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Good Governance - Civil supplies dept James Joseph Adhikaathil 09/12/2022

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Good Governance - Civil supplies dept James Joseph Adhikaathil 09/12/2022

  1. 1. ETHICS & VALUES IN GOVERNANCE. . . James Joseph Adhikarathil.
  2. 2. Don’t stop learning….because…? Learn Unlearn Relearn Updated Knowledge power- passion-Respect- . Leadership. If you don’t update……….?
  3. 3. MY POOL.
  4. 4. ETHICS. Ethics is the well founded standards of righteousness which benefits society. The study of what is right or wrong in human behaviour. . James Joseph Adhikarathil
  5. 5. ETHICS & MORALITY. Ethics- Ethose - Character. Rules provided by an external source. Morality – Moralitas – Behaviour. Rule formulated by Individual. Values – Valere – be strong. Your values are the things that you believe are important in the way you live and work. Loyalty,Spirituality,Humility,Compassion,Honesty,Kindness,Integr ity,Selflessness Values are like fingerprints. Nobodies are the same but you leave them all over everything you do. -Elvis Presley
  6. 6. ETHICS & MORALITY. 1. An ethical code need not have to be moral. 2. A moral action can also be un ethical. .
  7. 7. ETHICS , MORALITY& VALUES. 1. Ethics are followed because society has decided that it is the right action. 2. Morality is followed by the Indvidual as he believes it is the right action . 3. The values of an individual are built on the basis of his moral and ethical standards. They form the base of an individual's attitude, perception, and behaviour. .
  8. 8. Status of public service values…?. 1. Some traditional values are still relevant. 2. Some traditional values lost relevance. 3. New values to be defined for the present generation.
  9. 9. WORK ETHICS. LEGAL/Professional/Moral. WORK- Activity…Effort…Achieve…purpose. Ethics- Science of morality. Morality – Standards of behaviour. . James Joseph Adhikarathil
  10. 10. S-M-A-R-T 1. S-pecific. 2. M-easurable. 3. A-chievable. 4. R-easoned. 5. T-ime bounded.
  11. 11. Are you capable of giving specific reply..? 1. Have a specific plan . What are the specific requirement for service delivery ? Specific method to solve a problem. Specific ingradients of a report or order..? 2. Have a specific agenda. Focus on each item and avoid distraction. 3. Have a specific structure. office – where I get the service ? documents – what are the specific items to be included..? What are the specific items to be attached..?
  12. 12. Elements of distraction 1. In Your office. 2. In your cubicle. 3. Un nececessary visitors. 4. Eating food. 5. Reading magzines. 6. Mobile phones. 7. Speaking loudly. 8. Social media. 9. Celebrations.
  13. 13. WORK ETHICS. Specific Time-Specific place- Specific materials. . James Joseph Adhikarathil
  14. 14. Yes… my activities are measurable. How much work done?…Yesterday- today – tomorrow. File adalath- How much files closed. Projects – How much activities completed..? Jankeeya Samithi- what is the out put. Say goodbye to following phrases and fix target instead. പരമാവധി,അടിയന്തരമായി, കഴിയുന്നത്ര എത്രയുും വവഗും,കിട്ടുന്ന മുറ മടക്കത്തപാൽ,രാമസുംവിനാ.
  15. 15. Make it achievable. 1. Efficiency.-----avoid uncecessary file processing. 2. Minimum enclosures. 3. Effectiveness. 4. Simplify procedures.( appln to higher official received at cutting edge level.) 5. Technology .communication/RIDGID SKETCH. 6. Educate the customer. 7. Make customer the custodian of documents. 8. Reasoned orders. 9. Absence of an employee will not be barrier. 10.Absence of facilities will not be barrier. ( Eg. Power/ toner)
  16. 16. Make it achievable …
  17. 17. Right to get a reasoned order. 1. Natural Justice. Right to get a fair hearing. Right to get a reasoned order. 1. Do you have addressed all the issues raised in the petition..? 2. What is the process you adopted to solve the problem? 3. What are the documents you relied upon to take a decision. 4. Do you have supported your decision with Act/Rule/ section?
