HealthSpot partnered with Kaiser Permanente to pilot a telehealth kiosk for San Diego County employees. The kiosk allowed employees to receive virtual care from Kaiser providers for basic needs onsite at their workplace. Over 450 patients used the kiosk over 12 months, reporting high satisfaction levels. It improved access and convenience while lowering absenteeism. Based on the pilot's success, HealthSpot and Kaiser aim to expand telehealth access further.

1. 1www.healthspot.net
PROFILE
HealthSpot is healthcare, reimagined. A pioneer in connected care, HealthSpot
has built a comprehensive telehealth delivery platform that combines cloud-based
software with the award-winning HealthSpot station and digital medical devices.
NEED
Bridging the gap between employee health, productivity and care, Kaiser
Permanente was looking for ways to bolster health and wellness for San Diego
County employees. They turned to HealthSpot to partner in delivering a pilot station
for County employees who were part of the Kaiser Permanente healthcare network.
GOAL
A key Kaiser Permanente customer, the County has an employee base of 17,000
with around 25% working in or near the County Operations Center. The goal of the
pilot program was to increase access of care for employees while lowering time
constraints and productivity loss when employees went offsite for medical care.
KAISER PERMANENTE + HEALTHSPOT PILOT
ONSITE TELEHEALTH PROVIDES QUALITY CARE
FOR SAN DIEGO COUNTY WITH CONVENIENCE & EASE
“We’re hearing from
employees that it’s
more convenient to
show up at the kiosk
—calling or emailing to
make an appointment
—than making an
appointment at their
doctor’s office.”
Elaine Pitpit
HUMAN RESOURCES SERVICE MANAGER
FOR SAN DIEGO COUNTY
CASE STUDY

2. 2 www.healthspot.net
KAISER PERMANENTE + HEALTHSPOT PILOT
SOLUTION
The HealthSpot station is a private, walk-in kiosk located in the County Operations
Center that allows patients to receive remote care from Kaiser Permanente providers
via high-definition video conferencing and interactive, digital medical devices.
Member employees are able to use the station in their workplace for basic primary
and urgent care needs without sacrificing quality or privacy.
HEALTHSPOT + KAISER PERMANENTE PILOT
BY THE NUMBERS
Number of patient visits 451
Number of Kaiser Permanente providers 17
Length of pilot 12months
Percentage need for follow-up visit after
HealthSpot station appointment 4%
Average patient satisfaction rating for
overall experience 9.86out of 10
Percentage of patients who would recommend
a HealthSpot station appointment to a friend 100%

3. 3www.healthspot.net
KAISER PERMANENTE + HEALTHSPOT PILOT
RESULTS & FEEDBACK
Employee and Kaiser Permanente member Ciara Webb visited the HealthSpot
station when a persistent cough wouldn’t go away. “I wasn’t sure at first if it would
be beneficial to me versus going into an
actual doctor’s office,” said Ms. Webb,
“But I found it was a clean, private
environment with an attentive doctor
and it gave me a more convenient way
to take care of the health issue I was
experiencing.”
Close to 500 patients used the
HealthSpot station during the trial period
from November 2013 to November 2014
and participated in a survey at the end
of their appointment. Patients were
asked questions about their satisfaction
with the visit, if they had any problems and if they were likely to return. The average
rating for these questions was at least a 9 out of 10 on every single one.
Patients rated their ability to get an appointment when they needed one at a 9.86
out of 10, and many have cited the convenience and ease of use as huge benefits
of the HealthSpot service. Part of an overall health and wellness push for San Diego
County employees who were Kaiser Permanente members, the HealthSpot station
allowed the County and Kaiser Permanente to incentivize members to seek care
while decreasing absenteeism and time loss.
EMPLOYEE BENEFITS
It also proved to be a catalyst for some patients who otherwise would not have
sought care from their regular provider. “About two-thirds of our patients reported
that they would not have gone to see the doctor if they hadn’t been able to make an
appointment at the HealthSpot kiosk,” said Dr. Paul Bernstein, Medical Director for
Kaiser Permanente San Diego. “On top of that, less than 5% needed to be seen as a
follow-up in another setting. The majority of patients have their problem taken care
of at the HealthSpot location.”
Having a central telehealth kiosk in their County Operations Center allowed San
Diego County and Kaiser Permanente to access a large number of employees easily
and give them in-network care with little to no hassle. “They don’t have to miss work,
take half a day to drive to a doctor’s office and worry about running around. With
HealthSpot, the onsite nurse, virtual provider and the biometric measuring devices in
the station allow for a complete exam and make accurate diagnoses and get patients
on their way,” said Dr. Bernstein.
“About two-thirds of
our patients reported
that they would not
have gone to see the
doctor if they hadn’t
been able to make an
appointment at the
HealthSpot kiosk.”
Dr. Paul Bernstein
MEDICAL DIRECTOR FOR
KAISER PERMANENTE SAN DIEGO

4. 4 www.healthspot.net
The “right place, right time” mentality is one that drives the
HealthSpot mission and made the pilot a success. Employees
that took advantage of the new benefit offered to them
often reported feeling like their visits were more personal
than in-person physician visits. The dedicated, face-to-
face 20-minute appointment left patients satisfied with the
amount of attention and time the provider spent with them
on their concerns.
“Employees really like how much time they get with the doctor.
Many actually felt that their in-person doctor appointments
weren’t as personal as their HealthSpot appointment and they felt that they got
more attention from the provider,” reported Pitpit.
PROVIDER RESPONSE
Dr. Heidi Meyer, a primary care physician at Kaiser Permanente in San Diego is one of
the doctors participating in the HealthSpot pilot program. “The HealthSpot kiosk is
an incredibly easy way for patients to be seen by a Kaiser Permanente provider right
in their place of employment,” said Dr. Meyer, “I’ve found the kiosk provides an
intimate setting that has allowed me to efficiently and effectively diagnose my
patients. It’s an important step in healthcare delivery innovation.”
FUTURE OPPORTUNITIES
The HealthSpot and Kaiser Permanente pilot used innovative telehealth technology
to explore a new way to meet the increased demand for access to health services
without sacrificing quality, service and efficiency. By creating points of care
where employees found it most convenient, the HealthSpot station saw high
patient satisfaction and favorable outcomes for both San Diego County and Kaiser
Permanente.
The pilot has enabled Kaiser Permanente to increase access to service and growth
while taking advantage of new technology. It allowed the County of San Diego to
increase employee wellness and decrease absenteeism. HealthSpot will continue to
partner with Kaiser Permanente and other healthcare providers around the country
to increase access to quality care while focusing on efficiency and convenience.
“Together with Kaiser Permanente, HealthSpot is providing solutions to the biggest
problem with the healthcare system today by making access to care a reality and
allowing patients to access the highest quality care in convenient locations, such as
their place of work,” said Steve Cashman, HealthSpot CEO.
KAISER PERMANENTE + HEALTHSPOT PILOT
© 2015 HealthSpot Inc. All rights reserved.
All healthcare services will be provided by independent
healthcare practitioners who are appropriately licensed.
US and international patents pending.
KaHs-CS-V.1.7-Jan.15
“Together with
Kaiser Permanente,
HealthSpot is provid-
ing solutions to the
biggest problem with
the healthcare system
today by making ac-
cess to care a reality
and allowing patients
to access the highest
quality care in conve-
nient locations, such as
their place of work.”
Steve Cashman
CEO, HEALTHSPOT