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Now is not the Time to Hide
  from your Customers

          Rizwan iqbal
          Managing Partner

          First Trade Show
         Go Green Displays
Kellogg’s wins During
     Depression
What are the Challenges?
 We are in a recession
 Marketing spending is tight
 You need to justify every dollar of spend
 Management does not understand the return
  from events
 Non-Critical travel is limited
 Tradeshow attendance is down
Why you must be out there
 Your competition probably is
 Customers/Prospects who can buy still need to
  meet you
 If you go dark, your customers assume the
  worst
    – Your competition will make sure they know it
   And the best reason…2010
What you need to do now
 Select the best shows for your organization
 Determine your event objectives for today’s
  environment
 Work Smarter to reduce costs
 Measure the return on your events
 Sell to the decision maker
Selecting the Right Shows
    “Just keep doing what we have been
     doing”
    Determine shows you should be at
    1. Match shows to marketing objectives
    2. Talk to your customers
    3. Review the universe of shows
    4. Evaluate opportunities
    5. Make decisions
    Annual evaluation/Online tools
Dive Deep with Show
        Management
 Past year total and net attendance
 Past and upcoming show exhibitors
 Who is attending?

   – Titles
   – Companies
 Educational program
 Cost per sq ft
What are my objectives?
 Take into account the current
  economic environment
 Layout the quantifiable objectives
 Gain agreement on qualitative
  objectives with team
 Plan in advance and ensure your
  systems are up to the task
Setting Goals
   A goal
     – I want to generate a lot of new customers
       from the show
   A SMART Goal
     – I want to generate 100 new leads at the show
       and convert 10 of them into new customers by
       the end of the year
                  Specific
                  Measurable
                  Agreed upon
                  Realistic
                  Time bound
Measurable Objectives
   Total Leads
     – Qualified Leads
     – Cost per Lead
   Sales at different intervals
     –   At show
     –   1 month
     –   3 month
     –   6 month
     –   1 year
   Have basis of comparison
     – Benchmark to industry
     – Benchmark to other sales tools
     – Historical
What else?
   Establish/reinforce brand positioning
   Publicize new promotional message
   New Product Intro
   Learn about competitors
   Current customer relations/sales
   Networking within the industry
   Collect feedback from current customers
   Advance existing pipeline
   PR opportunities
How do you work smarter?
   What is the total cost of show participation
   What are your key cost drivers?
   Can you change your work habits?
   How much space do you really need for your booth?
Understand your Costs
Key Cost Components to Manage

   Booth Materials
   Shipping
   I&D
   Drayage
   Travel & Hospitality
   Staffing
Break Bad Work Habits
   Last minute=Higher Cost
    – Rush charges from suppliers
    – Shipping charges
    – Overtime I&D/Drayage
   Lower weight=lower cost
    – Shipping decreases
    – Drayage decreases
   Question everything…
Matching your Booth to Your Objectives

   Right-Size your booth to your needs
    – Meetings
    – Demonstrations
    – Product Showcase
   What are you communicating?
    – Message
    – Market Strength
    – Positioning
Does Renting Make Sense?
 Need a new booth, but don’t have budget?
 How many shows?
 Want to try before you buy?
 Do you have custom needs?
Going Green Doesn’t Have to
            Cost a Lot of Green
 Green is not a fad
 Focus on practical green
    – Cost effective green that doesn’t
      compromise
Increasing Trade Show Return

   It’s Easy!
    – Reduce costs of attending trade shows
    – Increase revenue attributed to trade shows
   Reality is much more complicated
    –   How do you give a value to soft benefits?
    –   How do you track it all?
    –   Are all leads worth the same to the organization?
    –   How do you reduce costs with out affecting
        performance?
What was the show ROI?
What was the show ROO?
 Define specific objective for attending
  a show
 Weight the objectives in terms of
  importance
 Attach a metric to each objective
 Rank metrics based on importance
 Score each show on common scale
Develop   a Scorecard
Was the show a success?
•   Perform a post show evaluation
    Did it meet or exceed your goals?
    Did the ROI make sense?
    How strong other benefits?
      Brand Awareness
      Competitor Insight
      Customer Retention
      Networking
      Feedback
How to sell it to management?
 Clearly define ROO vs. ROI
 Measure it
    – Web traffic landing page
    – Pre/post show surveys
   Focus on the facts
    – Quantifiable Results
    – Measurement against Objectives
Not just a budget line…
   Invite managers to show
    – Set up meetings with top influencers
    – Arrange speaking engagements
 Send updates from the floor
 Post show write up
 Do a face-to-face annual review
    – Before budget time
What Does It All Mean?
Now, get out there…
Follow us on                                           Friend us on
                                   Thank You!
                                                     Search for “Go Green Displays”
Search for “Gogreendisplays”
                            Gary Survis
                     Garys@GoGreenDisplays.com

                            732-602-7799
                        www.FirstTradeShow.com
                       www.GoGreenDisplays.com
Thanks…

