’s calling, please? • Could I take your name, please? • Hello, Could/May I have your name, please?
How to Introduce Yourself • Hello! This is Kevin calling. • Hello, this is Kevin from Friend Technology Firm. • My name is Kevin from England PC Services.
Asking for Someone or Something • Could/May/Can I speak to Charles, please? • I’d like to speak to Charles, please. • Could you put me through to Charles, please? • Could I speak to someone who … • I am just calling to say…
Asking the person who is being called for the phone call If the person who is about to receive the call is available, you can ask: Mr. Steven? I’ve got a Mr. Ashok on the line for you from Friend Technology Firm. Will you take the call?”
Connecting someone • One moment (Just a second or moment), please. • I’ll see if he is in or if Mr. Steven is available. • Please hold on. I will get you through him. • Could you hold the line, please? • Please, hold the line. • Certainly, Mr. Kevin. I’ll just put you through. • Of course, Mr. Jelf. I’ll just see if he’s available. • Mr. Jelf? Thank you for holding. I’m just putting you through to Mr Steven. • I’ll put you through. • I’ll connect you.
Explaining absence • I’m afraid Mr. Steven isn’t in at the moment. • I’m sorry, he’s in a meeting at the moment. • I’m afraid he’s on another line at the moment. • I’m sorry but Mr. Steven is away on business until Thursday. • I am sorry you have dialed a wrong number. • He is not in office now.
Taking a message • I am sorry, Mr. Steven is out/ busy at the moment. • Can I ask who is calling? • Would you like to leave a message? • Can I give him/her a message? • Is there anyone else you would like to speak to? • I’ll tell Mr Steven that you called. • I’ll ask him to call you as soon as possible. • If you’d like to give me your number, I’ll ask her to call you back. • Could you call again after 2 hours?.
Leaving a Message with Someone • Yes, it is Kevin here. Could you ask him to call me when he is available. • My number is… • Could you tell her that her friend Kevin called? • No, that’s all, thank you. • Thank you very much, you’ve been very helpful.
Problems/Making special request • I’m sorry, I don’t understand. Could you repeat that, please? • I’m sorry, I can’t hear you very well. • Could you speak up a little, please? • I’m afraid you’ve got the wrong number. • I’ve tried to get through several times but it’s always engaged. • Sorry, my English is not good. Could you speak a little slower? • Could I ask you to spell your surname for me, please? • I’m so sorry. The line is very bad this end. • Could I ask you to repeat your name, please? • Sorry, I didn’t quite catch that. Could you say your name again, please?
Confirming information • Let me repeat that just to make sure whether I am right.
Finishing a conversation • Thanks for calling. Bye for now. • I need to hang up now. • I’ll talk to you soon. Bye. • Thank you for calling, Mr. Steven. Good bye. • Thank you for calling Friend Technology Firm. Have a nice day!
ThankYou

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Writing Telephone Conversations

  • 2. Telephonic Conversation Telephonic conversation is an integral part of speaking in the modern world. It requires a lot of practice to be confident while undergoing conversation on telephone/ mobile. There are two things which are very important while talking on telephone. Listening with understanding Reaction
  • 3. Initiating/Answering the phone • Good morning/Good afternoon/ Good evening/ Hello! • This is Sarah speaking. • Sarah speaking. • How can/could/may I help you?
  • 4. Asking for the caller’s name • Who’s calling, please? • Could I take your name, please? • Hello, Could/May I have your name, please?
  • 5. How to Introduce Yourself • Hello! This is Kevin calling. • Hello, this is Kevin from Friend Technology Firm. • My name is Kevin from England PC Services.
  • 6. Asking for Someone or Something • Could/May/Can I speak to Charles, please? • I’d like to speak to Charles, please. • Could you put me through to Charles, please? • Could I speak to someone who … • I am just calling to say…
  • 7. Asking the person who is being called for the phone call If the person who is about to receive the call is available, you can ask: Mr. Steven? I’ve got a Mr. Ashok on the line for you from Friend Technology Firm. Will you take the call?”
  • 8. Connecting someone • One moment (Just a second or moment), please. • I’ll see if he is in or if Mr. Steven is available. • Please hold on. I will get you through him. • Could you hold the line, please? • Please, hold the line. • Certainly, Mr. Kevin. I’ll just put you through. • Of course, Mr. Jelf. I’ll just see if he’s available. • Mr. Jelf? Thank you for holding. I’m just putting you through to Mr Steven. • I’ll put you through. • I’ll connect you.
  • 9. Explaining absence • I’m afraid Mr. Steven isn’t in at the moment. • I’m sorry, he’s in a meeting at the moment. • I’m afraid he’s on another line at the moment. • I’m sorry but Mr. Steven is away on business until Thursday. • I am sorry you have dialed a wrong number. • He is not in office now.
  • 10. Taking a message • I am sorry, Mr. Steven is out/ busy at the moment. • Can I ask who is calling? • Would you like to leave a message? • Can I give him/her a message? • Is there anyone else you would like to speak to? • I’ll tell Mr Steven that you called. • I’ll ask him to call you as soon as possible. • If you’d like to give me your number, I’ll ask her to call you back. • Could you call again after 2 hours?.
  • 11. Leaving a Message with Someone • Yes, it is Kevin here. Could you ask him to call me when he is available. • My number is… • Could you tell her that her friend Kevin called? • No, that’s all, thank you. • Thank you very much, you’ve been very helpful.
  • 12. Problems/Making special request • I’m sorry, I don’t understand. Could you repeat that, please? • I’m sorry, I can’t hear you very well. • Could you speak up a little, please? • I’m afraid you’ve got the wrong number. • I’ve tried to get through several times but it’s always engaged. • Sorry, my English is not good. Could you speak a little slower? • Could I ask you to spell your surname for me, please? • I’m so sorry. The line is very bad this end. • Could I ask you to repeat your name, please? • Sorry, I didn’t quite catch that. Could you say your name again, please?
  • 13. Confirming information • Let me repeat that just to make sure whether I am right.
  • 14. Finishing a conversation • Thanks for calling. Bye for now. • I need to hang up now. • I’ll talk to you soon. Bye. • Thank you for calling, Mr. Steven. Good bye. • Thank you for calling Friend Technology Firm. Have a nice day!