1. chapter
11
ORGANIZATIONAL BEHAVIOR
AND MANAGEMENT

2. CHAPTER 1 Organizational Behavior and Management
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What is an Organization?
An organization is a
collection of people
who work together
to achieve
individual and
organizational goals.

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CHAPTER 1 Organizational Behavior and Management
What is Organizational Behavior?
Organizational
behavior (OB) is the
study of factors that
affect how individuals
and groups act in
organizations and how
organizations manage
their environments.
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Insert Figure 1.1 here

5. CHAPTER 1 Organizational Behavior and Management
What Managers Do
Managerial Activities
• Make decisions
• Allocate resources
• Direct activities of others to
attain goals
Managerial Activities
• Make decisions
• Allocate resources
• Direct activities of others to
attain goals
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What is Management?
Management is the
process of planning,
organizing, leading,
and controlling an
organization’s human,
financial, material, and
other resources to
increase its
effectiveness.

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Managerial Roles
• Manager: Any person who supervises one or
more subordinates.
• Role: A set of behaviors or tasks a person is
expected to perform because of the position he or
she holds in a group or organization.
• Managerial roles identified by Mintzberg (see
Table 1.1):
Figurehead Leader
Liaison Monitor
Disseminator Spokesperson
Entrepreneur Disturbance handler
Resource allocator Negotiator

9. CHAPTER 1 Organizational Behavior and Management
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Mintzberg’s Managerial Roles

10. CHAPTER 1 Organizational Behavior and Management
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1-1b
Mintzberg’s Managerial Roles
(cont’d)

11. CHAPTER 1 Organizational Behavior and Management
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Mintzberg’s Managerial Roles
(cont’d)

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Managerial Skills
• Conceptual Skills: The
ability to analyze and
diagnose a situation and
distinguish between cause
and effect.
• Human Skills: The ability to
understand, work with, lead,
and control the behavior of
other people and groups.
• Technical Skills: Job-specific
knowledge and
techniques.

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Challenges for Organizational Behavior
and Management
Using new information technology to enhance
creativity and organizational learning.
Managing human resources to increase
competitive advantage.
Developing organizational ethics and well-being.
Managing a diverse work force.
Managing the global environment.