  18. 18. Time Management is Life Management. Be Predictable …. Are you punctual..? Is there any wastage of time..? Do you have a time plan for Delivery of each service. Do you have time plan for conducting an event/conference/ project. Do you have a rescue plan for the delayed activities. Does the work properly delegated. JUSTICE DELAYED IS JUSTICE DENIED.
  19. 19. Right to Fair hearing and reasoned decision. 1. Notice to right parties. 2. Right time hearing. 3. Informed customers. 4. Focused questions. 5. Patient listening 6. Right to collect copy of evidences. 7. Fair negotiations. 8. Reasoned decisions.
  20. 20. Civil Supplies Department . 1. Strengthening Public Distribution. 2. Enforcement of Market discipline. 3. Promotion of consumer awareness. 4. Protection of consumer interest.
  21. 21. Governance. The process of decision making and the process by which decisions are implemented.
  22. 22. ETHICS & GOOD GOVERNANCE. 1. R-esponsiveness. 2. E-quity 3. P-articipation. 4. E-fficiency. 5. A-ccountability. 6. T-ransparency. 7. E-ffectiveness. 8. R-easoned decisions. This will ensure reduced cost/time/complexity and better citizen experience.
  23. 23. 1. RESPONSIVENESS. It is about analysing and addressing the needs of the society….. Interests of the society- -----Mediation---Rules/act. സസക്ഷനിൽ ആളില്ല നാസള വാ.. കറണ്ടില്ല നാസള വാ… രിരക്കാണ് നാസള വാ. നാസള വരുത്താസര എന്ത് സെയ്യുവാൻ കഴിയുും ? .
  24. 24. Qualities of a responsive employee 1. Focused on needs. 2. Willingness to provide information. 3. Listener. 4. Empathy. 5. Reliability. 6. Task oriented. 7. Good communicator. 8. Extra mile approach.( absence of an officer/facility/applicant should not be a barrier ) 9. Reaction Vs Respnose.
  25. 25. 2. Equity. Vs Equality . .
  26. 26. 3. PARTICIPATION. 1. You should have citizen ambassadors. 2. DREAM100- Interpersonal Relationship. 3. Feedback mechanism/social audit. വനാട്ടീസ്. 😇 TOILET ഈ ഓഫീസിസെ ജീവനക്കാർക്ക് മാത്രും. .
  27. 27. 4. Efficiency. Best use of resources. modes of communication-visit to courts- higher offices- conferences- .
  28. 28. 4. Efficiency Blocks. 1. No updated knowledge. 2. No enhanced skills. 3. Negative attitude. .
  29. 29. 4. Areas of inefficiency. • Work distribution. • File flow. Task vs Process. • Hearing. • Visits. • Conferences. • Events. • Service delivery. • Documentation. • Maintenance of data. .
  30. 30. Ethical approach to your action and behaviour. • Dress code. • Office code. • Cubicle code. • Language code. • Time Code. • Priority code – queue system. • Politically neutral. • Team player. • Attitude in spending money .
  31. 31. 5. Accountability. Become answerable to the People. Become answerable to the to the Govt. Right to service….. Right to information…… Right to hearing………
  32. 32. 6.Transparency. Informed decisions. Informed implementation. Be cautious in processing a file because you are making public document. .
  33. 33. 7.Effectiveness. .
  34. 34. 8.Reasoned decisions. Rule of law Predictability of services Good Governance requires a fair predictable, stable legal frame work enforces impartially. Logical informed decisions. Speaking orders .
  35. 35. REPEATER.
  36. 36. Service quality for GOOD GOVERNANCE. 1. R-esponsiveness. 2. E-quity 3. P-articipation. 4. E-fficiency. 5. A-ccountability. 6. T-ransparency. 7. E-ffectiveness. 8. R-easoned decisions. This will ensure reduced cost/time/complexity and better citizen experience.
