1. 01 April 2016
Name SIHLE POPIE EUGINIA GAMA
ID Number 8908300549082
Student Number 355749
Course CALL CENTRE MANAGEMENT
Course Code MANA007CCM-V2
Module Code Module Title Date Achieved Result
080-V2 Developing administrative systems in
an organization
9/2013 COMP
081-V2 Office administration: Manage
administration records
10/2015 COMP
081-V2 Office administration: Manage
administration records
9/2013 NYC
102-V2 Comply with service levels as set out
in a Contact Centre Operation
10/2013 COMP
103-V2 Implement Contact Centre specific
sales techniques to generate sales
12/2013 COMP
104-V2 Identify and respond to customer
needs in a Contact Centre
1/2014 COMP
105-V2 Input data received onto appropriate
computer packages within a contact
centre
2/2014 COMP
106-V2 Collect and record information
queries and requests from customers
11/2013 COMP
107-V2 Meet performance standards within a
Contact Centre
8/2013 COMP
108-V2 Contribute to a diverse working
environment in a Contact Centre
9/2015 COMP
108-V2 Contribute to a diverse working
environment in a Contact Centre
11/2013 NYC
109-V2 Apply in-bound Contact Center
Operations within a commercial
environment
2/2014 COMP
110-V2 Instil in myself a personal Contact
Center culture
10/2013 COMP
111-V2 Handle a range of customer
complaints in a Contact Centre
2/2016 COMP
112-V2 Work as a member of a Contact
Centre Team
7/2013 COMP
Short Course Programme Academic Record
Tel: 0861115054
Fax: 0866249795
Address: Private Bag X6 Tecoma 5214
Email: info@iqacademy.ac.za
IQ-Academy
@IQAcademySA
IQAcademySA
www.iqacademy.ac.za

2. Queries regarding the above result can be directed to the Student Administration Office by emailing info@iqacademy.ac.za.
Should you require any further details or assistance, please contact Student Services on 086 111 5054.
Regards
113-V2 Apply out-bound Contact Centre
Operations within a commercial
environment
3/2015 COMP
113-V2 Apply out-bound Contact Centre
Operations within a commercial
environment
3/2014 NYC
114-V2 Provide information to customers in a
Contact Center
7/2013 COMP
115-V2 Gather and provide relevant
information to contribute to contact
denter problem solving
2/2016 COMP
Please note that in order to be awarded the certificate all modules outlined above must be successfully completed within a 2-
year period and subject to course fees being settled in full.
Result Description
Comp Competent
NYC Not Yet Competent
A Achieved
NYA Not Yet Achieved
Key to Results:
Office of the Registrar
IIQ Academy (Pty) Ltd | Reg. No. 2006/033114/07 | East London Office: Bellevue Building, 14 Fitzpatrick Road, Quigney, East London, 5201| Johannesburg
Office: Upper Ground Floor, South Tower, 160 Jan Smuts Avenue, Rosebank, 2196 | Postal Address: | Private Bag X6, Tecoma, 5214
Tel: +27 (0) 86 111 5054 | E-mail: info@iqacademy.ac.za | www.iqacademy.ac.za
Directors: N. Grobbelaar | T.E. Kriek | A. Padachie
IQ Academy (Pty) Ltd Company Registration No. 2006/033114/07: is provisionally registered with the Department of Higher Education and Training until
31 December 2017 as a private higher education institution under the Higher Education Act, 1997, Registration Certificate No. 2012/HE07/001; is
provisionally registered as a private Further Education & Training College with the Department of Higher Education and Training until 31 December
2015, Registration No. 2009/FE07/102
Tel: 0861115054
Fax: 0866249795
Address: Private Bag X6 Tecoma 5214
Email: info@iqacademy.ac.za
IQ-Academy
@IQAcademySA
IQAcademySA
www.iqacademy.ac.za