Role of Technology in the Evolution of P&C Insurance (Marcus Ryu)

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Guidewire is a software company that provides a platform for property and casualty (P&C) insurers to modernize their operations and engage customers digitally. The document discusses: 1) The P&C insurance industry faces challenges in keeping up with rapid changes and customers' rising expectations of digital experiences. 2) Guidewire aims to help P&C insurers adapt by offering a platform supporting core operations, data analytics, and digital customer engagement capabilities. 3) Guidewire has over 300 insurer customers who manage $400 billion in premiums on its platform, showing its success in enabling insurers' digital transformations.

Technology

• Enabled shift from point-to-point
environment to application network
• Integrates 16+ SaaS applications
• Accelerates dev and testing — e.g.
implemented SaaS procurement
system in 9 weeks vs. 4 months
MuleSoft at Guidewire

Guidewire: Founding Motivations
+
Build an enduring culture
based on shared values
Solve a difficult problem
with great engineering

• $2 trillion in annual premiums
• 1.6M professionals employed
• > 1B vehicles, 20M businesses
Sources: SwissRe, World insurance study, Sigma, 2015; SwissRe, US Dept of Labor, Guidewire; World Bank, World Development Indicators and EconStats; WardsAuto, 2011
P&C
insurance

Mission To deliver the software P/C insurers need to
adapt and succeed in a time of rapid change
Offering Platform supporting core operations, data
and analytics, and digital engagement
Customers 300+ insurers in 30 countries licensed to run
~$400 billion in premiums on Guidewire

Our Nemesis
• 25-40 years old
• Mainframe-based
• Transactional focus
• Hard-coded procedures
• Monolithic architecture
• Internal users only
Legacy systems lock in legacy strategy

“ ”Software is eating the world.
Marc Andreessen

Insurer Aspirations
Omnichannel engagement
Personalize products
and protection services
Intermediate new risks
Digitize and gamify distribution
Underwrite on new criteria
Personalize risk pricing
Tailor and personalize
customer experience
Accelerate settlement
Unify the claims supply
chain through full recovery
Data driven decision making

New Platforms Self-service
Personalization New Data & AI
Digital Distribution
P&C

P&C
New Platforms Self-service
Personalization New Data & AI
Digital Distribution

238 Main Street, Naperville, IL 60540Address Get Quote

Embedded Analytics: Risk Scoring at Every Decision Point

Spotlight Risk
Evaluation
Embedded Analytics: Data Geovisualization

Age: 43
Gender: Female
Marital Status: Married
Occupation: Banker
Work commute: 40 miles
Total miles driven per year: 15,000 miles
Accidents: None
Segment: Busy Professional – Self-server

Preferences and Predictions:
Preferred channel:
Self-service; Smartphone app and website
Retention risk:
Moderate; 30% chance of changing insurer
within next year
Future needs:
Likely to appreciate safe driving app for son;
Son may need renter’s insurance in 2018

New Platforms
Personalization
Digital Distribution
Self-service
New Data & AI
P&C

If you tried to create a
system to bring out the
worst in humans, it would
look a lot like the
insurance of today.
Insurance is crying out for
a makeover...
“
”Dan Ariely, Chief Behavioral Officer

Our aspiration:
An industry-standard platform

Earn critical
mass use
Unify core,
data, and
digital
Build an open
marketplace
Leverage
the cloud
Drive down
TCO

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Role of Technology in the Evolution of P&C Insurance (Marcus Ryu)

1. Role of Technology in Evolution of P&C Insurance Marcus Ryu, CEO, Guidewire MuleSoft CONNECT 2017

2. • Enabled shift from point-to-point environment to application network • Integrates 16+ SaaS applications • Accelerates dev and testing — e.g. implemented SaaS procurement system in 9 weeks vs. 4 months MuleSoft at Guidewire

3. Guidewire: Founding Motivations + Build an enduring culture based on shared values Solve a difficult problem with great engineering

4. • $2 trillion in annual premiums • 1.6M professionals employed • > 1B vehicles, 20M businesses Sources: SwissRe, World insurance study, Sigma, 2015; SwissRe, US Dept of Labor, Guidewire; World Bank, World Development Indicators and EconStats; WardsAuto, 2011 P&C insurance

5. Mission To deliver the software P/C insurers need to adapt and succeed in a time of rapid change Offering Platform supporting core operations, data and analytics, and digital engagement Customers 300+ insurers in 30 countries licensed to run ~$400 billion in premiums on Guidewire

6. Our Nemesis • 25-40 years old • Mainframe-based • Transactional focus • Hard-coded procedures • Monolithic architecture • Internal users only Legacy systems lock in legacy strategy

8. “A Time of Rapid Change”

9. “ ”Software is eating the world. Marc Andreessen

10. Transportation Media Retail

11. Video

12. Insurer Aspirations Omnichannel engagement Personalize products and protection services Intermediate new risks Digitize and gamify distribution Underwrite on new criteria Personalize risk pricing Tailor and personalize customer experience Accelerate settlement Unify the claims supply chain through full recovery Data driven decision making

13. New Platforms Self-service Personalization New Data & AI Digital Distribution P&C

14.

15. Designing for Personas Page 15

16. P&C New Platforms Self-service Personalization New Data & AI Digital Distribution

17.

18. P&C New Platforms Self-service Personalization New Data & AI Digital Distribution

19. 238 Main Street, Naperville, IL 60540Address Get Quote

20. Embedded Analytics: Risk Scoring at Every Decision Point

21. Spotlight Risk Evaluation Embedded Analytics: Data Geovisualization

22. P&C New Platforms Self-service Personalization New Data & AI Digital Distribution

23. Age: 43 Gender: Female Marital Status: Married Occupation: Banker Work commute: 40 miles Total miles driven per year: 15,000 miles Accidents: None Segment: Busy Professional – Self-server

24. Age: 43 Gender: Female Marital Status: Married Occupation: Banker Work commute: 40 miles Total miles driven per year: 15,000 miles Accidents: None Segment: Busy Professional – Self-server - Husband just started his own business - Son turns 16 and may need to be added - Recently promoted - New office - 10 miles away - Risk Score: 850 - Negligible neighborhood crime - Prior Claims: 1

25. Preferences and Predictions: Preferred channel: Self-service; Smartphone app and website Retention risk: Moderate; 30% chance of changing insurer within next year Future needs: Likely to appreciate safe driving app for son; Son may need renter’s insurance in 2018

26. New Platforms Personalization Digital Distribution Self-service New Data & AI P&C

27.

28.

29.

30. If you tried to create a system to bring out the worst in humans, it would look a lot like the insurance of today. Insurance is crying out for a makeover... “ ”Dan Ariely, Chief Behavioral Officer

31. Our aspiration: An industry-standard platform

32. Earn critical mass use Unify core, data, and digital Build an open marketplace Leverage the cloud Drive down TCO

Editor's Notes

 One of our key product goals is to Enable data-driven insurance, powered by insights gained from the data we aggregate and visualize.  We are doing this by introducing a series of Cloud-Based Analytics services such as… Location-Based Risk Assessment, Performance Management, and Retention Analysis, … that can either be delivered in separate apps or as embedded services inside ClaimCenter and PolicyCenter workflows.  Here is an example, where an Underwriter is performing a risk-assessment of a large commercial building in PolicyCenter. <CLICK> With our SpotLight Cloud Service used to identify any location-based risks such as Earthquake, Flood, and other related risks. <CLICK> This helps improve the decision making for Underwriters by delivering the right contextual information at the right time. <CLICK>

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