The document discusses key principles for good governance including responsiveness, equity, participation, efficiency, accountability, transparency, effectiveness, and rule of law. It emphasizes the need for specific, measurable, achievable, result-oriented, and time-bound (SMART) approaches. Some ways to achieve good governance are through conferences, file workshops, strong relationships, smart file processing, providing uninterrupted services, being task-oriented, accepting responsibility, using technology, and going the extra mile. Qualities of a good employee include accountability, passion, responsibility, cultural fit, positivity, empathy, ambition, and integrity. Overall it promotes bringing change and leading through various smart approaches.

1. TRAINING FOR CHANGE.
1. Those who change after change will survive.
2. Those who change with change will succeed.
3. Those who change bring change will LEAD
.

2. Business Process.
1. Industrial age.
2. Information age.
3. Imagination age.
.

3. Business Process Re-engineered.(BPR)
1. Cashless.
2. Space less.
3. Faceless.
4. Paperless.
Government process also
to be Re-engineered (GPR)
.

4. What is your contribution.
Experience….?
Hardwork…..?
.

5. 1. RESPONSIVENESS.
It is about analysing and addressing the needs of
the society…..
Interests of the society- -----Mediation----Rules/acts.
1. Also there should be an extramile approach.
.

6. 2. Equity. Vs Equality
.
.

7. 3. PARTICIPATION.
.

8. 4.Efficiency. Best use of resources.
modes of communication-visit to courts- higher
offices- conferences-
.

9. 5. Accountability.
To the People.
To the Government.
Accepting responsibilities is part of accountability.
Role of revenue officer as a leader and judge……
.

10. 6.Transparency.
Informed decisions.
Informed implementation.
Be cautious in processing a file because you are making a
public document.
.

11. 7.Effectiveness. Sustainable use of
resources
Sustainable use of
resources.
.

12. 8.Rule of law.
Predictability of services.
Good Governance requires a fair
predictable, stable legal frame
work enforces impartially.
.

13. Service quality for GOOD GOVERNANCE.
1. R-esponsiveness.
2. E-quity
3. P-articipation.
4. E-fficiency.
5. A-ccountability.
6. T-ransparency.
7. E-ffectiveness.
8. R-ule of Law.
This will ensure reduced cost/time/complexity and better
citizen experience.

14. 1.Specific.
Your YES……Why ?
Your No……..Why ?
.

15. Measurable.
Your YES……Why ?
Your No……..Why ?
How far we have travelled….?
How far we have to go………?
Maximum/urgently/at the earliest.
.

16. Achievable.
Divide the bigger task into small tasks.
Delegate it.
Sharpen your axe.
Team work.
Technology.
Think out of the box.
.

17. Result oriented.
Head.
Heart.
Hand.
Begin with the end in mind and focus.
.

18. SMART..
1. S-pecific. Yes/No should be supported with proper justification.
2. M-easurable….
3. A-chievable.
4. R-esult oriented.
5. T-ime bounded.
.

19. I*I*I..
1. Imagine….
2. Innovate…..
3. Inspire……
.

20. SMART WORK..
>>>>>SPEED WORK.
.

21. SMART FILE PROCESSING
1. Receipt of application at the cutting edge level.
2. Process the application.Task Vs Process.preliminary
verificalion/analysis/synthesis.
3. Smart note- Begin with the end in mind.
4. Preparing smart drafts.
5. Smart enquiry.
6. Selecting Right mode of communication.email/sms/social
media/Smart delegation
7. Avoiding reminders. Applying interpersonal skills
8. Ensuring time bounded service delivery.
9. The extra mile approach.

22. NOTE FILE PROCESSING
1. Define the problem specifically.
2. Suggest (Measurable/achievable)solutions…….
3. Select the best (Responsive and speedy) solution.
4. Implementation of the solutions.
.

23. SMART DRAFTING.
1. Should have a good structure.
2. Don’t hide content of the references.
3. Give all possible communication links.
4. Use tabular form wherever necessary.
5. Should possess 7C
.

24. Qualities of an employee - 1
1. Accountability.
2. Passion.
3. Responsibility.
4. Culturally Fit.
5. Positive.
6. Empathy.
7. Ambitious.
8. Confident.
9. Humble.
10. Reliable.

25. Qualities of an employee-2
11. Self motivated.
12. Team player.
14. Hard working.
15. Proactive.
15. Marketable.
16. Detail oriented.
17. Autonomous.
18. Honest.
19. Active listener.
20. Leadership.

26. Qualities of an employee-3
21. Punctual.
22. Welcome challenges.
23. Adaptable.
24. Taking initiative.
25. Energetic.
26. Welcome challenges.
27. Optimistic.
28. Ethics and values.
29. Updating.
30. Time management.

27. Qualities of an employee-5
31. Priority.
32. Respect..
33. I-I-I.
34. Tech- savvy.
35. Goal setting.
36. Problem solver.
37. Interpersonal skills.
38. Intra personal skills.
39. Able to vary role.
40. Integrity. .

28. Qualities of an employee-5
41. Responsive.
42. Action oriented
43. Intelligent .
44. 8D people.
45. Multitasking.
46. Sincere.
47. Extra mile.
48. No excuse people.
49. loyalty.

29. Bring the change and LEAD
1. Conferences…..Efficiency-
effectiveness- rule of law.
2. File workshops…..
3. Strong Interpersonal relationship.
4. Receipts for applications.
5. Smart file processing./drafting
6. Providing un interrupted services….
7. Grow bigger than your excuses.
8. SALE-

30. Bring the change and LEAD
8. Right mode of communication….
9. Being task oriented rather than
process oriented.
10. Receiving application at the
cutting edge level offices.
11. Accepting responsibility.
12. Enabling citizen as the custodian
of documents.
13. Technology.
14. SALE.

31. Bring the change and LEAD
15. Delegation.
16. Value for money.
17. Multi tasking.
18. Assuring Value for money.
19. Fixing priorities.
20. Using Proforma/Partially printed
forms.
21. Drafting in tabular forms.
22. Avoiding arguments.
23. Reaction Vs Rsponse.
24. Avoid repetition.

32. Bring the change and LEAD
25. Use stick notes.
26. Go extra mile.
27. Keep your sock file in the clouds.
28. Keep updated data.
29. Pattayam GPS.
30. Pattayam/tax receipt/sketch.
31. Sub dividion
sketch/order/receipt.

33. Thank you….
James Joseph Adhikaram.
Kottayam
Mob 9447464502