human resource and management

1. EMPLOYEE
COUNSELLING

2. MEANING
• COUNSELLING IS A THERAPEUTIC
PROCESS OF PROVIDING HELP AND
SUPPORT TO PEOPLE TO FACE AND
SAIL THROUGH DIFFICULT TIMES IN
LIFE.
• IT HELPS PEOPLE TO SEE THINGS
FROM A DIFFERENT VIEWPOINT AND
ENCOURAGE THEM TO DRAFT THEIR
ACTION PLAN.

4. NEED FOR EMPLOYEE
COUNSELLING AT
WORKPLACE

5. Unrealistic Targets
 Excessive Workload
 Absenteeism and Late Coming
 Lack of awareness of policies &
procedures
 Performance Issues
 Slipping Deadlines
 Career Problems

6. Responsibility & Accountability
Lack of team spirit
Inter personal relations with superiors &
subordinates
Problems in adjusting to organizational
culture
Family Problems
Behavioral issues/tendencies

8. • EVALUATIVE – Make judgments based on
what you have heard and suggest answers
• INTERPRETATIVE – Interpret what you
have heard without checking the accuracy of
what you have heard
• SUPPORTIVE – Offer general sympathy
• PROBING – Find out more information
• REFLECTIVE – Try to feed back your
listener’s perception of what has been said in
order to check its accuracy.

9. COUNSELING SKILLS
• Active Listening
• Appropriate Body Language
• Intelligent Questioning
• Problem Solving
• Decision Making
• Connecting & Reflecting Back
• Mutual Influencing
• Reading Non verbal Behaviors
• Not imposing superiority or patronage
• Concluding & Recommending

10. THANK YOU