  37. 37. Work SMART till your signature b .
  38. 38. Qualities of a professional. 1. Professional appearance Professional appearance is one of the key characteristics of professionals, and it includes wearing appropriate attire to the workplace with proper hygiene and grooming. You can wear pants, dresses, formal skirts, formal shirts along with leather footwear to give you a clean and professional look. Some organisations may also allow wearing smart casuals at the workplace and you may choose to select your clothing that is acceptable in your organisation. James Joseph Adhikarathil
  39. 39. Qualities of a professional. 2. Reliability Professionals try to be as reliable and dependable as possible and always try to keep their commitments. Professionals are true to their word and do what they are committed to do. They never over-promise, rather they under-promise and over-deliver. Professionals are prompt in their response to colleagues and try to take follow-ups on their commitments in a timely fashion. Professionals are punctual in everything they do and it is a key aspect of this professional characteristic. They know the importance of clarifying any uncertainties when dealing with clients or colleagues to ensure there are no mistaken mistaken assumptions or surprises. James Joseph Adhikarathil
  40. 40. Qualities of a professional. 3. Ethical behaviour. Professionals strive to live by principles they believe in and commit to doing the right thing always. Professionals believe in honesty, open disclosure and and sincerity, which are all key characteristics of ethical behaviour. Most of the companies include a section on a commitment to ethical behaviour in their code of conduct to which all the professionals abide. Apart from this, professionals can adopt their own personal code of conduct and can make the same commitments individually as well. James Joseph Adhikarathil
  41. 41. Qualities of a professional. 4. Organised. Being organised is one of the most important characteristics of a professional, which helps them keep their workspace organised and clutter-free. This enables them to find whatever they need in an easy way and saves precious time. Professionals keep their important paperwork and files in proper order and place. To avoid any unexpected delays, professionals keep all the required material ready well in advance in case of any important meeting or presentation. Professionals not only keep their physical spaces organised but also try to keep their data in computer systems organised. James Joseph Adhikarathil
  42. 42. Qualities of a professional. 5. Accountability As professionals accept credit for achieving every goal or objective, they also take accountability for everything they do and take full responsibility in case something does not work out. Professionals take responsibility for any mistakes that they might have made and strive to resolve the situation by taking all the necessary steps. They expect accountability not only from themselves but also from other colleagues as well to create a culture of mutual trust and competency. James Joseph Adhikarathil
  43. 43. Qualities of a professional. 6. Professional language Language is a key component that people take into account while making a perception about others. Professionals try to monitor every aspect of their behaviour, including the language they use and the way they talk. Professionals are conscious about minimising the use of slang and and try to avoid using inappropriate language not only in their workplaces but also in informal settings. James Joseph Adhikarathil
  44. 44. Qualities of a professional. 7. Separates personal and professional lives Most of the people who behave with professionalism understand why it is important to separate their personal lives from their professional lives. Separating your personal and professional lives increases efficiency at work and reduces stress. Sometimes, professionals may experience certain challenges in their personal lives, they try to maintain a clear demarcation between their personal and professional lives so it does not affect their work at the organisation. James Joseph Adhikarathil
  45. 45. Qualities of a professional. 8. Positive attitude Professionals try to keep and maintain a positive and can-do attitude in all situations in their workplace. This positive attitude at work can help the professionals in increasing their overall performance, which can increase the chances of achieving the desired goal or result. Being positive at work not only helps the professionals but also affects the behaviour and performance of their colleagues and improves employee morale. James Joseph Adhikarathil
