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QUALITY OF WORK LIFE
(QWL)

Human Resource Management
QWL
 Quality of relationship between employees &
total working environment

 It is a process by which an organization
re...
OBJECTIVES
 To create a positive attitude

 To increase productivity
 To improve standard of living of the people

 To...
MAJOR ISSUES IN QWL
1. Pay and stability of employees

 Employees will demand more in the form of
social security and wel...
3.Occupational stress
 Due to working conditions , working schedule
, hypertension, irritability etc..


Adversely effec...
STRATEGIES FOR IMPROVEMENT OF QWL
1. Self managed work team

 Autonomous work group or integrated work
teams
 Plan , co-...
2. Participative management
 Allowed to participate in management
participative schemes quality circle
 Develop a positi...
4.




Promotion
Opportunity to move in to jobs with
High job satisfaction and prestige
Orderly, logical and prompt sou...
6.Organizational health program
 Educating employee about health problems
 Results in reduction of
absenteeism, hospital...
MEASURING OF QWL
 Questionnaires and
 Interviews

Example In General Motors the management gives
a questionnaire of 16 c...
IMPLEMENTATION OF QWL
 Management and Employees’ co-operation
 Action plans developed must be followed
Support of middl...
BARRIERS OF QWL
 Resistance to change both by mgt and employees
 There is a general perception that Q.W.L
implementation...
BARRIERS OF QWL IN INDIA
Widespread unhappiness due to comparison
with colleagues


 Skepticism about the performance ap...
Frequent fits of anger of top level officials
Regional prejudice


 Glorification of speed and excitement as against
ser...
QWL IN IBM
Wages & benefits
Working Hours
Nondiscrimination & harassment
Respect & dignity
Health & safety

QWL IN TA...
SOME NEW METHODS OF QWL
Apple Computers office has a meditation room and
employees are given 30 minutes to meditate or pr...
Presented by,
Prashant Shukla
Srikant N Patro
Ankita Masih
Ankit Kumar
Ankur Pandey
Bharath Akula
Shahzadey Alam
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Quality of work life

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Quality of work life

  1. 1. QUALITY OF WORK LIFE (QWL) Human Resource Management
  2. 2. QWL  Quality of relationship between employees & total working environment  It is a process by which an organization responds to employee needs  Varying from industry to industry
  3. 3. OBJECTIVES  To create a positive attitude  To increase productivity  To improve standard of living of the people  To increase the effectiveness of the organization
  4. 4. MAJOR ISSUES IN QWL 1. Pay and stability of employees  Employees will demand more in the form of social security and welfare benefits  Not given proper payments will affect the QWL 2. Job security  Should not have fear of losing their job  Systems with healthy working conditions & optimum financial security
  5. 5. 3.Occupational stress  Due to working conditions , working schedule , hypertension, irritability etc..  Adversely effect employ productivity 4. Adequacy of resources Match between resource availability & company objectives Lead to employee dissatisfaction
  6. 6. STRATEGIES FOR IMPROVEMENT OF QWL 1. Self managed work team  Autonomous work group or integrated work teams  Plan , co-ordinate & control activities with the help of team leader  Employee participation
  7. 7. 2. Participative management  Allowed to participate in management participative schemes quality circle  Develop a positive attitude 3. Worker- supervisor relationship  Social association , belongingness, achieve of work results etc…
  8. 8. 4.    Promotion Opportunity to move in to jobs with High job satisfaction and prestige Orderly, logical and prompt source of recruitment for the management to fill vacancies 5. Recognition  Human being rather than employee  Rewarding system, job enrichment , offering membership etc
  9. 9. 6.Organizational health program  Educating employee about health problems  Results in reduction of absenteeism, hospitalization etc.. 7. Alternative work schedule Work at home, flexible working hours, part time employment etc…
  10. 10. MEASURING OF QWL  Questionnaires and  Interviews Example In General Motors the management gives a questionnaire of 16 critical dimensions of Q.W.L to its employees each year. The responses are then used to measure the employees’ perception of their work life.
  11. 11. IMPLEMENTATION OF QWL  Management and Employees’ co-operation  Action plans developed must be followed Support of middle-managers by top management and bottom-level employees to implement the program The objectives of Q.W.L should be a joint one, i.e., for workers it is to improve Q.W.L; for management it is to improve organizational efficiency
  12. 12. BARRIERS OF QWL  Resistance to change both by mgt and employees  There is a general perception that Q.W.L implementation will cost much to the organization  Continuous increase in Q.W.L may result in less productivity, i.e., after a certain level the productivity will not increase in proportion to the increase in Q.W.L
  13. 13. BARRIERS OF QWL IN INDIA Widespread unhappiness due to comparison with colleagues   Skepticism about the performance appraisal system and promotion criteria Division into camps and cliques hampering fruitful communication
  14. 14. Frequent fits of anger of top level officials Regional prejudice   Glorification of speed and excitement as against serenity  Unreasonable personal expectation  Limitless addiction to lower-order material needs Source: The Hindu, November 29, 1990, p 18
  15. 15. QWL IN IBM Wages & benefits Working Hours Nondiscrimination & harassment Respect & dignity Health & safety QWL IN TATA GROUP Gifts & donations Health, safety & environment Ethical conduct
  16. 16. SOME NEW METHODS OF QWL Apple Computers office has a meditation room and employees are given 30 minutes to meditate or pray.  Marriott International’s 10,000 workers dedicate a day of service to their local communities each year  IBM funds childcare centers at 60 of its locations  Intel offers 22 weeks of maternity leave
  17. 17. Presented by, Prashant Shukla Srikant N Patro Ankita Masih Ankit Kumar Ankur Pandey Bharath Akula Shahzadey Alam

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