B Munikishore

RESUME
B. Munikishore
Phone: 91-9885557029
Email Id: munikishore@hotmail.com
___________________________________________________________________________________________
Career Objective:
Aspire to work in a dynamic organization where there is scope to take up challenges and opportunities to apply
problem solving and analytical skills.
Professional Summary:
 4+ years of experience in Microsoft Dynamics CRMapplications.
 Exposure in creating workflows in Microsoft Dynamics CRM.
 Exposure in writing JavaScript changes in Microsoft Dynamics CRM.
 Making customizations in Microsoft Dynamics CRM.
 Connecting to Microsoft Dynamics CRMusing sdk.
 Testing applications related to Microsoft Dynamics CRM.
Work Experience:
 Working as Technical Consultant in HCL Technologies Pvt.Ltd, Hyderabad from May 2014t to Till Date.
 Workingas Consultant in Hitachi Solution India Pvt.Ltd, Hyderabad from September 2013 to May 2014.
 Working as Software Engineer in Positive Edge Technology Pvt.Ltd, Bangalore from March 2012 to
August 2013.
Achievements:
 Microsoft Dynamics CRM Certified in Customization and Configuration for 2013 version.
 Got good appreciations from clients.
 Awarded SPOT AWARD for high customer satisfaction for which the survey reached 195/200 which didn’t
happened for last 2 years.
Academic summary:
 Bachelor Degree in Computer Science of Engineering, Regular, JNTU, Andhra Pradesh, India.
 Intermediate (MPC), Narayana College, Nellore, India.
 SSC, Narayana High School, Nellore, India.

Technical skills:
SKILLS TOOLS EXPERIENCE LEVEL
ERP (MicrosoftDynamics)
MicrosoftDynamicsCRM 4.0,
2011 & 2013, 2015.
4
LANGUAGE ASP.net,C#,SQL,SilverLight 3
Database SQL Server2005/2008/2012 2
OS
WindowsServer2003, 2008,
Windows7, Window 8 & 8.1
4
Data MigrationTool Scribe,OrbitTool. 2
Reports SSRS 2
 connotes experience ranging between one to three months
 connotes experience ranging between three to six months
 connotes experience ranging between six months to two years
 connotes experience ranging between two years and higher
Professional Experience:
01 Project Name : AdCRM (US)
Client Microsoft
Role Consultant
Organization HCL Technologies
Duration May 2014 – Till date
Team Size 7
Contribution Worked as developer in implementing the latest change requests.
Environment Microsoft Dynamics CRM 4.0, 2011 and 2013, 2015 versions.
Environment
(with skill
versions)
SOFTWARE LANGUAGES: ASP.NET, C#.NET, MS CRM SDK
DATABASE: SQL SERVER 2008
TOOLS: MSCRM 2011, 2013, 2015.
O/S: WINDOWS 2008
Description:
Working as a team member for Microsoft Ad CRM and Ad CRM Issue Management Support.
The scope of the project is to manage the Sales and Service modules of AdCRM and to provide
solutions for all the issues reported by the business users.
Responsibilities include issue resolution with root cause, closely monitor and recommend the
weekend cycle and its changes, data fix, bug fix, raising SR’s, training to end user,
Coordinating with others teams and creation of change requests.

Responsibilities:
Preparing the presentation template and demos to client on weekly basis of ASM status tracker.
• Analyzing the requirements and interaction with client on the enhancement tickets.
• Preparing the Technical documents for the team to develop the application.
• Co-ordinating with development team on the bug fixes and enhancement requirements.
• Prepared the Technical and Functional documents for team to enhance the Knowledge Base.
• Created new reports and modified existing one using MS CRM.
• Maintaining the Applications and creation of tickets and resolving the L1&L2 tickets.
• Closely monitoring the team activities and individuals tasks.
• To meet the deadline for all technical & functional deliverables to the client.
• AdCRM Bulk Upload Process for upload on weekly basis.
• Study the footprint of MS Ad CRM project
• Study all Functional, Technical design documents and prepare Fit/GAP Analysis
• Analysis on key change processes and discussions
• Prepared Functional Design documents, Set up documents
• Prepared Configuration documents of MSCRM
• Assist/provide functional knowledge to technical people to develop Technical design documents
• Lead for the Data Conversion
• Planning and execution of Data conversion for the Project
• Prepared unit and Integration test cases
• Perform testing and bug reporting
• Growing existing customer relationships with focus on customer satisfaction
• Appreciation mails from client for effective follow up and resolving the issues as per SLA
• Appreciation of ‘Job Well Done’ for Microsoft AdCRM project
• Day to day issue related interactions with the client.
• Demonstrating the Business Process Solutions on Test Instance to the client
• Developing Test Scripts and Testing Functionalities.
• Creating Users, Responsibilities, adding Menus & Functions, Creating Users, and Adding Reports
per business requirement etc. In client’s Live Instances.
• Closely working with MS DEV team for issues like Data corruption, Bugs, etc.
• Functional Testing of Manufacturing Modules (Unit and Integration Testing)
• Raising Issues with Consulting group, Monitor and follow up to closure.
• Testing in test instance and finally move to Production instance
• Master Data configuration, UAT troubleshooting, cutover/transition support
• Quality control Initiatives.
• Initiation and periodic recording of Corrective and preventive actions.