  46. 46. Qualities of a professional. 9. Emotional control It is often said that EQ (Emotional Quotient) is more important than IQ (Intelligence Quotient) in determining the success of an individual. Having emotional stability is important and professionals display this characteristic in various situations at the workplace. Professionals always try to maintain their calmness and composure in all adverse situations. Remaining calm helps in being rational, applying sound judgement and making good decisions during any adverse or challenging situations. This characteristic makes the professionals very reliable and others also look at them for any guidance during challenging moments. James Joseph Adhikarathil
  47. 47. Qualities of a professional. 10. Effective time management Professionals require to be very efficient in their time-management skills. Time management essentially means that the employee knows how to allocate time to various things and prioritise in a way that leads to the maximum outcome. Good time- management skills can help you achieve challenging tasks under tight deadlines and can make a good impression on your manager and colleagues. James Joseph Adhikarathil
  48. 48. Qualities of a professional. 11. Focused Professionals understand what needs to be accomplished to achieve their goals, objectives and get the desired results. They focus on whatever they do to achieve maximum productivity. Focus helps the professionals to achieve more in less time and improves their quality of work. While professionals can multi-task and do various things at once, they try to maintain their focus on one thing at a time to achieve the desired objectives. James Joseph Adhikarathil
  49. 49. Qualities of a professional. 12. Poised Professionals are self-assured and calm. They demonstrate poise and a confident state of being. Being poised refers to being in equilibrium, maintaining a straight posture, making eye contact when interacting with other colleagues and establishing a friendly and professional presence. Professionals who display this quality try to stay calm during tough situations and take decisions with a cool mind. . James Joseph Adhikarathil
  50. 50. Qualities of a professional. 13. Respectful of others Professionals treat themselves and others with respect. They are respectful towards their managers, colleagues and support staff. While giving feedback, they convey it in a constructive and respectful manner. They also understand that, though humour is appropriate in the workplace, they must be respectful of others. People who show respect towards others are generally considered professionals by their colleagues. . James Joseph Adhikarathil
  51. 51. Qualities of a professional. 14. Strong communicator Strong communication skills are one of the key characteristics of a professional. Communication not only means conveying your message to others in an effective and efficient way but also listening attentively to what others are saying and comprehend appropriately. Professionals have strong command over language and they leverage it to put their message across. Professionals engage in open and constructive communication with others to collaborate more effectively, which can help them accomplish a lot. James Joseph Adhikarathil
  52. 52. Qualities of a professional. 15. Possesses soft skills Soft skills are personality traits or habits that allow someone to interact with others in an effective way. Leadership, teamwork, adaptability, creativity and critical thinking are all examples of important soft skills. They help professionals to behave courteously when addressing colleagues and managers, use the right language when communicating and respect the opinions of others. James Joseph Adhikarathil
  53. 53. Employee values. 1. Accountability. 2. Passion. 3. Responsibility. 4. Culturally Fit. 5. Positive. 6. Empathy. 7. Ambitious. 8. Confident. 9. Humble. 10. Reliable.
  54. 54. Employee values. 11. Self motivated. 12. Team player. 14. Hard working. 15. Proactive. 15. Marketable. 16. Detail oriented. 17. Autonomous. 18. Honest. 19. Active listener. 20. Leadership.
  55. 55. Employee values 21. Punctual. 22. Welcome challenges. 23. Adaptable. 24. Taking initiative. 25. Energetic. 26. Welcome challenges. 27. Optimistic. 28. Ethics and values. 29. Updating. 30. Time management.
  56. 56. Employee values. 31. Priority. 32. Respect.. 33. I-I-I. 34. Tech- savvy. 35. Goal setting. 36. Problem solver. 37. Interpersonal skills. 38. Intra personal skills. 39. Able to vary role. 40. Integrity. .
  57. 57. Employee values. 41. Responsive. 42. Action oriented 43. Intelligent . 44. 8D people. 45. Multitasking. 46. Sincere. 47. Extra mile. 48. No excuse people. 49. loyalty.
  58. 58. Thank You!!  . T. JAMES JOSEPH MOB -9447464502 kottayam WEB- Face Book -Kerala Laws on Land