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OFFICE 365 USER ADOPTION
@VODAFONEZIGGO
GOOD THINGS AND NOT SO GOOD THINGS I DID DURING MY PROJECT
MARCEL ALBERTS
MARCEL ALBERTS
November 21, 2018TITLE PRESENTATION
@marcelalberts
www.365forall.com
DUE VODAFONEZIGGO SPECIFIC INFORMATION,
MATERIALS AND SCREENS THE PRESENTATION CANNOT BE
SHARED AS PROVIDED AT THE EVENT
BUT… THE WHOLE SESSION WAS SKETCHED AND
PROVIDES YOU WITH ALL OF THE INFO!
November 21, 2018TITLE PRESENTATION
November 21, 2018TITLE PRESENTATION
MOST IMPORTANT LESSONS LEARNED
• User Adoption is more than just training
• Follow-up for the communication plan is a must
• If you have the budget; use company branding
• Champions don’t always work– make sure you use the right resources for this
• It’s best to work with campaigns! (content is king, but context is the queen)
• Be aware that the user adoption team does not become a 'helpdesk’
• Sufficient project budget really helps ☺ AND leads to results!
• No user adoption-project is the same!
• Start user adoption today and not when the entire technical part is finished,
and make sure that you are prepared for what is going to come from Microsoft
November 21, 2018TITLE PRESENTATION
THANK YOU
PRESENTATION
@marcelalberts

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O365Con18 - O365 User Adoption at VodafoneZiggo - Marcel Alberts

  • 1. OFFICE 365 USER ADOPTION @VODAFONEZIGGO GOOD THINGS AND NOT SO GOOD THINGS I DID DURING MY PROJECT MARCEL ALBERTS
  • 2. MARCEL ALBERTS November 21, 2018TITLE PRESENTATION @marcelalberts www.365forall.com
  • 3. DUE VODAFONEZIGGO SPECIFIC INFORMATION, MATERIALS AND SCREENS THE PRESENTATION CANNOT BE SHARED AS PROVIDED AT THE EVENT BUT… THE WHOLE SESSION WAS SKETCHED AND PROVIDES YOU WITH ALL OF THE INFO! November 21, 2018TITLE PRESENTATION
  • 4. November 21, 2018TITLE PRESENTATION
  • 5. MOST IMPORTANT LESSONS LEARNED • User Adoption is more than just training • Follow-up for the communication plan is a must • If you have the budget; use company branding • Champions don’t always work– make sure you use the right resources for this • It’s best to work with campaigns! (content is king, but context is the queen) • Be aware that the user adoption team does not become a 'helpdesk’ • Sufficient project budget really helps ☺ AND leads to results! • No user adoption-project is the same! • Start user adoption today and not when the entire technical part is finished, and make sure that you are prepared for what is going to come from Microsoft November 21, 2018TITLE PRESENTATION