Designing IA for AI - Information Architecture Conference 2024
What's New in Microsoft Dynamics CRM 2013
1.
2. Microsoft Dynamics CRM makes business
personal
• Simple and immersive interface that salespeople love to use
• Personalized, efficient and familiar experiences
• Embedded process, based on proven best selling practices
• Agile processes that can be tailored to each business
• Deep insight into market conditions, prospects and customers
• Navigate the customer’s buying chain effectively through social
prospecting
• Data visualization gives sales leaders visibility into key metrics and
trends
• Anywhere access to the people and resources needed for success
• Real-time internal and external collaboration with rich
communication tools
• Content and expertise sharing to help teams win together
• Social networking tools in business context
11. Business Process – standardize on best
practices
According to CSO Insights,
companies that adopt a
dynamic sales process show a
19% increase in quota
attainment over companies
that do not.
18. Stay productive on the go
Adopt Microsoft Dynamics CRM on touch devices
to:
• Quickly mobilize your sales force
• Create a competitive differentiator
• Attract and retain sales talent
With an entirely new user experience, Microsoft Dynamics CRM allows you to view everything you need in one spot – fast and fluid, and relevant to the work at hand. No pop-ups. No flipping from one application to the next. What you need, where you need it. Get in, get going and get done. So you can focus on what is most important—your customers.simplified navigation: streamlined navigation experience making it easy to see where you are and navigate to new records all on one page – eliminating popups.inline quick create: simple data input screen to quickly input dataclick to contact: simply click on the phone number make calls via Lync or Skype layout fits your device: fluid browser experience will render (landscape, portrait, 1, 2, 3 column) to support the device accessing the application.
A new Windows 8 & iPadmobile application makes your sales team smarter no matter where they are by delivering a seamless experience across the web and device. Even customized business logic added to your Microsoft Dynamics CRM deployment will automatically work in the mobile application (i.e. making a field required based on a specific selection).Communication card: displays user photo, key information and means of interactionGuided processes: always know where you are and what must be completed to advance a processTeam selling: easily add sales team members to work collaboratively on opportunitiesMobile analytics: interactive charts to analyze your sales data
Having the power of social technologies in the context of what you are doing, be it working an opportunity, executing a campaign, or resolving a case, gives you access to the people and resources you need to get things done at the speed of business. Lync presence: Enable presence to connect with internal employees, customers and partnersYammer in context: leveraging the Enterprise power of Yammer while delivering detailed contextual content for the active CRM record.Effortless collaboration:Quickly post a message to collaborate internally within CRM or YammerOrganization-wide: Yammer extendsacross your organization bringing all your people into the conversation – including non-licensed CRM users from within Yammer.