• Raising system related issues to Core team for Resolution.
• Imparting training to Users.
02 Project Name : North Gate (UK)
Client Northgate
Role Consultant
Organization Hitachi Solutions Pvt. Ltd.
Duration December 2013 – May 2014
Team Size 3
Environment Microsoft Dynamics CRM 2011 and 2013 versions.
Environment
(with skill
versions)
TOOLS: MSCRM 2011, 2013.
O/S: WINDOWS 2008
Description:
North Gate services have proven to be invaluable in enhancing the efficiency of functions at various
levels within customer organizations, across various industry verticals. North Gate customers include
well respected companies across UK and India with delivering the vehicles. The CRM solution helps
them to keep track of marketing and sales process. The solution also provides automating the
process using workflows, sending E-mail alerts etc. The CRM is extended using Plugins to enforce
custom business logic. The CRM UI has been customized using java script, ISV config to meet the
end user requirement.
Responsibilities:
 Mapping customer requirements to Microsoft Dynamics CRM.
 Customization/extended customization.
 Client-side extensions using JavaScript.
 Developing workflows, Plug-ins, web services.
 Unit testing and bug fixing.
 Preparing Technical Design Document.
 Unit Test cases document.
03 Project Name : Managed Services (UK)
Client Managed Services
Role Consultant
Organization Hitachi Solutions Pvt. Ltd.

Duration September 2013 – November 2013
Team Size 2
Environment Microsoft Dynamics CRM 2011.
Environment
(with skill
versions)
TOOLS: MSCRM 2011.
O/S: WINDOWS 2008
Description:
Managed services mainly focus on case management system in crm. The CRM solution helps them to
keep track of cases for sales process. The CRM is extended using Plugins to enforce custom business logic.
The CRM UI has been customized using java script, ISV config to meet the end user requirement.
Responsibilities:
 Preparing Technical Design Document.
Project #4
Microsoft Dynamics CRM Technical Consultant
04 Project Name : SABA Services
Client SABA
Role Software Engineering
Organization Positive edge Technologies Pvt. Ltd.
Duration November 2012 – August 2013
Team Size 2
Environment
(with skill
versions)
TOOLS: MSCRM 2011.
O/S: WINDOWS 2008

Description :
Saba system is mainly focusing mostly on E-Learning Management system. And mainly depends on
Sales Decision Process. And this application helps to take decisions on which contracts should take up
and also maintaining the contact details, Accounts, Activities for each sales executive, performing
Reports. The CRM solution helps them to keep track of marketing and sales process. The
solution also provides automating the process using workflows, sending E-mail alerts etc.
The CRM is extended using Plugins to enforce custom business logic.
Responsibilities:
 Involved in mapping customer requirements to Microsoft Dynamics CRM.
 Involved in customization/extended customization.
 Involved in client-side extensions using JavaScript.
 Involved in developing Plug-ins, web services.
 Involved in writing unit test cases, unit testing.
05 Project Name : RIVOLI GROUP
Client RIVOLI GROUP – DUBAI
Duration June 2012 –October 2012
Team Size 2
Environment
(with skill
versions)
TOOLS: MSCRM 2011.
O/S: WINDOWS 2008
Project Title : RIVOLI GROUP (Proof of Concept)
Client : RIVOLI GROUP - DUBAI
Duration : June 2012- October 2012
Environment : Microsoft Dynamics CRM 2011
Description:
Rivoli Group services have proven to be invaluable in enhancing the efficiency of functions at various
levels within customer organizations, across various industry verticals. Rivoli Group customers
include well respected companies across UAE, Oman, Qatar and Bahrain with a diverse portfolio
featuring over 110 international prestigious brands. Ubiquitous stores and attentive service, the
Rivoli Group is a glowing testament to quality and reliability. The CRM solution helps them to keep
track of marketing and sales process. The solution also provides automating the process using
workflows, sending E-mail alerts etc. The CRM is extended using Plugins to enforce custom

business logic. The CRM UI has been customized using java script, ISV config to meet the end user
requirement.
Responsibilities:
 Own support cases and manage customer expectation till end resolution as per defined SLAs
 Interactwithcustomersfortechnical troubleshooting, installation and configuration of various
CRM integrations, training, and general inquiry
 Document each case fully by following established processes
 Work with different internal Engineering and Product Management teams to escalate product
defects
 AssistAccountExecutivesandCustomerSuccessManagersinsettinguptrials, creating user IDs,
user profile customizations and managing configuration issues
 Generate weekly/monthly internal team metrics report
 Document solutions for knowledge-base and build best practices in case handling processes.
 Developed custom reports in crm.
 Involved in developing SSRS Reports.
06 Project Name : PINEHILL
Client Pinehill Pvt.Ltd, India
Duration March 2012 – June 2013
Team Size 2
Environment
(with skill
versions)
TOOLS: MSCRM 4.0, 2011.
O/S: WINDOWS 2008
Description:
Pinehill focuses on providing Retail products in India. The CRM solution helps them to keep track of
marketing and sales process. Mainly online Management system to sell Pinehill products. The solution also
provides automating the process using workflows, sending E-mail alerts etc., The CRM is extended using
Plugins to enforce custom business logic. The CRM UI has been customized using java script, ISV config to
meet the end user requirement.

Responsibilities:
 Own support cases and manage customer expectation till end resolution as per defined SLAs
 Interactwithcustomersfortechnical troubleshooting, installation and configuration of various
CRM integrations, training, and general inquiry
 Document each case fully by following established processes
 Work with different internal Engineering and Product Management teams to escalate product
defects
 AssistAccountExecutivesandCustomerSuccessManagersinsettinguptrials, creating user IDs,
user profile customizations and managing configuration issues
 Generate weekly/monthly internal team metrics report
 Document solutions for knowledge-base and build best practices in case handling processes
Personal Particulars:
DOB: 29-06-1990.
Indian by Nationality/Male/ 26 Years/ Single.
Languages Known: English, Telugu, and Tamil
Date:
Place: Hyderabad B.MUNIKISHORE

B Munikishore

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