Digital Marketing Mix lecture by Adam Richards, founder of Waypoint Digital Marketing, to students enrolled in the BA Fashion Marketing Degree at the University of Southampton School of Art.
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The Internet and the Digital Marketing Mix
1. The Internet and the
Marketing Mix
Applying the marketing mix in an online
context
Adam Richards
2. Agenda Introduction to Digital
The Marketing Mix
Product
Place
Price
Promotion
People, Process,
Physical Evidence
Summary
3. Agenda Introduction to Digital
The Marketing Mix
Product
Place
Price
Promotion
People, Process,
Physical Evidence
Summary
4. Introduction
to Digital
Nothing has changed
Digital just another channel
5. Introduction
to Digital
Nothing has Marketing Digital
changed
RIGHT INFORMATION INSIGHT
RIGHT PEOPLE TARGETING
RIGHT TIME 24/7
6. Introduction
to Digital
“The digital world has not
Insight 1:
Magnification changed the principles of
marketing but rather has
magnified everything we
know to be true about building
a great brand.”
Charlie Wrench: Chairman of Landor Associates
7. Introduction
to Digital
Insight 2:
Two-way street “Digital tools have become
virtual water coolers”
Allen Adamson: Author of Brand Digital
8. Agenda Introduction to Digital
The Marketing Mix
Product
Place
Price
Promotion
People, Process,
Physical Evidence
Summary
9. The
Marketing Mix
Product
What is it?
Price Place
Marketing
People Promotion
Mix
Physical
Process
Evidence
10. The
Marketing Mix
Development
Why is it useful?
Awareness
Trial
Usage
Repeat
11. The
Marketing Mix
Product
4+3
for services Price Place
Marketing
People Promotion
Mix
Physical
Process
Evidence
12. The
Marketing
Mix
“A marketer is like a chef in a
kitchen…
…a mixer of ingredients”
Robert Bartels: Author of The History of Marketing Thought
13. Agenda Introduction to Digital
The Marketing Mix
Product
Place
Price
Promotion
People, Process,
Physical Evidence
Summary
14. Product Online Value Proposition
Brand
Extended
Core
31. Online
Value
Proposition
“The OVP should encompass
the complete experience of
selecting, buying and using the
product or service.”
Chaffey and Smith – Authors of eMarketing
eXcellence
32.
33.
34. Building a
Quality of Experience
strong OVP
Interactivity
Customisation
Design
Relevance
Innovation
Does it SELL
36. Agenda Introduction to Digital
The Marketing Mix
Product
Place
Price
Promotion
People, Process,
Physical Evidence
Summary
37. Place
“The place of digital purchase,
Definition distribution and consumption”
Seller –controlled
Seller–orientated
Neutral
Buyer-orientated
Buyer-controlled
39. Place
Research Online Purchase Offline
The Death of
the High
Street?
CONCLUSION
Search engine
marketing critical
40. Place
Customer
Search Engine
Marketing
Be where your customers are:
• SEO
• Syndication
• Affiliation
• Sponsorship
• Localisation
• Mobile
Supplier
41.
42.
43. Agenda Introduction to Digital
The Marketing Mix
Product
Place
Price
Promotion
People, Process,
Physical Evidence
Summary
44. Price
Definition
“A value that will purchase a
finite quantity, weight, or other
measure of a good or service.”
BusinessDictionery.com
45. Price
Relationship to Low Price High Price
price complex
Commodity Brand
Common Differentiated
Cheap Expensive
Unremarkable Special
The rest Me
53. Agenda Introduction to Digital
The Marketing Mix
Product
Place
Price
Promotion
People, Process,
Physical Evidence
Summary
54. Promotion
Definition
“How marketing communications
are used to inform customers and
stakeholders about an
organisation and its products.”
Chaffey and Chadwick – Authors of Digital Marketing:
Strategy, Implementation and Practice
70. People
Autoresponders
Delivering
online service eMail notification
Call back facility
Real-time live chat
Virtual assistants
On-site search engines
Ask and answer
71. Process
Definition
“The methods and procedures
companies use to achieve all of
the marketing functions.”
Chaffey and Chadwick – Authors of Digital Marketing:
Strategy, Implementation and Practice
73. Physical
Evidence
Definition
“The tangible expression of a
product or service and how it is
purchased and used.”
Chaffey and Chadwick – Authors of Digital
Marketing: Strategy, Implementation and
Practice
74. Physical
Web site design
Evidence
On-line Awards and endorsements
reassurance
3rd party reviews
Refund policies
Printable coupons
Merging the off and online worlds
75. Agenda Introduction to Digital
The Marketing Mix
Product
Place
Price
Promotion
People, Process,
Physical Evidence
Summary
76. In Digital just another channel
Summary
The idea drives the technology
Customer insight remains key
Digital provides amplification
Marketing mix a lens to analyse strategy
People still important
Does it SELL
77. Suggested Adamson, AP. (2008) Brand Digital. Palgrave Macmillan
Reading
Chaffey, D. and Chadwick, FE. (2012) Digital Marketing:
List Strategy, Implementation and Practice. 5th ed. Pearson
Chaffey, D. Smith, PR. (2012) eMarketing eXcellence.
Planning and optimizing your digital marketing. 3rd ed. Oxford:
Routledge
Stone, MA. and Desmond, J. (2007) The Fundamentals of
Marketing. Oxford: Routledge
Sweeney, CA. MacLellan, A. Dorey, E (2007) 3G Marketing on
the Internet. Maximum Press