–Follow us on                                    –Friend us on

–Search for “Gogreendisplays”                   –Search for “Go Green Displays”




                       –www.GoGreenDisplays.com

                                –732-723-7799
                      –RizwanI@GoGreenDisplays.c
                                om

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Now is Not the Time to Hide from Your Customers

  • 1. Now is not the Time to Hide from your Customers Rizwan iqbal Managing Partner First Trade Show Go Green Displays
  • 3. What are the Challenges?  We are in a recession  Marketing spending is tight  You need to justify every dollar of spend  Management does not understand the return from events  Non-Critical travel is limited  Tradeshow attendance is down
  • 4. Why you must be out there  Your competition probably is  Customers/Prospects who can buy still need to meet you  If you go dark, your customers assume the worst – Your competition will make sure they know it  And the best reason…2010
  • 5. What you need to do now  Select the best shows for your organization  Determine your event objectives for today’s environment  Work Smarter to reduce costs  Measure the return on your events  Sell to the decision maker
  • 6. Selecting the Right Shows  “Just keep doing what we have been doing”  Determine shows you should be at 1. Match shows to marketing objectives 2. Talk to your customers 3. Review the universe of shows 4. Evaluate opportunities 5. Make decisions  Annual evaluation/Online tools
  • 7. Dive Deep with Show Management  Past year total and net attendance  Past and upcoming show exhibitors  Who is attending? – Titles – Companies  Educational program  Cost per sq ft
  • 8. What are my objectives?  Take into account the current economic environment  Layout the quantifiable objectives  Gain agreement on qualitative objectives with team  Plan in advance and ensure your systems are up to the task
  • 9. Setting Goals  A goal – I want to generate a lot of new customers from the show  A SMART Goal – I want to generate 100 new leads at the show and convert 10 of them into new customers by the end of the year Specific Measurable Agreed upon Realistic Time bound
  • 10. Measurable Objectives  Total Leads – Qualified Leads – Cost per Lead  Sales at different intervals – At show – 1 month – 3 month – 6 month – 1 year  Have basis of comparison – Benchmark to industry – Benchmark to other sales tools – Historical
  • 11. What else?  Establish/reinforce brand positioning  Publicize new promotional message  New Product Intro  Learn about competitors  Current customer relations/sales  Networking within the industry  Collect feedback from current customers  Advance existing pipeline  PR opportunities
  • 12. How do you work smarter?  What is the total cost of show participation  What are your key cost drivers?  Can you change your work habits?  How much space do you really need for your booth?
  • 14. Key Cost Components to Manage  Booth Materials  Shipping  I&D  Drayage  Travel & Hospitality  Staffing
  • 15. Break Bad Work Habits  Last minute=Higher Cost – Rush charges from suppliers – Shipping charges – Overtime I&D/Drayage  Lower weight=lower cost – Shipping decreases – Drayage decreases  Question everything…
  • 16. Matching your Booth to Your Objectives  Right-Size your booth to your needs – Meetings – Demonstrations – Product Showcase  What are you communicating? – Message – Market Strength – Positioning
  • 17. Does Renting Make Sense?  Need a new booth, but don’t have budget?  How many shows?  Want to try before you buy?  Do you have custom needs?
  • 18. Going Green Doesn’t Have to Cost a Lot of Green  Green is not a fad  Focus on practical green – Cost effective green that doesn’t compromise
  • 19. Increasing Trade Show Return  It’s Easy! – Reduce costs of attending trade shows – Increase revenue attributed to trade shows  Reality is much more complicated – How do you give a value to soft benefits? – How do you track it all? – Are all leads worth the same to the organization? – How do you reduce costs with out affecting performance?
  • 20. What was the show ROI?
  • 21. What was the show ROO?  Define specific objective for attending a show  Weight the objectives in terms of importance  Attach a metric to each objective  Rank metrics based on importance  Score each show on common scale
  • 22. Develop a Scorecard
  • 23. Was the show a success? • Perform a post show evaluation Did it meet or exceed your goals? Did the ROI make sense? How strong other benefits? Brand Awareness Competitor Insight Customer Retention Networking Feedback
  • 24. How to sell it to management?  Clearly define ROO vs. ROI  Measure it – Web traffic landing page – Pre/post show surveys  Focus on the facts – Quantifiable Results – Measurement against Objectives
  • 25. Not just a budget line…  Invite managers to show – Set up meetings with top influencers – Arrange speaking engagements  Send updates from the floor  Post show write up  Do a face-to-face annual review – Before budget time
  • 26. What Does It All Mean?
  • 27. Now, get out there… Follow us on Friend us on Thank You! Search for “Go Green Displays” Search for “Gogreendisplays” Gary Survis Garys@GoGreenDisplays.com 732-602-7799 www.FirstTradeShow.com www.GoGreenDisplays.com
  • 28. Thanks… –Follow us on –Friend us on –Search for “Gogreendisplays” –Search for “Go Green Displays” –www.GoGreenDisplays.com –732-723-7799 –RizwanI@GoGreenDisplays.c om